Sunset Ford of Waterloo - Service Center

The dealership is neat and clean. Customer waiting spacious and convenient. I have not worked with Mr. Nettles before but he seemed knowledgeable. He kept me informed spacious and convenient. I have not worked with Mr. Nettles before but he seemed knowledgeable. He kept me informed More

kelly in service is a pleasure to work with. she reviews the services you had done in the past and identifies what is due and what is coming due. checks with service staff on issues that come up while your the services you had done in the past and identifies what is due and what is coming due. checks with service staff on issues that come up while your vehicle is being serviced. outstanding service as expected. More

Sunset Ford in Waterloo has always been good to deal with on different maintenance needs. Ford had good incentive this time for new tire purchase. on different maintenance needs. Ford had good incentive this time for new tire purchase. More

Our 208 Escape was in for some service work. It was completed on time and the problem was fixed. I have always been able to trust the service that I have received at the Waterloo Sunset service depart completed on time and the problem was fixed. I have always been able to trust the service that I have received at the Waterloo Sunset service department. More

Kelly in service is a pleasure to work with. Seems whenever you get a service writer we can work with you get rid of them. whenever you get a service writer we can work with you get rid of them. More

I was not very pleased with the service department this last time for a simple seat repair. The repair was scheduled in advance. C.J. The service rep told us to bring our vehicle in for the repair on 11/24 last time for a simple seat repair. The repair was scheduled in advance. C.J. The service rep told us to bring our vehicle in for the repair on 11/24 at 8 am. When we delivered the car Kelly told us that she did not know anything about the repair and C.J. Was off for the day. She found our paperwork buried in a pile of repairs. We also informed Kelly about a transmission issue we where having with our vehicle that we had to address at a later time.later that evening around 4:45 pm. We had not heard from the service dept so we decided to go to the dealership. Every attempt to call the service dept went into C.J.’s voice mail. So when we arrived at the dealership. Kelly informed us that our car was driven to their facility but they were not given the part. The company tried to call but were always transfer to CJ’s voice mail. Therefore our car was not repaired until the following day. Causing us to be with out a vehicle. The dealership has a problem with communication and follow through. More

I have always had good service at the Waterloo dealership Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. Service department is mainly who I deal with. Everyone is very friendly and helpful keeping me updated. More

I took my truck in to add a tailgate softener. The tailgate now closes very well The cost was reasonable and appreciated the work done by your group. tailgate now closes very well The cost was reasonable and appreciated the work done by your group. More

Updated Navigation system because of all the route changes. Better than putting it into the Nav slot & still having to bring it in cause it doesn’t always upgrade properly changes. Better than putting it into the Nav slot & still having to bring it in cause it doesn’t always upgrade properly More

Took our 2011 Taurus in for the works package to Sunset Ford in Waterloo. Kelly took great care of my daughter and the car. Always friendly and professional! Ford in Waterloo. Kelly took great care of my daughter and the car. Always friendly and professional! More