Sunset Ford of Waterloo - Service Center

Dropped my vehicle off for service and experienced Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up Lonnie’s calm demeanor and above all exceptional help. My insurance card wasn’t easy to obtain. Truly not your fault. Yet you continued to write up service tickets and offer suggestions and support simultaneously. You helped with a loaner and made sure my husband arrived for his cardiologist appointment in St. Louis. Lonnie Mosbacher. More

Had an issue with the inner air dam on my pickup overextending but it appeared to have corrected itself. Lonnie got me right in for one of the techs to inspect. Concern for me was safety. Had me com overextending but it appeared to have corrected itself. Lonnie got me right in for one of the techs to inspect. Concern for me was safety. Had me come back into work area where truck was on a lift and visually review, looks like no breakage and functioning. Lonnie was great and communicated to me what to watch for. This is the kind of service one expects, and I did so. More

Buying a car from Sunset is a pleasant experience. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance. Just don't have your vehicle serviced at the Waterloo dealership. The Sunset Hills one is great, so make sure you drive the extra distance. More

Lonnie at Sunset Ford got my vehicle in the next day after needing a new tire. Very quick turn around and great service! after needing a new tire. Very quick turn around and great service! More

Rude person. I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to I heard her speaking to an employee/tech in a very demeaning and disrespectful way. Like I was in shock. I wonder how she sleeps at night talking to a coworker that way and how is she getting away with it is beyond me. I hope I never have to deal with her and honestly don't think I'll be back! More

Lonnie Pope in the service area was very helpful and knowledgeable very friendly . Will be back for service on my vehicle. knowledgeable very friendly . Will be back for service on my vehicle. More

Lonnie is a fantastic service advisor. She is knowledgeable, courteous, professional, and very easy to work with. She is the primary reason I trek to Waterloo for service (despite the fa She is knowledgeable, courteous, professional, and very easy to work with. She is the primary reason I trek to Waterloo for service (despite the fact that several other dealerships are closer to home). More

Lonnie always knows the solution to my issues and if not always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!! always assures me that she will do all that can to figure it out! She is the reason we have stayed with Sunset!! More

Lonnie speaks aggressively with customers. She over talks them. She is always back peddling to explain the lie she previously stated. She is hard to get ahold of on the phone but complains She over talks them. She is always back peddling to explain the lie she previously stated. She is hard to get ahold of on the phone but complains if you schedule appointments online. She is consistently changes what she states is "Ford Policy" in regards to courtesy vehicles for repairs but refuses to provide anything in writing. Your sales staff is amazing and for that reason we will continue to come back. More