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Sunset Ford of Waterloo
Waterloo, IL
2,055 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,055 reviews
July 07, 2023
The customer service is excellent. They friendly and courteous, very helpful. My truck is running like new thanks to the excellent mechanics. I will always bring my truck here, whethe They friendly and courteous, very helpful. My truck is running like new thanks to the excellent mechanics. I will always bring my truck here, whether it's routine service or major repairs. I trust the crew at Sunset Ford! More
by BOLSEN0
Verified CustomerEmployees Worked With
July 07, 2023
Adrian Fitch was a great salesman. He was knowledgable, helpful, courteous, and timely. I recommend Adrian and Sunset Ford as a good place to look for a car. He was knowledgable, helpful, courteous, and timely. I recommend Adrian and Sunset Ford as a good place to look for a car. More
by acramer0
July 02, 2023
Very helpful and courteous. Adrian was knowledgeable and answered every question I had. Called to check how I was adjusting to new car. Adrian was knowledgeable and answered every question I had. Called to check how I was adjusting to new car. More
by bonnielou214
June 30, 2023
Great service and timely return of the truck. Thank you so mucn.. Good job guys Thank you so mucn.. Good job guys More
by RINAKE_2000
June 28, 2023
Excellent service everytime I am there. The service department is so easy to work with and get things taken care of. The service department is so easy to work with and get things taken care of. More
by Jacqueline M.
Employees Worked With
June 27, 2023
Joe and Gary were personal and very friendly. Made buying a vehicle easy. Joe took the time to explain the features of the vehicle and ford pass. Would definitely recommend Sunset Ford Waterlo Made buying a vehicle easy. Joe took the time to explain the features of the vehicle and ford pass. Would definitely recommend Sunset Ford Waterloo More
by scott.jetton65
June 25, 2023
As usual, Lonnie was great. Great service and it was timely as well. Sunset Ford in Waterloo is great Great service and it was timely as well. Sunset Ford in Waterloo is great More
by MaryC
Employees Worked With
June 24, 2023
I had to haul my wife’s car to sunset ford for a water pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technic pump replacement job and service manager said they did not have a technician to do that kind of work. Sunset ford at that time only had three technicians in the whole shop!! and neither one of them could replace a water pump?!?!? The only thing they could do was bs little jobs like rotating tires and changing oil and crap that didn’t mean a hill of beans, but this shop still thinks they need to charge the customer well over $100 per hour for labor!!! What a joke!! I had to go back there and pick up our car and haul it to a dealer 20 miles away to have the work done!! More
by darjoha3
Employees Worked With
June 23, 2023
Great experience with Adrian. Thorough and honest! We left with a new truck and did not feel over pressured. Thorough and honest! We left with a new truck and did not feel over pressured. More
by Choclat8jan
Employees Worked With
