![](https://www.dealerrater.com/ncdn/s/11.20240528.717/Graphics/icons/close-x-orange.png)
Sutherlin Nissan of Orlando
Orlando, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,779 reviews
Little over a month ago, my friend and I had visited Sutherlin Nissan to purchase a 2013 Pathfinder (and trade in my van). Our salesman was Aiman Mohamed. He made us wait outside the showroom for a good Sutherlin Nissan to purchase a 2013 Pathfinder (and trade in my van). Our salesman was Aiman Mohamed. He made us wait outside the showroom for a good 20 minutes while he went in to look for the keys to the test drive vehicle. When he came out, he realized it was the wrong key and went back in for another 5-10 minutes. Aiman couldn’t answer simple questions regarding the vehicle eg. I had asked him how to work the ‘dual’ option for the A/C; he played around with the button a few times and then said ‘I will have to look at the user’s manual’. I thought this was a small issue and didn’t get overworked with his lack of knowledge about the SUV. We then started talking about the deal. I asked him a simple question: would the 6.5% tax be applied to the difference between the trade-in and the vehicle price or the whole price of the vehicle. He said he wasn’t sure and called another colleague who answered me immediately. Aiman did give me a good value for the trade in, however, when I asked him the final price that I would have to pay for the pathfinder, he gave me a figure (and when making the payment, charged me $800 more). I crosschecked the figure with him several times before making any further discussion. He confirmed that it was the right amount. When it came to making the payment, he first said I could use two credit cards, then said that wasn’t possible. But after a few minutes agreed. When it came to paying the remaining amount, the final figure was $800 more than what he had said previously. He called his manager Jonathan Santos, who re-did the calculations; the correct amount was actually $800 more than what Aiman had said. Aiman’s response to this was ‘I’m human. I make mistakes. I am not an accountant’. Hello, Aiman, neither am I an accountant. It is your job to make sure the numbers are right. Then, Jonathan starts yelling at me as if it was my fault. He started making threats. Eventually, we settled to pay $350 more than what Aiman had stated. So, if the salesman is so ignorant, not only about the vehicle itself, but also about the procedure involved; and the manger is such an arrogant fellow…that give’s the dealership a bad name. When I finally got the keys to my vehicle, and after the ‘spin the wheel’ drama, (where I won $50 and have still not received it), Aiman just walked off. That’s the kind of treatment you get at this dealership (atleast by this ignorant salesperson). It’s been more than a month since I purchased the vehicle, there has been no follow up call. I would not recommend this dealership to anyone. These guys are rude and arrogant. The sad part is that even the manger turned out to be a jerk. More
From the moment I walked through the doors, I was very impressed with the service. Travis went above and beyond the call of duty. Along with Lou and Jonathan, they were absolutely great getting me the car impressed with the service. Travis went above and beyond the call of duty. Along with Lou and Jonathan, they were absolutely great getting me the car I wanted. Additionally, John, GSM, was amazing with his serive and professionalism. I am extremely happy with Sutherlin Nissan and I am now a customer for life. I want to thank you all for what you did, be expecting many people over to your dealership that have been sent from me. I send many blessings for the new dealership, I will see you guys there for all my maintenance. More
Had one of the best sales transactions ever with purchasing a new vehicle. The two I worked with met mine and my wife's expectations. General sales manager john bannon and susan litwin were fabulous purchasing a new vehicle. The two I worked with met mine and my wife's expectations. General sales manager john bannon and susan litwin were fabulous. Thank you guys for making my wife happy. More
At first visit 3 years ago, I was not impressed. However, It's obvious now that mgmt has made every effort to provide A1 service. So if you're looking for a dealership that provides excellent servi However, It's obvious now that mgmt has made every effort to provide A1 service. So if you're looking for a dealership that provides excellent service, check out Sutherlin Nissan/Orlando. They will be moving to Colonial & Chickasaw soon. You're gonna LOVE IT, Jessica and Jennifer and the service writers are great!! More
I have never written a review in life but I feel obligated to do so because of my experience at Sutherlin Nissan Orlando. I bought a Nissan Altima, 2013 from these people on 05/15/13. The finance ma obligated to do so because of my experience at Sutherlin Nissan Orlando. I bought a Nissan Altima, 2013 from these people on 05/15/13. The finance manager, Tarik Issa, said that he can get me the lowest interest rate because he had friends at PNC Bank. This should have been my first red flag because I assumed I would get a low interest rate based on my credit history and credit score. Then he said I would have to buy the extended warranty plan to get the low interest rate. For reasons beyond me, maybe it was excited about getting the car or the other conversations he was leading me into; I did not realize the price of the extended warrant. Yes, I have gone over this in my head, over and over again. My downfall was going into this listening, trusting and not reading/reviewing the documents. I have never bought a car by myself before, which was another downfall - going by myself, and being female. What was interesting was during the whole conversation, he, Tarik, never once said the cost of the extended plan. So I drove my new car home and was talking to a friend about the interest rate being tired into the extended warranty. I just thought that was odd still. He said that cannot be the case. So I went to Sutherlin Nissan and asked to cancel the extended warranty. I