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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews

1,759 Reviews of Sunset Ford - Service Center

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July 07, 2023

I had made an appointment two weeks before. I had AAA deliver the truck and found out that someone did not write the appointment in the computer. I was told there would be a two week wai More

by Big red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Sunset Ford responded

Clearly a step was missed and commitments were not properly communicated among staff members. I apologize for your experience. I'd like to get more details regarding your service visit. Please email me at: dschwartz@sunsetford.com or call on my direct line at: 314-467-1208. Thank you. -Danny Schwartz, Service Manager, Sunset Ford

July 07, 2023

Sunset has treated me very fairly when I have service work done. They service my F250 along with several of my work trucks. More

by JR.GILLIAM04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Jansen, Morgan Boyd-Keys
Jul 10, 2023 -

Sunset Ford responded

Thank you for the 5-star review. We appreciate your business, and we hope to have the chance to work with you again!

July 07, 2023

Good dealership good people good service. Have been using sunday Ford over 30 years now More

by PAUL.HENGSTENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Sunset Ford responded

Thank you for the wonderful review. We appreciate your repeat business and look forward to seeing you again!

July 06, 2023

Service Manger Danny Schwartz goes above and beyond. I appreciate him helping me out, return calls in a timely manner and being an all around great human being. Goes a very long way in todays world. Th More

by AB_2017
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schwartz
Jul 06, 2023 -

Sunset Ford responded

I apologize for your poor experience. I would like to hear more and speak with you. Please contact me on my direct line at (314) 467-1208. -Danny Schwartz, Service Manager, Sunset Ford

Jul 06, 2023 -

Sunset Ford responded

Please know that here at Sunset Ford, we do our best to have our customers taken care of in a timely manner and strive to provide the best possible service. We are disappointed to hear that you had a less than outstanding experience with us. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

Jul 06, 2023 -

AB_2017 responded

I will contact you by phone and discuss as soon as I can today or tomorrow. It really upset me as in made me sad. Also, I have to pay a warranty deductible of $200 now since my car is not at Sunset for repairs.

July 05, 2023

I will be back 😎 repair was finished ahead of schedule , much to my liking , thank you More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Sunset Ford responded

Thank you so much! We appreciate your business and will see you next time!

July 04, 2023

They were very professional and made me feel at ease. They came and got my vehicle and brought it back. More

by shorty63049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Early
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Folk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Conover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Arendall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatt Cronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Bernal, Jon Fletcher, Doug Fitzgerald, Scott Benson, Morgan Boyd-Keys
Jul 05, 2023 -

Sunset Ford responded

Thank you so much for the great review and your business! We will see you next time!

July 04, 2023

Normally no problems. Next morning and then evening my car had all kinds lights going off after I had my oil changed the day before and balanced tires. Had towed to your More

by delargy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike servicer
Jul 05, 2023 -

Sunset Ford responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to call me. -Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

July 04, 2023

Had appointment for a Tuesday and due to circumstances had to drop vehicle off late Monday morning. Went to lunch after dropping vehicle off and they were able to complete service within a couple of hours More

by SFRIED101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Sunset Ford responded

Thank you for sharing this! We're happy to hear you had a great experience and hope to work with you again!

July 02, 2023

My transmission was completely replaced under the power train warranty. We took it to Florida and drove three thousand plus miles and it did great!!! The bushing was also replaced under the recall and i More

by StephSTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssia Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Boyd-Keys
Jul 05, 2023 -

Sunset Ford responded

Thank you for the great review! Our team appreciates your business, and here for any future needs. Come back and see us!

July 01, 2023

We have bought 4 cars from this dealership, and have always been satisfied, and more v than satisfied with the service department. More

by KAREN.ROGGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hummell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Sunset Ford responded

Thank you so much for sharing this with us, Karen! Our team truly enjoys working with you and always looks forward to your visits!

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