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Sunset Ford of Waterloo
Waterloo, IL
1,980 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,980 reviews
June 27, 2023
Joe and Gary were personal and very friendly. Made buying a vehicle easy. Joe took the time to explain the features of the vehicle and ford pass. Would definitely recommend Sunset Ford Waterlo Made buying a vehicle easy. Joe took the time to explain the features of the vehicle and ford pass. Would definitely recommend Sunset Ford Waterloo More
by scott.jetton65
June 25, 2023
As usual, Lonnie was great. Great service and it was timely as well. Sunset Ford in Waterloo is great Great service and it was timely as well. Sunset Ford in Waterloo is great More
by MaryC
Verified CustomerEmployees Worked With
June 24, 2023
I had to haul my wife’s car to sunset ford for a water pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technic pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technicians in the whole shop!! and neither one of them could replace a water pump?!?!? The only thing they could do was bs little jobs like rotating tires and changing oil and crap that didn’t mean a hill of beans, but this shop still thinks they need to charge the customer well over $100 per hour for labor!!! What a joke!! I had to go back there and pick up our car and haul it to a dealer 20 miles away to have the work done!! More
by darjoha3
Employees Worked With
June 23, 2023
Great experience with Adrian. Thorough and honest! We left with a new truck and did not feel over pressured. Thorough and honest! We left with a new truck and did not feel over pressured. More
by Choclat8jan
Employees Worked With
June 21, 2023
Everyone was friendly and helpful. Adrian explained everything about the car to me. Kyle was very helpful with financing and explaining all my options. I have bought my last five cars Adrian explained everything about the car to me. Kyle was very helpful with financing and explaining all my options. I have bought my last five cars from Sunset in Waterloo. More
by bonnielou214
June 20, 2023
Friendly, helpful, and courteous. I have bought my last five cars here. Wouldn't go anywhere else. Service dept is excellent. I have bought my last five cars here. Wouldn't go anywhere else. Service dept is excellent. More
by bonnielou214
June 19, 2023
Great service and done right always happy with the work they do on my vehicles an call you when there's something else to explain to you! they do on my vehicles an call you when there's something else to explain to you! More
by Finkmic
June 18, 2023
Feel like I got scammed out of $750 a/c isn’t working right they told me its fan motor and speed regulator but I already replaced that tech even said it looks like I already replaced it but said that wha right they told me its fan motor and speed regulator but I already replaced that tech even said it looks like I already replaced it but said that what it was cause I use aftermarket parts that they wasn’t compatible with Ford parts but didn’t fix my aftermarket parts work just as well as fords no difference More
by ROLAND_CHRIS
Employees Worked With
Lonnie Pope
June 17, 2023
The dealership was fast on getting the job done. Will go there in the future. Will go there in the future. More
by BKettler
Employees Worked With
