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Sunset Ford of Waterloo
Waterloo, IL
1,969 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,969 reviews
October 13, 2022
The service on my car was good. No complaints. Serviced both cars same day. My husband’s car: -Didn’t reset the maintenance req’d light -Said he had an oil leak but wasn’t s No complaints. Serviced both cars same day. My husband’s car: -Didn’t reset the maintenance req’d light -Said he had an oil leak but wasn’t specific as to where it was coming from More
by NSTEELE2012
Verified CustomerEmployees Worked With
October 11, 2022
The service was quick, they didn't sell me on frivolous extended warranties or protection plans, and the price for an oil change was very reasonable. extended warranties or protection plans, and the price for an oil change was very reasonable. More
by 2021 Outer Banks Bronco
Employees Worked With
October 10, 2022
Would not recommend. Kept my vehicle for 60 days just to change the oil. Driver door broke while there and wanted me to wait 2 weeks and pay for diagnostic. Kept my vehicle for 60 days just to change the oil. Driver door broke while there and wanted me to wait 2 weeks and pay for diagnostic. More
by ottene1899
Employees Worked With
October 10, 2022
Love seeing women in the service drive! Lonnie does a great job taking care of all the guests at the dealership. Lonnie does a great job taking care of all the guests at the dealership. More
by DGTZ
October 10, 2022
I had a very pleasant experience purchasing my new 2022 F 150 with Joe Hill and Perry Webb. They both were very professional and courteous. I will definitely go back to Waterloo Sunset Ford for my maintenanc 150 with Joe Hill and Perry Webb. They both were very professional and courteous. I will definitely go back to Waterloo Sunset Ford for my maintenance on the truck. Great place snd very nice people to deal with. More
by mabriley50
October 10, 2022
This is the third vehicle we bought from Sunset Ford in Waterloo. We’ve alway ask for Joe Hill. Joe and Perry works with you on buying a vehicle. I highly recommend going to Sunset Ford in Waterloo. Ask fo Waterloo. We’ve alway ask for Joe Hill. Joe and Perry works with you on buying a vehicle. I highly recommend going to Sunset Ford in Waterloo. Ask for Joe Hill. Very pleased with the deal we came up with. More
by burns56
October 09, 2022
Courteous and friendly. Easy drop off. Service completed as scheduled and no hassle. Will use for my escape needs Easy drop off. Service completed as scheduled and no hassle. Will use for my escape needs More
by DTSALGER
Employees Worked With
October 08, 2022
The people were very friendly. My only complaint was having to wait over two hours to have my brake fluid changed. When I made the appointment I told them ahead of time that I woul My only complaint was having to wait over two hours to have my brake fluid changed. When I made the appointment I told them ahead of time that I would have to wait in person. More
by Mrichards963
Employees Worked With
Sydney Smith
October 07, 2022
I had an OUTSTANDING experience with Lonnie and the team here at Waterloo. She took care of my vehicle and kept me updated the whole time. I highly recommend Sunset Ford! Thank you, Lonnie and Team! here at Waterloo. She took care of my vehicle and kept me updated the whole time. I highly recommend Sunset Ford! Thank you, Lonnie and Team! More
by edsell28
Employees Worked With
October 07, 2022
Excellent mechanic and Loni the service manager was fantastic. Even though they had a lot cars in for repairs they got me in for my repairs quickly fantastic. Even though they had a lot cars in for repairs they got me in for my repairs quickly More
by rfd.electric
Employees Worked With
Other Employees :
Alan Proctor, Sydney Smith, Dustin Ruckhaber
