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Sunset Ford of Waterloo
Waterloo, IL
1,957 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,957 reviews
May 24, 2023
Lonnie was very helpful in getting my project in and fixed. Her customer service was excellent. fixed. Her customer service was excellent. More
by Biebs
Verified Customer
May 24, 2023
Quick service but I wish something I was told would be looked at was actually looked at. They might have just forgot but this would have been nice. looked at was actually looked at. They might have just forgot but this would have been nice. More
by Cody C.
Employees Worked With
May 23, 2023
Fantastic experience buying a car. Everything went as the salesman said. Adrian was timely, professional, and courteous. The finance manager, Kyle was also efficient, polite and pr Everything went as the salesman said. Adrian was timely, professional, and courteous. The finance manager, Kyle was also efficient, polite and professional. All in all, they made for a smooth buying experience and made a typically painful process much more enjoyable. More
by Lewis
May 22, 2023
Lonnie handled the service for our 2017 Escape timely and professionally. She wanted to keep it one more day so they could properly test the service that was formed and offered a rental for a day at no char professionally. She wanted to keep it one more day so they could properly test the service that was formed and offered a rental for a day at no charge. More
by David Kennedy
Employees Worked With
May 19, 2023
Adrian was very helpful. We text about the car we wanted and he answered quickly. Very good service all around. We text about the car we wanted and he answered quickly. Very good service all around. More
by johnvargo1956
Employees Worked With
May 17, 2023
Adrian listened to me and understood my needs and my budget and made it happen. He has been very helpful throughout the entire process, including explaining how all the features in my new car function. budget and made it happen. He has been very helpful throughout the entire process, including explaining how all the features in my new car function. He invited me to come back to him if I have any additional questions. This was probably the best car buying experience I have had. More
by Bck_1206
Employees Worked With
May 15, 2023
Had excellent service! Kyle was a great help in getting our paperwork filled out for a reimbursement on our warranty. Kyle was a great help in getting our paperwork filled out for a reimbursement on our warranty. More
by Whitefuji
May 13, 2023
Lovely experience with everyone involved. Went above and beyond to make everything go smoothly and kept us well informed along the way. It was a pleasure working with Joe. Went above and beyond to make everything go smoothly and kept us well informed along the way. It was a pleasure working with Joe. More
by madelynnwhaley
Employees Worked With
