Sunset Ford of Waterloo - Service Center

Very good service from Service Desk. Service was explained. Friendly staff and efficient. Shuttle drivers very friendly. Dealership seemed clean. Received the receipt next day. explained. Friendly staff and efficient. Shuttle drivers very friendly. Dealership seemed clean. Received the receipt next day. More

I had a great experience at sunset ford in Waterloo. For my time spent with my recall they even gave me a free car wash. my time spent with my recall they even gave me a free car wash. More

Very nice and letting you know what is going on with your car. Very clean. Employees are very knowledgeable. I do not like surveys please stop sending me surveys. car. Very clean. Employees are very knowledgeable. I do not like surveys please stop sending me surveys. More

Waited more then 30 minutes to be waited on for a appointment that had been scheduled for 2 weeks! Very poor customer service! Hated the rudeness appointment that had been scheduled for 2 weeks! Very poor customer service! Hated the rudeness More

First of all, the people that work for them are such friendly people. But Kelly is beyond a perfect person that really works hard for the customer. We paid our bill with a credit card and she was check friendly people. But Kelly is beyond a perfect person that really works hard for the customer. We paid our bill with a credit card and she was checking over the bill when she noticed a mistake. She us immediately to correct the. mistake . We were credited our account a cost of over $200.00... this is trujy a person with integrity. More

Quick service. Thanks for the ride home and back to pick up my vehicle. Kelly was very sociable and quick to get me checked in. up my vehicle. Kelly was very sociable and quick to get me checked in. More

The particular day I was there the work load was high and the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz the mechanics were short staffed. Took a bit longer than normal for my car to get into the shop even though I had an appointment. Not a big deal cuz I have always been happy with the service at Sunset Ford of Waterloo. I have purposely bought Fords because our Ford dealership does a good job and it’s convenient. More

Great service on a recent repair. Kelly in the Waterloo service department was great. Friendly, polite and easy to work with! I’ll be back for sure! service department was great. Friendly, polite and easy to work with! I’ll be back for sure! More

Always great service. Very nice Service people who know their stuff. I will be back for sure. First time with Kelly as service advisor, outstanding to work with. their stuff. I will be back for sure. First time with Kelly as service advisor, outstanding to work with. More

Friendly quality service but i put my truck in for a break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . break job and 3 hrs into the appt they said they didn't have the parts to do the job and had to wait for parts to be picked up returned and put on. . You would think if a arranged replace break pads job was booked in advance that the parts would be on hand to do the job in a timely manner More