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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,063 Reviews

1,063 Reviews of Superstition Springs Lexus - Service Center

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December 13, 2024

Philip was friendly, knowledgeable and professional. I always receive excellent service from Superstition Springs Lexus! More

by MS.ALLISONDENISEGRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zeto
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Dec 16, 2024 -

Superstition Springs Lexus responded

Thanks, Allison! We're thrilled to hear that Philip provided you with excellent service. Our team takes pride in being friendly and knowledgeable, and we appreciate your kind words. Looking forward to seeing you again at Superstition Springs Lexus!

December 13, 2024

Your sales person Lorelei recognized my needs and what I am looking for. Then patiently explained the vehicle details. She was very efficient and kind. I greatly appreciate her help. Her manager was very he More

by ananda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Reynoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Superstition Springs Lexus responded

Thank you, Ananda! We're thrilled to hear about your positive experience with Lorelei and her manager. It's great to know they provided the support you needed. Enjoy your new vehicle, and we hope to see you again soon!

December 13, 2024

Great customer service, definitely will be going back! Everything was done as they said it would be! More

by l_miller07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had such a positive experience with our customer service. We look forward to welcoming you back soon and delivering more of the same great service!

December 13, 2024

Shane is a good consultant and is very knowledgeable. Cost of service is expensive. Products are reasonable but labor costs are high. More

by BNSMACKEY
Recommend Dealer
Yes
Employees Worked With
Shane
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Dec 16, 2024 -

Superstition Springs Lexus responded

Our team strives to deliver exceptional care, and it’s great to know Shane made a positive impression. We understand your concerns about labor costs, and we aim to ensure our pricing reflects the quality and expertise we bring to every service. To address any specific questions or discuss your experience further, please reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com.

December 13, 2024

Very professional, courteous, and very friendly. Happy with service provided being a veteran. Will definitely recommend your dealership as anyone looking to purchase a Lexus. More

by APENNY1041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 16, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear you had a positive experience with us. Your support means a lot. We appreciate your recommendation and look forward to serving you and your friends in the future!

December 13, 2024

Service took Lilongwe and was more expensive than I expected. My service rep was very friendly and accommodating, made sure my car was washed quickly after service was completed. More

by SMUL23
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jake Brightman
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Dec 16, 2024 -

Superstition Springs Lexus responded

Thanks! We appreciate your feedback. While we strive to provide top-notch service, we’re glad to hear you enjoyed your experience with our friendly team. We’ll keep working hard to ensure value in all aspects of our service. Looking forward to seeing you again!

December 13, 2024

Very pleased with the amount of time and expertise in the needs of my car. More

by madshack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Zito
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Dec 16, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear that you appreciated our time and expertise. Your satisfaction is our top priority, and we look forward to helping you with your car needs in the future!

December 13, 2024

Happy with the service. Very helpful. Meet my expectation. Will come back again for service More

by HAONGUYEN64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Superstition Springs Lexus responded

Thank you for your positive feedback! We're thrilled to hear that our service met your expectations. We look forward to welcoming you back for your next visit!

December 13, 2024

Shane in Service was terrific. He found me a loaner, after none available ahead of time More

by TLANGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Report | Print
Dec 16, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear Shane went above and beyond to assist you with a loaner. Our team is committed to providing great service, and it’s wonderful to know it made a difference for you. We appreciate your support!

December 13, 2024

Can not express how great the service team was to work with will have all future service cometed here More

by Skpx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane in service department
Report | Print
Dec 16, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear you had such a great experience with our service team! Your support means the world to us, and we can’t wait to assist you again in the future. Thanks for choosing us!

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