Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sunset Ford of Waterloo
Waterloo, IL
1,965 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,965 reviews
January 13, 2023
Our first time here, very efficient, friendly. Took care of issue very quickly. Took vehicle in for recall. Clerk was very busy, but handled the work load with a smile. Took care of issue very quickly. Took vehicle in for recall. Clerk was very busy, but handled the work load with a smile. More
by phaas22
Verified CustomerEmployees Worked With
January 11, 2023
Service advisor. Lonnie pope was very efficient and friendly. This was my first visit to Sunset Ford and I will pleased with the service they provided. I will certain Lonnie pope was very efficient and friendly. This was my first visit to Sunset Ford and I will pleased with the service they provided. I will certainly return as the need arises. More
by LFITCH
Employees Worked With
January 11, 2023
This has been the best car buying experience I could have asked for. Adrian made it super easy and made sure it was the car for me. Thanks! asked for. Adrian made it super easy and made sure it was the car for me. Thanks! More
by alicia.kirkley
January 11, 2023
$500 dollars over priced compared to neighboring repair shops when pricing replacement of rotors and brake pads. shops when pricing replacement of rotors and brake pads. More
by PD
Employees Worked With
January 10, 2023
Haydon went above and beyond to get us the truck we wanted. Haydon, Kyle and Perry made the whole process painless wanted. Haydon, Kyle and Perry made the whole process painless More
by jeffpmoto
January 09, 2023
I go to Sunset Ford in Waterloo Illinois for all my service needs other than the Toyota dealership they're my go-to dealers service needs other than the Toyota dealership they're my go-to dealers More
by JESSED12603
January 07, 2023
The woman checking us in was very friendly and efficient. She explained the procedure and helped the recall work process go smoothly. She explained the procedure and helped the recall work process go smoothly. More
by dianecar
January 05, 2023
The service manager was fantastic. She got us in right away when other big dealerships in South County would not. She got us in right away when other big dealerships in South County would not. More
by Tony Weber
January 05, 2023
Very courteous and straight forward! ! Explained everything in detail and very informative about the vehicle!! ! Explained everything in detail and very informative about the vehicle!! More
by 14twilson55
January 04, 2023
This dealership’s service is terrible if you need anything more than the very basics done with your vehicle. 6 months ago I was told I had an oil leak, but nothing to worry about and they would addre anything more than the very basics done with your vehicle. 6 months ago I was told I had an oil leak, but nothing to worry about and they would address it at the next oil change and for me to just check the oil level periodically. This last oil change I expected to have this problem resolved along w/ a check engine light that came on. I was told they could not fix anything and to take it somewhere else to get it fixed. I would have did that 6 months ago if I knew they were going leave fixing the problem on an expensive diesel engine in a truck I purchased there up to me. More
by Shingleoaks
Employees Worked With
