Superior Chevrolet Conway

Took vehicle in for a thermostat problem 3 times and was told each time that there was nothing wrong with the vehicle. Took it to another dealership where it was fixed. The service department manager was e told each time that there was nothing wrong with the vehicle. Took it to another dealership where it was fixed. The service department manager was extremely rude and refused to work on our vehicle. More

On 17 FEB I had the pleasure of speaking with a receptionist in the service department at Superior Chevrolet. The call took seven minutes, and the receptionist was able to pull up my vehicle data receptionist in the service department at Superior Chevrolet. The call took seven minutes, and the receptionist was able to pull up my vehicle data due to the fact that we had purchased the vehicle there. I scheduled a time for 18 FEB to bring my vehicle to the service department for a diagnostic check. The receptionist took careful notes about my vehicle and the problem I was experiencing, and she read the notes back to me for confirmation. When I arrived to my scheduled appointment on 18 FEB, after driving for more than an hour, the service department informed me that they could not help due to the fact that my vehicle is an Acura. Fortunately, I was able to drive down the road to Honda World of Conway, where my issue was quickly corrected. Superior: please PLEASE address this error in logistics. A receptionist who spends seven minutes on the phone with me should have enough training from management to explain to the customer that you are not able (or do not wish) to diagnose Acura issues. This is a management error and should be dealt with as such. More

Great Service I love coming to this dealership. Everyone is so nice. I love the waiting area. It is very nice and relaxing. Love the snack area. We have been b I love coming to this dealership. Everyone is so nice. I love the waiting area. It is very nice and relaxing. Love the snack area. We have been buying cars here for about 15 years. The service department is great and quick. I love the complimentary car wash. More

Hope Bats Cleanup After my experience with a previous salesperson, I received a text from Hope Hensley that simply said: "what do I need to do to earn your business?" After my experience with a previous salesperson, I received a text from Hope Hensley that simply said: "what do I need to do to earn your business?" I told her exactly what I wanted: a certain payment and a negotiated service contract. That night, Hope was helping me sign paperwork on my Acura MDX. Hope saved this deal with authenticity. I recommend Hope to anyone who is looking for a new vehicle; she will not let you down. (Also, the F&I guy was pretty cool, too. Manos plays the saxophone.) More

AWESOME SERVICE Staff friendly! They keep you informed on time and service. They offer you drinks, snacks, and also if going to take day or more a car. If you need to Staff friendly! They keep you informed on time and service. They offer you drinks, snacks, and also if going to take day or more a car. If you need to go somewhere while car is in shop they offer to take you. They wash and vacuum your vehicle if you want. I get pampered and love it. More

Oil change Awesome Service, awesome staff, awesome dealership!! Oil change didn’t take long and they threw in a free vacuum and car wash just because we are loy Awesome Service, awesome staff, awesome dealership!! Oil change didn’t take long and they threw in a free vacuum and car wash just because we are loyal customers. More

Great Purchase Experience Sherissa Potter was an outstanding Sales Consultant! She was patient and understood the need to find the right car! Thank you for taking the time to Sherissa Potter was an outstanding Sales Consultant! She was patient and understood the need to find the right car! Thank you for taking the time to make the sales experience perfect! I would definitely purchase a car from you again! More

CARJACKED?!? After a 30 minute or so oil change and tire rotation, my car "vanished for 3 hours!!!" No one would tell me where it was or why it was gone. They ju After a 30 minute or so oil change and tire rotation, my car "vanished for 3 hours!!!" No one would tell me where it was or why it was gone. They just ignored me! After 3 hours, my car reappeared. . . DAMAGED!!!! They did NOTHING ABOUT IT AND overcharged me for the oil change !! The receptionist was pleasant, so was Mary, who checked me in. That was the ONLY thing positive about my experience. More