was told by another finance manager, I believe his name was Jonathan that I had to wait six months before I can cancel the plan because if I cancel it now, I will only get half my money back. I explained to Jonathan that I was just there at 8 pm yesterday to complete this transaction and I don't understand why it cannot be cancelled. He said, all paperwork has been completed and they received their money from PNC Bank already. He said when someone has good credit things move faster so I cannot cancel it. Yesterday, I received the paperwork regarding the extended plan in the mail. This is what it states 'If the VSC is cancelled within sixty (60) days from the date of purchase, then you will receive a full refund less any claims paid..." Why did they lie about it? Why must people do things like that? Why? I am sure Mr. Issa gets some kind of commission or something in six months. Yesterday, I also contacted PNC Bank, gave them my social, and they pulled up my account. I asked Ashley at PNC Bank, what will happen if I cancel the extended warranties. I was told the warrant has nothing to do with PNC Bank. She said they will receive something regarding the refund for the extended warranties, which will be applied to my loan. It will not reduce my payments; however it will reduce the principle of the loan. Again, why did they lie about this? What friend could Tarik Issa really have at PNC Bank that will just approve a loan based on friendship and not based on responsibility and reliability of PNC receiving their money from the customer. I received a call from someone in their so called customer service department and was told that US Marine will contact me. She also reported that this was not the first time someone complained about similar situations regarding Tarik Issa. Funny thing about the call from Mr. Marine, he was the first person I spoke to when I called the dealership about the car. He introduced himself, told me he was the owner discussed his unique name, and told me to call and ask for him if I had any questions or concerns. He was easily available then but when I called back to discuss my issue...well I have not received a callback yet. I guess the customer service differs when you are in the process of buying a car versus after you have bought the car. Of course, when you buy a new car, everyone is excited, you want to show it off, people want to know where you bought it....it suppose to be an exciting thing. I unfortunately, have to go into this whole story about my experience, the lies I was told...It is taking away from the joy of my buying my first new car and it sucks. I will be damned though if I allow this to happen to me again. To me, Sutherlin Nissan of Orlando sucks. The thought of having to go back there today to have this resolved and have this extended warranty cancelled is making me sick to my stomach because I feel like I will be entering some kind of evil wolf pack. I hate people that lie. More
While in the Orlando area on vacation I became concerned that I had a problem with my new Altima that could be dangerous. Despite being an out-of-towner and it being a busy Friday, Jonathan Szafran of Suthe that I had a problem with my new Altima that could be dangerous. Despite being an out-of-towner and it being a busy Friday, Jonathan Szafran of Sutherlin Nissan agreed to check out my car. Turns out my car was not safe to drive and required repairs that could not be completed that day. Jonathan and the service manager conferred with Nissan and it was determined that all repairs, including two new front tires and car rental would be covered by Nissan. Repairs were competed the following Monday (slightly ahead of promised time) and my wife and I were able to drive home the next day, confident not only that our car was now safe but that our committment to Nissan had been validated. Thank you very much Jonathan and your service associates at Sutherlin. More
George went above & beyond to help me with my car services. He was a GREAT help & answered all my questions! George is awesome & made the experience at Sutherlin NIssan one I will never forget! services. He was a GREAT help & answered all my questions! George is awesome & made the experience at Sutherlin NIssan one I will never forget! More
Went in to test drive a new 370Z on 3/9/13, but before Antonio even got the keys to the car he had me fill out a credit app. He had done most of the work of filling out, which was nice, but when he asked Antonio even got the keys to the car he had me fill out a credit app. He had done most of the work of filling out, which was nice, but when he asked me to sign it I asked "Why? I'm not buying a car yet, I haven't even taken a test drive... And there's plenty of competition out there." A week earlier I was test driving a Mustang GT 5.0 which also run $35-40K, and a BMW 335i which is also in the same price range. Neither of those dealers tried to pull the same stunt. In addition, before getting the credit app Antonio was "informing" me that the payments on this car would be pretty high, which was really a nice way of saying "I don't think you can afford this car". The obvious reason why was because I'm in my mid 20's looking to buy a $40,000 car. If I was 18, I could understand the attempt to weed out unqualified buyers looking to joy ride, but this is an unacceptable discriminative practice in my eyes. I do like the 370Z but after being discriminated because of age I would not go back to Sutherlin Nissan to buy a car. More
I was there in mid January 2013. I had a pre approved loan, Mark understood that. But, in comes the finance guy trying to shove Nissan credit down my throat. I said no!! And now I have Sutherlin Nissan loan, Mark understood that. But, in comes the finance guy trying to shove Nissan credit down my throat. I said no!! And now I have Sutherlin Nissan showing up on my credit. More
Nice, friendly,and informative employees, very reasonable price for brand new cars, fast service with satisfactory results and above all great cars for all different budgets. price for brand new cars, fast service with satisfactory results and above all great cars for all different budgets. More