On 17 FEB I had the pleasure of speaking with a
receptionist in the service department at Superior Chevrolet. The call took seven minutes, and the receptionist was able to pull up my vehicle data
receptionist in the service department at Superior Chevrolet. The call took seven minutes, and the receptionist was able to pull up my vehicle data due to the fact that we had purchased the vehicle there.
I scheduled a time for 18 FEB to bring my vehicle to the service department for a diagnostic check. The receptionist took careful notes about my vehicle and the problem I was experiencing, and she read the notes back to me for confirmation.
When I arrived to my scheduled appointment on 18 FEB, after driving for more than an hour, the service department informed me that they could not help due to the fact that my vehicle is an Acura.
Fortunately, I was able to drive down the road to Honda World of Conway, where my issue was quickly corrected.
Superior: please PLEASE address this error in logistics. A receptionist who spends seven minutes on the phone with me should have enough training from management to explain to the customer that you are not able (or do not wish) to diagnose Acura issues. This is a management error and should be dealt with as such.