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Sunset Ford of Waterloo
Waterloo, IL
2,055 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,055 reviews
June 07, 2023
The dealership is very convenient and always gets me in-and-out in a timely matter. in-and-out in a timely matter. More
by UPSMAN76
Verified CustomerEmployees Worked With
June 07, 2023
Your service center is the best. Your girl at desk is the best. Efficient and great Your girl at desk is the best. Efficient and great More
by lanad22
Employees Worked With
June 07, 2023
Joe was great to deal with at Sunset Ford, I appreciate his patience and knowledge throughout the process. his patience and knowledge throughout the process. More
by dmaxtx
June 01, 2023
Always fast and courteous service. Able to get both cars in on the same day. Able to get both cars in on the same day. More
by GFRIERDICH
Employees Worked With
May 30, 2023
Job was completed as planned. Appointments are kind of loose. Seems like when you make an appointment the time should be kept reasonably close Appointments are kind of loose. Seems like when you make an appointment the time should be kept reasonably close More
by MYRICK08
Employees Worked With
May 29, 2023
It's hard to write 15 words on a recall however the young man filling in for Lonnie was great. man filling in for Lonnie was great. More
by BODYSHOP-BILL
Employees Worked With
May 25, 2023
Was searching Ford Dealers on line for a new truck and found the F250 at Sunset. Perry sent an email thru and Joe contacted me right away. Joe did a great job from the test drive to handing me the keys, found the F250 at Sunset. Perry sent an email thru and Joe contacted me right away. Joe did a great job from the test drive to handing me the keys, setting up the truck and showing me how everything worked. What a great asset to Sunset. Perry has been a friend for 52 years and reconnecting over this truck purchase. He was very cordial, professional and a pleasure to deal with. The truck is awesome and everything I was looking for. Thanks to all, Steve Missey More
by steve@bartelsmissey.com
May 24, 2023
Easiest vehicle purchase ever. I would highly recommend to anyone interested in a vehicle purchase I would highly recommend to anyone interested in a vehicle purchase More
by barkthies
May 24, 2023
Lonnie was very helpful in getting my project in and fixed. Her customer service was excellent. fixed. Her customer service was excellent. More
by Biebs
May 24, 2023
Quick service but I wish something I was told would be looked at was actually looked at. They might have just forgot but this would have been nice. looked at was actually looked at. They might have just forgot but this would have been nice. More
by Cody C.
Employees Worked With
