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Superior Ford of Plymouth MN
Plymouth, MN
1,740 Reviews
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February 12, 2019
From a $250 repair to over $1000 Bad experience with the Quick Lane service. I had a battery that needed to be replaced and it turned out to be a fiasco. What I had expected to be Bad experience with the Quick Lane service. I had a battery that needed to be replaced and it turned out to be a fiasco. What I had expected to be about $250 for a oil change and battery replacement turned out to be over a thousand. I spoke with Shawn Bechtold about this issue. It is not the fact that it turned out to what it did, but the poor way the Quick Lane team handled the entire experience. They didn't say they were having an issue replacing the batter, took what seemed like a very long time, didnt communicate with me. Then broke the cable and didnt have one, but it would cost about $350 to fix. Gave me a rental car when a snow storm was coming, which was not fun. Next day, the service manager called and said they didnt include labor in the quote, so now add another $350-400. ARGH!!!!! Horrible customer service by Quick Lane. Less than professional communication. But Shawn gave me a free oil change. WHOOO!!!! While your location is convenient, I will drive a long ways to avoid this place. Jay Woodard More
by NeverSuperiorAgain
Verified CustomerEmployees Worked With
Shawn Bechtold
Helpful February 12, 2019
Short wait time. It took substantially less time to complete than they told me it would take. They said, maybe 1 and a half hours, they were done in 20 min. It took substantially less time to complete than they told me it would take. They said, maybe 1 and a half hours, they were done in 20 min. More
by MMME3
Employees Worked With
Joe Bretto
February 07, 2019
Soo Happy with Derek! I had no idea about leasing. The last time I leased was 10 or more years ago. I questioned comparisons of different bands and they produced a comparis I had no idea about leasing. The last time I leased was 10 or more years ago. I questioned comparisons of different bands and they produced a comparison sheet which was honest of what I got from other vehicles (Honda, Chevy and Dodge) I was really ill with the flu and my sales person was researched my needs and when I got there he had it at the door in no time! Finance took a bit even though it was cut and dry but... He was professionally nice. More
by justwriteme
Employees Worked With
Derek Jones
February 07, 2019
Battery Repair/Exchange. Done quickly and under warranty. Even on a cold day at the end of the recent Polar Vortex. Work was completed in under an hour. Done quickly and under warranty. Even on a cold day at the end of the recent Polar Vortex. Work was completed in under an hour. More
by pregan52
Employees Worked With
John McClellan
February 07, 2019
20,000 mile maintenance I came for the recommended 20,000 mile maintenance on my Ford Edge. The work was completed quickly and to my satisfaction. I was surprised how quickl I came for the recommended 20,000 mile maintenance on my Ford Edge. The work was completed quickly and to my satisfaction. I was surprised how quickly it was done. More
by jim.doten
Employees Worked With
Joe Bretto
February 07, 2019
Car purchase We visited Superior Ford twice to find our car. We were able to find just what we wanted on our second visit. Service was prompt and courteous. We visited Superior Ford twice to find our car. We were able to find just what we wanted on our second visit. Service was prompt and courteous. More
by vgstack
Employees Worked With
Rob Martin
February 06, 2019
TPMS issue They were quick to get me in on the same day; a Saturday! Thank you for the prompt and great service. It made my day! They were quick to get me in on the same day; a Saturday! Thank you for the prompt and great service. It made my day! More
by TVLPLANET
Employees Worked With
Unsure
February 06, 2019
Battery Replacement I had a battery installed in my Mercury Sable in May of 2016 by Superior Ford . The battery strength became quite low in January of 2019. They told I had a battery installed in my Mercury Sable in May of 2016 by Superior Ford . The battery strength became quite low in January of 2019. They told me to bring it in and they would run a diagnostics test on it and the charging system. After determining that the battery was indeed getting weaker, they replaced the battery and did not charge me anything. Nice service! More
by JBMS
Employees Worked With
Joe Bretto, Stephanie Pochucha
February 06, 2019
Replace battery. Replaced battery within 1/2 hour or so. Appreciate multipoint inspection and car wash. Was informed about the warranty and how to apply for it. Tha Replaced battery within 1/2 hour or so. Appreciate multipoint inspection and car wash. Was informed about the warranty and how to apply for it. Thank you. More
by KATHY.HARTWELL
Employees Worked With
John McClellan
February 05, 2019
fast oil change service at Quick Lane and questions answered It was a fast oil change service at Quick Lane and questions answered politely. Every visit is pleasant. No complaints with work or price. Nice lou It was a fast oil change service at Quick Lane and questions answered politely. Every visit is pleasant. No complaints with work or price. Nice lounge. More
by ddpetranch
Employees Worked With
Joe Bretto
