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Sunset Ford of Waterloo
Waterloo, IL
1,984 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,984 reviews
July 15, 2022
They explain what's wrong an make sure you understand it. they got me the part number to the Gem module that was bad on my 2001 GT Mustang Convertible the part is obsolete you can by them online differe it. they got me the part number to the Gem module that was bad on my 2001 GT Mustang Convertible the part is obsolete you can by them online different manufacturers. More
by Finkmic
Verified Customer
July 15, 2022
They have met all of our expectations. No negative comments from us. Looking forward to our next visit. No negative comments from us. Looking forward to our next visit. More
by BGHITZE
Employees Worked With
July 15, 2022
I dropped off my vehicle without an appointment. Your Service Advisor, Lonnie, handle my request for scheduled maintenance and check engine light issue. She could have made me get a appointment sch Your Service Advisor, Lonnie, handle my request for scheduled maintenance and check engine light issue. She could have made me get a appointment scheduled, but accommodated me and got my truck serviced in a reasonable timeline. More
by horn_sid
Employees Worked With
Other Employees :
Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
July 13, 2022
Trust them to take good care of my car. Staff very helpful.They let me know if something needs done. Staff very helpful.They let me know if something needs done. More
by auntmomo25
July 12, 2022
Just purchased our 8th vehicle from Sunset Ford Waterloo. Joe Hill was fantastic to work with. Bill in finance made it simple and quick! Great experience and we will be back! Joe Hill was fantastic to work with. Bill in finance made it simple and quick! Great experience and we will be back! More
by czimmer0
Employees Worked With
Other Employees :
Debbie Menard, Alan Proctor, Alex Suhre, Sydney Smith, Dustin Ruckhaber
July 08, 2022
Our original dealer went out of business and Sunset took over our service issues and has done a great job. over our service issues and has done a great job. More
by Satisfied consumer
Employees Worked With
July 08, 2022
Lonnie and the technician were very helpful and quick. Great service and even helped with an unplanned recall. Great service and even helped with an unplanned recall. More
by phioleary
Employees Worked With
July 07, 2022
Lonnie was awesome! I really appreciate everything she did for me. She was very helpful😃 I really appreciate everything she did for me. She was very helpful😃 More
by SHERIBROCCO
Employees Worked With
