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Sunset Ford of Waterloo
Waterloo, IL
1,965 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,965 reviews
February 06, 2023
This is the second vehicle we have purchased from Sunset. Joe Hill, Perry Webb and the whole team knocked it out of the park again. It is more than a transaction and we have been treated like family before, Joe Hill, Perry Webb and the whole team knocked it out of the park again. It is more than a transaction and we have been treated like family before, during and after our purchases. More
by craig.a.webb1
February 06, 2023
On time as promised. Lonnie kept me in the loop and worked with me and all this while not feeling well. She is a trooper and an asset to Sunset!! Lonnie kept me in the loop and worked with me and all this while not feeling well. She is a trooper and an asset to Sunset!! More
by jeff
Verified CustomerEmployees Worked With
February 05, 2023
We have had all services and repairs since 2017 performed at the Waterloo location. They have always been very thorough and performed professionally. at the Waterloo location. They have always been very thorough and performed professionally. More
by MUFFO
Employees Worked With
February 05, 2023
Typically car shopping is not fun. Not only did we find a vehicle that fit our budget, we enjoyed working with the Sunset Ford team to handle the financing and paperwork. The Sunset Fo Not only did we find a vehicle that fit our budget, we enjoyed working with the Sunset Ford team to handle the financing and paperwork. The Sunset Ford team is very knowledgeable and friendly. More
by larlinsorenson
February 05, 2023
Lonnie is great at her job. Very accommodating. She always goes above and beyond to make her customers happy. Very accommodating. She always goes above and beyond to make her customers happy. More
by escape
Employees Worked With
February 04, 2023
Very good service department Everyone was friendly and very professional work was done in a timely fashion very professional work was done in a timely fashion More
by glenntonnies
February 03, 2023
It was a very pleasant deal and the employees were a pleasure to deal with pleasure to deal with More
by jblack0861
February 01, 2023
Sunset identified the problem with my D150 heated seats. Ordered the part and had it fixed the next day. Ordered the part and had it fixed the next day. More
by Stephen
Employees Worked With
January 30, 2023
Adrian made the process easy, like buying a vehicle from someone you have known your whole life! We are in love with our new ride! someone you have known your whole life! We are in love with our new ride! More
by db.briley818
January 30, 2023
Wow ! !!! What an amazing dealer ship, I had a fantastic time dealing with Adrian, he did not try to over sell me on stuff I did not want or did not need. V !!! What an amazing dealer ship, I had a fantastic time dealing with Adrian, he did not try to over sell me on stuff I did not want or did not need. Very friendly and very knowledgeable on the vehicle he was selling to me. Overall A+. I recommend that all the salesman take a note from how he deals with his customers and learn how people want to be treated. More
by Tervin0203
Employees Worked With
