Superior Chevrolet

Horrible Service I went to Chevrolet Superior in Decatur today to drop off my car. I called to say I would be 15 minutes late. I arrive and the technician assigned to I went to Chevrolet Superior in Decatur today to drop off my car. I called to say I would be 15 minutes late. I arrive and the technician assigned to work on my car went to lunch. Once I heard this, I said “No problem. I’m Just dropping off”. One associate was not assisting anyone, but was on his cell phone. I asked if he was busy and he said “I just started”. I said “That’s ok. I just need help dropping off my car”. He asked another gentleman if I had an appointment. Once confirmed, he said “ok. You can just drop it off”. He allowed me to leave with out me signing anything or checking in. I had no proof that I dropped off my vehicle. Thank God for good employees. I went to the cashier’s desk and asked for help. She stopped a service repair man and he said “that’s not my client”. She said “we work as a team”. He said “I don’t know how to check her in without putting my name down”. The cashier, walked me back to the garage and ensured that I was taken care of. Moral of the story: Hire better employees. I am afraid of what may be done to my car based on how I was treated. I expected to pay high prices by going to a dealership, but I thought that quality service would be worth it. More

Efficient, Stress Free Experience Coming from about 2.5 hours away from Superior Chevrolet, most of my initial contact was over the phone. I was fortunate to speak with Mr. Philip Malo Coming from about 2.5 hours away from Superior Chevrolet, most of my initial contact was over the phone. I was fortunate to speak with Mr. Philip Malone III through the process. During our conversations, at no point did I feel pressured in any way to come up with a quick decision. On the contrary, as much information was provided about the purchase which included a complete breakdown of associated costs. Once terms were verbally agreed to, I was ready to make the trip for the purchase after having been assured that none of the terms would be altered once I arrived at the store. On the day of the purchase, we arrived at Superior Chevrolet and found the car we were interested in parked upfront. Once we were cordially greeted by the staff who directed us inside and put a call out to Mr. Malone, mentioning that he had a guest upfront. Mr. Malone walked up with a folder containing all that we had discussed over the phone, handed the folder to a colleague, Mr. Ken Cabell who proceeded to give us a test drive of the vehicle and work with us on completing some of the paperwork for the purchase - none of the agreed terms being altered. Once the purchase was completed after yet another efficient process in the finance department, we were taken over to Mr. Harris Jones Jr. who walked us through the capabilities of the new purchase and help with the setup of the car features. Within no time, we were on our way, pleased with the whole experience. Buying a car can be a stressful experience in some cases, but in this instance I can affirm that working with the Superior Chevrolet staff provided a stress free experience with their warm and professional service throughout the process. It isn't just the name - the services provided are indeed Superior to others encountered. More

Appointment for oil change, tire rotation. I had an appointment for this service. I was there greater than 2 hours only to leave without this being done. Service there sucks!!!!!!! I don't th I had an appointment for this service. I was there greater than 2 hours only to leave without this being done. Service there sucks!!!!!!! I don't think that I will ever go back there and I wouldn't recommend this place for servicing your vehicle. My advisor was Mike and dosen't have a good attitude about his job. More

Nice person Very helpful I like your adds and Commercial. Clean dealership, easy to get to. Nice stock. Up scale, nice lady, I like the new tax law. Very helpful I like your adds and Commercial. Clean dealership, easy to get to. Nice stock. Up scale, nice lady, I like the new tax law. More

Awesome Service Department and Staff!!! Came to Superior to have my front light replaced and they took amazing care of me. They were friendly, professional, and most importantly, fast! I app Came to Superior to have my front light replaced and they took amazing care of me. They were friendly, professional, and most importantly, fast! I appreciated their honesty on my wait time and going over everything so that I understood! More

Customer service was absolutely fantastic very knowledgeable I’m in the restaurant business I believe customer service is the number one goal the sales person and sales staff was very knowledgeable with the pro I’m in the restaurant business I believe customer service is the number one goal the sales person and sales staff was very knowledgeable with the product when it’s time to buy another vehicle it will definitely be a Chevrolet More

Great experience Very helpful and informative. Have been a customer for years, 3 our of 4 of my last vehicles have been Chevys and Superior has sold and/or serviced th Very helpful and informative. Have been a customer for years, 3 our of 4 of my last vehicles have been Chevys and Superior has sold and/or serviced them all. More

Good Service buying a new vehicle We recently had a good experience shopping for a new vehicle at this dealership. Appreciate everyone's support and kindness. I recommend this place. T We recently had a good experience shopping for a new vehicle at this dealership. Appreciate everyone's support and kindness. I recommend this place. Thank you. More

Cruze'n From the moment I decided I wanted a Chevy Cruze, this dealership has been very dedicated woth helping me find a car suitable for me. Misael worked ar From the moment I decided I wanted a Chevy Cruze, this dealership has been very dedicated woth helping me find a car suitable for me. Misael worked around my schedule and assisted me with everything including the color I wanted. The prices are unbelievable honestly. They really work with you, I am very ecstatic, to have gotten the car I wanted as my first car. Thanks!!!! More

Really polite excellent service great people He's giving his dealership in high rating simply because they needed me really really excellent they were on top of everything they were really polite He's giving his dealership in high rating simply because they needed me really really excellent they were on top of everything they were really polite professional great people More