Superior Ford of Plymouth MN

Great service Ruth was great!! She helped me thru the process and made it as painless as possible. I found her to be polite yet funny and completely knowledgeable Ruth was great!! She helped me thru the process and made it as painless as possible. I found her to be polite yet funny and completely knowledgeable. Heck I have more cool stuff in my new car that I am still realizing. She helped me find and get into the car I didn’t know I wanted!!! As well as the service people stayed late to make sure I drove home in my new car!! Thanks again Ruth and team!!! More

Get's Done Right The First Time Customer oriented. Several waiting room options. Quality repair. Convenient to where I live. Friendly staff. Knowledgeable. Been around a long t Customer oriented. Several waiting room options. Quality repair. Convenient to where I live. Friendly staff. Knowledgeable. Been around a long time. That's about it. More

Quick efficient service My car was looked at quickly and done exactly when they said it would be. Courteous staff as well. Have visited for many different reasons over the My car was looked at quickly and done exactly when they said it would be. Courteous staff as well. Have visited for many different reasons over the years and it’s always the same. More

Efficient and open My visit was handled very professionally. Intake was fast and thorough. The work was done well and quickly. There was great communication all the w My visit was handled very professionally. Intake was fast and thorough. The work was done well and quickly. There was great communication all the while on vehicle condition and options. Well done! More

First Oil Change I purchased my Ford Escape last year and last week was my first oil change and tire rotation at the dealership. Previously for my first oil change at I purchased my Ford Escape last year and last week was my first oil change and tire rotation at the dealership. Previously for my first oil change at 5,000 miles, i went cheap at Jiffy Lube. I have a great experience at Superior Ford with great customer service. In the future i will return to the dealership instead of cheap Jiffy Lube. Thanks More

New Lease This was our 5th or 6th lease dealing with Ruth Chase. Ruth has always been kind, considerate, pleasant and informative. The details were all worked This was our 5th or 6th lease dealing with Ruth Chase. Ruth has always been kind, considerate, pleasant and informative. The details were all worked out prior to my arrival. Return of the previous lease and delivery of the new Ford Fusion SEL went smoothly. Processing of the paperwork was quick and easy. We will recommend Superior Ford and Ruth Chase withot hesitation. More

I'm done coming here. I am so disappointed in the fact that there are no other Ford Dealerships on my way home that I can go to. The only reason I keep going here is cause I am so disappointed in the fact that there are no other Ford Dealerships on my way home that I can go to. The only reason I keep going here is cause they are the only one and that I am trying to keep my car in warranty. But I feel that if I went in here for a warranty problem that they would mess that up as well and I would be in the same or worse boat than before. I came here a long time ago and they just weren't getting anything right. I left a horrible review because I was fed up with my experiences and they reached out to make things better and they just continue to not be any better. I would go in for The Works oil change. Oil change, multi-point inspection, tire rotation, fluid top off and they just weren't doing some of the things. I was starting to even wonder if they were doing the oil change at all and just charging ridiculous prices for their techs to just stand around and look busy. They reached out tried to make it better. Roll around to my most previous visit and oh lord am I beyond done with this business. Went in for just an oil change. None of the extra stuff. Literally paid xxxx near the same price as the words and I only wanted the oil change. $3 dollar difference!! Are you kidding me? Labor charge of 30-40$ are you kidding me. Do you think the work you guys do is worth that much? In Quicklane, no. Maybe in the actual service department. And what is the ''Customer pay shop supply charge?" Really? This is seriously a joke. Now to get to why I am really mad. Pay 60$ for AN OIL CHANGE and get a car wash, cool. Driving home and my car starts to sound like something on my car is grinding. Now I know you didn't touch my wheels cause I wanted an OIL CHANGE, that has nothing to do with my tires so what is grinding on my car? in a panic and stuck in traffic I manage to pull over and get under my car to find that they forgot to put my heat shield oil pan thing back up under the car. So now I need to rip it off and can't manage that cause it's held on by two bolts. I don't have a knife to cut this thing off and I have nothing to lift my car and pull it off in this parking lot. So here I am STUCK. Call up their shop to see what they want to do about this and I can't get ahold of anyone. Ended up going to a local oil change store, you know, one that specializes in doing oil changes correctly and for a decent price. and they managed to help me out. So if this was a review for them I would give them 10 out of 5 stars. My next oil change is scheduled for after my warranty is expired and you can expect that I am going to this other company. I now no longer have anything under my car thanks to superior and I really hope that I don't have any problems because of them. I do not want to have any more harassing phone calls from you as you do not need to call your customers 3 times a day to ask for a 5-star review. If you have to do that you obviously know that something is wrong with your company. More

$60 bucks for an oil change? For most part have been pleased. Took my expedition for an oil changed and was stunned with a $62.00 bill. too much - I may have to start doing it m For most part have been pleased. Took my expedition for an oil changed and was stunned with a $62.00 bill. too much - I may have to start doing it myself again for that price. Just honest perception and feedback. More

Excellent experience. Was treated well. Was given a good deal. Was offered more than one deal: giving me more options. No games, and no pressure. Trade in was fair. Was treated well. Was given a good deal. Was offered more than one deal: giving me more options. No games, and no pressure. Trade in was fair. More