Sunset Ford - Service Center

NEVER AGAIN. Purchased a brand new 2023 Escape end of May, 2023. 4388 miles on it now. Yesterday it would not start - all kinds of lights and warnings on das Purchased a brand new 2023 Escape end of May, 2023. 4388 miles on it now. Yesterday it would not start - all kinds of lights and warnings on dashboard. Called and “pushed 3 on keyboard for Service”. Held over 20 minutes - no answer. Hung up and called Auto Club and they dispatched a truck. Called back to Sunset and again “pushed 3 on keyboard for Service”. Finally Alyssia answered the phone and I explained my problem. She suggested I have it towed to them and it would be about 4 weeks before they could look at it. 4 WEEKS !! I asked if they would give me a loaner and she said “No but we can rent a car to you if we have any available”. I told her that was absolutely unacceptable - this is a brand new car with 4388 miles. She said “that is just the way it is”. I asked to talk to a Manager and she said they were doing an interview and she would talk to them about my situation. She said she didn’t know if interview would last 10 minutes or an hour. This was 2pm. She said she gets off work at 4 but service dept open until 6pm. Since she was leaving at 4pm she would ask the Manager to call me after interview was finished. Guess what ? No call from her and no call from any Manager. It is now the next day and I still haven’t heard from anyone. On a positive note - Auto Club came to my rescue and he totally disconnected the battery and waited about 2 minutes and reconnected the battery. Car started and warning lights went off. He said that resets/reboots the computer. Still haven’t heard a word from Sunset Ford. Very disappointing. More

Always professional-going over and beyond what needs to be done! Won’t have my vehicle serviced anywhere else! be done! Won’t have my vehicle serviced anywhere else! More

Cooperative, friendly and courteous. They try pretty hard to accommodate their service customers. Very handy night drop. They try pretty hard to accommodate their service customers. Very handy night drop. More

Very deceiving! Brought car in for recall and was charged diagnostic fee. Was never informed by John Fletcher. Service manager was in formed of my situation and woul Brought car in for recall and was charged diagnostic fee. Was never informed by John Fletcher. Service manager was in formed of my situation and would not come out of his office to talk to. Only wanted to talk and called me while I was out on the lot trying to find my car that was parked all the out back behind the building. More

Jordan, and the tech were courteous, knowledgeable, prompt,easy to ask questions. The guys were great ill be spreading the word about this mobile service! prompt,easy to ask questions. The guys were great ill be spreading the word about this mobile service! More

the department was clean, service reps were friendly and efficient. I did not have to wait before I was taken, just walked in efficient. I did not have to wait before I was taken, just walked in More

I highly recommend Sunset Ford and Kevin and Michael Sensmeyer for all your service needs. Kevin and Michael were an absolute pleasure to work with and are always looking for ways to make things easier Sensmeyer for all your service needs. Kevin and Michael were an absolute pleasure to work with and are always looking for ways to make things easier and faster. More

I entered my vin when I made my appointment for oil change online. When I showed up at my scheduled time, I was told to leave my vehicle on the employee lot and they would try to work it in. I was plan change online. When I showed up at my scheduled time, I was told to leave my vehicle on the employee lot and they would try to work it in. I was planning to wait with my vehicle since their website warned about security issues with leaving vehicles unattended. Was told I could not wait for my vehicle. Luckily they have a shuttle service and they were able to finish before closing that day. More

Whichever was in for a recall. Performed the same day. Asked if they could also reset the oil change warning, I think they forgot. Performed the same day. Asked if they could also reset the oil change warning, I think they forgot. More

I would send evert body I no to you you are better then Sinclair ford in south county I would recommend your sale person tony Sinclair ford in south county I would recommend your sale person tony More