Sunset Ford of Waterloo - Service Center

First of all, the people that work for them are such friendly people. But Kelly is beyond a perfect person that really works hard for the customer. We paid our bill with a credit card and she was check friendly people. But Kelly is beyond a perfect person that really works hard for the customer. We paid our bill with a credit card and she was checking over the bill when she noticed a mistake. She us immediately to correct the. mistake . We were credited our account a cost of over $200.00... this is trujy a person with integrity. More

Quick service. Thanks for the ride home and back to pick up my vehicle. Kelly was very sociable and quick to get me checked in. up my vehicle. Kelly was very sociable and quick to get me checked in. More

The particular day I was there the work load was high and the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz I have always been happy with the service at Sunset Ford of Waterloo. I have purposely bought Fords because our Ford dealership does a good job and it’s convenient. More

Great service on a recent repair. Kelly in the Waterloo service department was great. Friendly, polite and easy to work with! I’ll be back for sure! service department was great. Friendly, polite and easy to work with! I’ll be back for sure! More

Always great service. Very nice Service people who know their stuff. I will be back for sure. First time with Kelly as service advisor, outstanding to work with. their stuff. I will be back for sure. First time with Kelly as service advisor, outstanding to work with. More

Friendly quality service but i put my truck in for a break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . You would think if a arranged replace break pads job was booked in advance that the parts would be on hand to do the job in a timely manner More

Never received my Ford Pass reward points after service performed. Also had to remind parts department to reset my warning light after oil was changed. performed. Also had to remind parts department to reset my warning light after oil was changed. More

Just had oil change and the works don’t know what else to say. Hard to do 25 words for a oil change Thank u to say. Hard to do 25 words for a oil change Thank u More

Fast efficient service dept. Serviced vehicle very quickly and was on time as promised. Courtesy staff and personal were very professional. Highly recommend for Ford vehicle service. quickly and was on time as promised. Courtesy staff and personal were very professional. Highly recommend for Ford vehicle service. More

I bought my 150 from Waterloo Sunset and have had it serviced there ever since. CJ in service department is great, explains everything to me in detail and finds and fixes problems before they give me t serviced there ever since. CJ in service department is great, explains everything to me in detail and finds and fixes problems before they give me trouble. Truck is always ready on time with service performed as requested. I highly recommend this dealership. -Lew Fischer More