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Superior Ford of Plymouth MN
Plymouth, MN
1,740 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 31, 2019
Derek was great Derek, my sales person was professional, knowledgeable, personable, and all and all provided for a positive experience. Thanks for the help Derek...I Derek, my sales person was professional, knowledgeable, personable, and all and all provided for a positive experience. Thanks for the help Derek...I love my truck !!!! Mike More
by mike
Verified CustomerEmployees Worked With
Derek Jones
Helpful January 30, 2019
Recall service I received another recall notice on my truck. I wanted a Saturday morning appointment. I called in on Friday afternoon and he has a slot available. I received another recall notice on my truck. I wanted a Saturday morning appointment. I called in on Friday afternoon and he has a slot available. I arrived up a little early for my appointment, drove right in, waited less than 30 minutes and then was done. Great service all the time. More
by LOUIS.OSWALT
Employees Worked With
Joe Hayford
January 30, 2019
Ford Explorer 2019 purchase Great experience working with the team on test drive and lease of 2019 Ford Explorer. I would recommend Superior to anyone looking for a new car. Great experience working with the team on test drive and lease of 2019 Ford Explorer. I would recommend Superior to anyone looking for a new car. More
by JOSHUA.SLAYTON
Employees Worked With
Jeff Chalin
January 30, 2019
Excellent buying process Oliver was excellent with the purchase of a 2016 F150 and with the negotiating process overall. He came across as honest and forthright. Highly recomm Oliver was excellent with the purchase of a 2016 F150 and with the negotiating process overall. He came across as honest and forthright. Highly recommend. More
by Tony
Employees Worked With
Michael Sehr, Oliver Harvey
January 30, 2019
Fix front end of Explorer after accident. Everything was great, except it took tooooo long. It was 20 days after the accident that I got my car back. Jim in the body shop was very kind and tri Everything was great, except it took tooooo long. It was 20 days after the accident that I got my car back. Jim in the body shop was very kind and tried to be helpful, but there were delays and delays. Just seemed really long! Thanks! More
by RPEATON
Employees Worked With
Jim in body shop. Not James. Nice guy.
January 30, 2019
Recall work I came in for my appointment at 10am and I was told my recall would take an hour. I was in and out within a half hour! Was happy it got done so quickl I came in for my appointment at 10am and I was told my recall would take an hour. I was in and out within a half hour! Was happy it got done so quickly! More
by FocusGirl86
Employees Worked With
Joe Bretto
January 30, 2019
A great experience! Ruth made my experience very pleasant. I was kind of nervous going in and not knowing what to expect. My visit went so well! My questions were answere Ruth made my experience very pleasant. I was kind of nervous going in and not knowing what to expect. My visit went so well! My questions were answered and I drove away in a brand new car. Thank you for making my visit so welcoming and easy! I will always highly recommend. More
by justyneforsgren
Employees Worked With
Michael Sehr, Ruth Chase
January 30, 2019
Price Gauging I had a service repair quoted out at $3,700. I drove 2.5 miles down the street to a very reputable automotive repair center. The cost to do the I had a service repair quoted out at $3,700. I drove 2.5 miles down the street to a very reputable automotive repair center. The cost to do the EXACT same repair there was $1,850. Wow. That’ll be the last time I enter Superior Ford Plymouth. More
by RYAN.BREVIG
Employees Worked With
Jeff Chalin
January 29, 2019
Service Took my 2015 Edge that I purchased New from them in for oil change and tire rotation. Was told I needed a new cabin filter and new air filter. I of Took my 2015 Edge that I purchased New from them in for oil change and tire rotation. Was told I needed a new cabin filter and new air filter. I of course said yes. Proceeded to drive my car as normal. After 4,000 miles my husband went to check my oil and discovered upon opening the hood that I had driven this entire time with NO air filter. Checked the oil, questionable whether they had actually done an oil change. Makes a person question what they actually did do. When talking to service manager he said it was not possible that the air filter would not have been replaced. Like I was lying. Refused to refund anything, even the air filter they did NOT replace. Talked to Ford and they had me go to a different dealer and have turbos checked, etc. They are telling me that cabin filter also needs to be replaced -- wait, wasn't that just done?? Loved my sales person but very disappointed with service. Will NEVER go there again. More
by 2015 Edge Owner
Employees Worked With
Don Castle
January 29, 2019
Very satisfied We had a very good experience with Superior Ford from the first time I texted Rob Martin to being meetrd at Superior Ford show room and getting us int We had a very good experience with Superior Ford from the first time I texted Rob Martin to being meetrd at Superior Ford show room and getting us into the Exploror we came to look at. Rob Martin and Bill Holm were are sales persons. They madeeverything go super will from start to finish. The only problem we really had was the operation of the Exploror was never really shown us. We figured most of the operation are self but other than that they were great.they surely wanted to please us More
by rickjawish
Employees Worked With
Rob Martin
