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Sunset Ford of Waterloo
Waterloo, IL
1,950 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,950 reviews
October 07, 2022
Excellent mechanic and Loni the service manager was fantastic. Even though they had a lot cars in for repairs they got me in for my repairs quickly fantastic. Even though they had a lot cars in for repairs they got me in for my repairs quickly More
by rfd.electric
Verified Customer
October 07, 2022
Easy to work with. Considerate of preferred work. Open to contacting via multiple options. Friendly service. Considerate of preferred work. Open to contacting via multiple options. Friendly service. More
by DMEEHAN0
Employees Worked With
October 06, 2022
Everything went welll and was finished when they said. Very good service! Was very satisfied Very good service! Was very satisfied More
by BARMAN
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
October 06, 2022
Service completed on time very Thorough. Very satisfied will go back again. See you next year. Very satisfied will go back again. See you next year. More
by MSOUTLAND
Employees Worked With
October 05, 2022
Lonnie in the service department is very good. She is very thorough and follows up with what she says. She is an asset to your company. She is very thorough and follows up with what she says. She is an asset to your company. More
by Leroyroider
Employees Worked With
October 04, 2022
Purchasing a vehicle at Sunset Ford was a wonderful experience. Kyle was great! It went very smoothly. Really, I just couldn’t have gone better! experience. Kyle was great! It went very smoothly. Really, I just couldn’t have gone better! More
by sreeves139@aol.com
Employees Worked With
October 03, 2022
Just purchased our 9th truck for our business fleet from Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. H Joe Hill at Sunset. Excellent service from beginning to end. Quick and easy paperwork that was all ready for us. Bill in finance was amazing again. Highly recommend!! More
by czimmer0
October 03, 2022
Great service, great staff, great communication. Absolutely the best. Had my truck in and out quickly. Absolutely the best. Had my truck in and out quickly. More
by Matt H
Employees Worked With
October 02, 2022
Joe Hill did a great job, We would recommend him to others. We had been to another dealership George Weber prior and would rate Sunset Ford well above them. We actually bought a Blazer at Sunset Ford. others. We had been to another dealership George Weber prior and would rate Sunset Ford well above them. We actually bought a Blazer at Sunset Ford. More
by fausz83
Employees Worked With
October 02, 2022
We are very happy with our new 2022 Mustang. This is our 4th new vehicle from Sunset Ford in Waterloo, IL in the last 13 years. Thanks to Pete and the gang, especially our salesman Joe Hill! This is our 4th new vehicle from Sunset Ford in Waterloo, IL in the last 13 years. Thanks to Pete and the gang, especially our salesman Joe Hill! More
by Boomer
