Sunset Ford of Waterloo

Was supposed to get Rent a car but couldn't because didn't have credit card only had debit and they would not use it should of been told when making appointment didn't have credit card only had debit and they would not use it should of been told when making appointment More

I came in for an oil change and tire rotation unannounced and was squeezed in. Thank you so much. and was squeezed in. Thank you so much. More

As far as the mechanical side of the service I would rate 5 stars however as far as the service desk is concerned I would rate 2 stars and maybe even as low as 1 star. I have had my truck in numerous time fo 5 stars however as far as the service desk is concerned I would rate 2 stars and maybe even as low as 1 star. I have had my truck in numerous time for oil changes and other work so it’s not my first time here. The service has continued to get worse every time I come in with the last visit being the worst so far. I scheduled an oil change for 11:00, brought my truck in 15 minutes early and she advised it might take awhile due to only 1 technician. Let’s fast forward to 2:00, I called to check if my truck was done because I needed to pick up my kids. The lady on the phone said it looks like it’s done but she wasn’t sure, so she transferred me to the service desk which she didn’t answer as this has happened before. So I decided to take the 20 min walk to the dealer. I noticed that my truck was done, and I told her that I called to check but no one answered and she said she was at lunch. Well I would believe that someone should be there at all time as this is their job, I should have not had to wait 3 hours for a scheduled oil change. If this situation happens again I will return to Iron Ford in Sparta because their service department as of right now is leaps and bounds superior! More

Great dealership and outstanding salesperson. I called from Manchester, MO just before 6 on a Friday and was able to make it to Waterloo, IL just before close at 7.00. We knew we wanted the SUV I called from Manchester, MO just before 6 on a Friday and was able to make it to Waterloo, IL just before close at 7.00. We knew we wanted the SUV and that it wouldn't last long, so we had to see it that night. Kyle was extremely welcoming and had the SUV ready to see. He made the purchase process remarkably smooth. He and Perry the finance manager stayed till 8:30 to complete then purchase so we could drive it home that night. The 2013 Explorer was in remarkable shape and priced below market value. My daughter also received a military discount. I could hardly believe came with a 3 month 4000 mile bumper to bumper warranty, and no other warranties were pushed on us which was refreshing. I will return to this dealer and this sales person. They are very kind and professional. The fact that it is a family owned company definitely shows. More

Although there were many difficulties in dealing with myself and my wife, the service dept maintained a highly professional environment with above average communication and prompt redirecting as needed. myself and my wife, the service dept maintained a highly professional environment with above average communication and prompt redirecting as needed. More

Lonnie did an awesome job of getting us a loaner and keeping us informed of each step through the process!! We really appreciate all of her efforts! Thanks Lonnie! keeping us informed of each step through the process!! We really appreciate all of her efforts! Thanks Lonnie! More

Easy deal, other than the Bronco wait, Kyle and Sunset Ford made everything quick and easy! I’m very thankful for their help in the process, great job Kyle and Sunset Ford Ford made everything quick and easy! I’m very thankful for their help in the process, great job Kyle and Sunset Ford More

Had a oil change and when I got home had to wipe off oil filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to S filter oil everywhere. Had tailgate keep opening they said they fixed it next time out tailgate hit trailer .. three months later and four trips to Schaefer’s . They finally get the tailgate fixed More

They completed my recalls in a timely manner. I dropped my car off overnight with no problems. I dropped my car off overnight with no problems. More

Service is was I expected from a auto dealership. Staff were friendly and professional. My appointment was at 7:30 am a pot of coffee in waiting room would have been nice. Even Dobb's does that. Staff were friendly and professional. My appointment was at 7:30 am a pot of coffee in waiting room would have been nice. Even Dobb's does that. More