Suntrup Volkswagen

I've had quite the unique experience, so I feel this review will be very helpful to a lot of people. First off, I was just out in the parking lot and bumped into Kai. He didnt approach me like a vulture review will be very helpful to a lot of people. First off, I was just out in the parking lot and bumped into Kai. He didnt approach me like a vulture. Completely laid back process with him from the start, couldn't recommend a better sales guy. Beau was also good to work with, though not as much face to face time this initial day. Finance department it turns ugly. I've never been met with such high pressure sales tactics to upsell all those "addons" (warranty, service packages, exterior coatings, etc). I was also given false information stating once I signed on the dotted line I was locked into them and could not cancel (you can). I did go ahead and purchase a couple options, partially to do pressure, partially planning on cancelling if I wanted to after thinking on it further. Well, over a month later and I still have not heard a word from their exterior coating people, so I will be writing an email to get that money refunded. I'm not trusting someone with my car that can't even follow up within a month and a half. I will not personally purchase another car from here if I have to work with the same finance department again. Day of pick up Kai is unplanned out of office but Beau and a couple other guys I crossed paths with the first day stepped in for him and helped deliver the car. So then a week after purchase, my wife gets a engine error and the car goes into limp mode. We called Kai and he basically took over from there (again, Kai is awesome). He talked to the service department and then had us have it towed there. It was there for about a week, they actually had Volkswagen engineers remoting in and stuff (which I thought was pretty cool). They couldn't reproduce it but found a fault buried deep in a sensor in the engine and changed it out. I really appreciate the thoroughness the service department took with the issue. They kept us up to date throughout the process and made it as easy as possible. More

Kainoa Payton was great person to work with, very honest and straightforward.Would recommend to friends and family. and straightforward.Would recommend to friends and family. More

Kai went above and beyond in helping us make a deal on my VW Tiguan R-Line! He was very friendly, and put quality customer service first and foremost! His communication and compassion, made the whole process VW Tiguan R-Line! He was very friendly, and put quality customer service first and foremost! His communication and compassion, made the whole process comfortable and seamless! More

Brandon was a pleasure to work with. We were there to see a used car and he even took the time to research the car’s features so he could show us how everything works. We were there to see a used car and he even took the time to research the car’s features so he could show us how everything works. More

We had a wonder experience AGAIN with Kai at Suntrup! kai is patient and truly took all the time to find the exact car I wanted! thank you! kai is patient and truly took all the time to find the exact car I wanted! thank you! More

Kainoa Was great to work with. He made the process easy and every step of the way. He made the process easy and every step of the way. More

Great customer service and assistance. I would recommend this dealership to anyone in search of a car. I would recommend this dealership to anyone in search of a car. More

Brandon was great to work with! Definitely recommend him. I felt no pressure at all to buy and he really knows Volkswagen which was a huge help and factor in my decision! Definitely recommend him. I felt no pressure at all to buy and he really knows Volkswagen which was a huge help and factor in my decision! More

I felt a good balance of conversation without feeling pressured. I also felt like the information and offer was fair and transparent. pressured. I also felt like the information and offer was fair and transparent. More

Bravo bravo 👏 Blaze is the best! Aj was pretty nice but if you find yourself looking for a new Vw Blaze is your man! Love this dealership. Everyone is so freaking nice :) Aj was pretty nice but if you find yourself looking for a new Vw Blaze is your man! Love this dealership. Everyone is so freaking nice :) More