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Sunset Ford of Waterloo

Waterloo, IL

4.8
1,967 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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1425 N Illinois Route 3

Waterloo, IL

62298

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Showing 1,967 reviews

October 28, 2022

Seemed like the service dept. was friendly. It was quick and easy to get in and out... More

by pdquirin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this! We are so happy to hear that our team took great care of you, and we hope to see you again!

October 21, 2022

Our salesman, Kyle Brewer was straight forward, honest, and knowledgeable regarding the Bronco. He also related his experience with Bronco Rodeo which was very helpful. We were very satisfied with our over More

by Sheryl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Rolufs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Menard
Oct 21, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review, and congratulations on the purchase of your Bronco! Our team appreciated the opportunity to work with you, and we are here for any future needs. Come back and see us again!

October 20, 2022

The service I had completed was completely in a timely matter and I had no issues. No complaints. More

by JONESRE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share your experience with us! Our team wishes you all the best, and we hope to see you again!

October 19, 2022

Kyle and the Sunset Ford team have provided great customer service with both trucks I have purchased from them. I'll definitely be back. More

by thomasboxley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Webb
Oct 20, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review! Our team enjoyed working with you, and we hope you are enjoying your new vehicle. We wish you all the best. See you next time!

October 17, 2022

Answered my questions within a reasonable time. Was in and out of service within a timely manner More

by Vnordike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us! Our team is always here to help!

October 14, 2022

The service desk personnel were very kind and helpful. (can't remember their names...sorry) More

by goosex4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We appreciated the chance to earn your business, and we hope to see you again!

October 13, 2022

On time and did what they said they would do on the visit. Very polite More

by GWADE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Sunset Ford of Waterloo responded

We appreciate the great review! See you next time!

October 13, 2022

The service on my car was good. No complaints. Serviced both cars same day. My husband’s car: -Didn’t reset the maintenance req’d light -Said he had an oil leak but wasn’t s More

by NSTEELE2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Sunset Ford of Waterloo responded

Thank you for your feedback on your experience with us. Our team appreciates your business, and we hope to have the chance to work with you again!

October 13, 2022

Lonnie was very helpful and a pleasure to work with. Work was scheduled and done in a timely manner. More

by rhornick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Sunset Ford of Waterloo responded

Thank you for the great review! Our team enjoyed working with you. We are so happy to hear that Lonnie took great care of you, and we hope to see you again!

October 11, 2022

The service was quick, they didn't sell me on frivolous extended warranties or protection plans, and the price for an oil change was very reasonable. More

by 2021 Outer Banks Bronco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Mosbacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Sunset Ford of Waterloo responded

Thank you so much for the great review! We are so happy to hear that our team took great care of you. Our team is here for any future needs. See you next time!

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