Sutherlin Nissan of Orlando

I went to Lake Nissan dealership,went in . we were so far apart on a deal. Called me three days later & told me they had a better deal (didn't change) same O same O . Delayed me from getting the keys far apart on a deal. Called me three days later & told me they had a better deal (didn't change) same O same O . Delayed me from getting the keys to my autos. That didn't please me at all with a wasted trip (second time). Wrote them off, that's it! Don't bother me or waste my time anymore. Talked to John Leone, over the phone, told me what he could do.I live Lake Co &because of my health he offered to come to my home to look at my trade-in. but I went ahead and drove to Orlando to Sutherlin's Nissan. I no more enter the door & it felt like HOME! WOW! They bend over backward to help me get into a new JUKE. I WOULDN'T GO ANYWHERE ELSE TO BE TREATED LIKE "HAPPY TO SEE YOU" & you know what? Anytime i or my friends need a car, you count me in! It was like a new lease on life to buy from them. No hassle! See you soon to John & ownership. BUTCH P. More

Mr. Moody is was very kind and accomodating. He always goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and d goes the extra mile to please the customer. Also the service dept is very efficient, organized, and reasonable. They are always very friendly and do a good job. This is why I drive the 40 minutes to get my service done here. Thanks More

Was not ready to make another purchase at that time. With the incentives that was being offered then, so i took the opportunity. Working with Mr Amando Ramirez he has great salesmanship/business ethi With the incentives that was being offered then, so i took the opportunity. Working with Mr Amando Ramirez he has great salesmanship/business ethics, so my purchase was a smooth transaction as being a happy and satisfied customer, first impression is a last impression. It was a pleasure to have Mr. Amando Ramirez as my Sales Consultant , he is a great asset to have in the Sutherlin Nissan Dealership. Bebe Singh More

I gave the rating to Hector because of the courtesy he show me and answered all the questions I ask were very actuate and to the point. I would very proud to have him as an employee. As for Johnnie, I hav show me and answered all the questions I ask were very actuate and to the point. I would very proud to have him as an employee. As for Johnnie, I have been in and around the car business most of my life, and he is head and shoulders above any service writer in the business.You should be very proud to have him on your staff. Thank you Bernie Ames More

Steve was a true professional! He was knowledgeable, curteous and above all honest. This was by far the best car buying experience we've ever had! curteous and above all honest. This was by far the best car buying experience we've ever had! More

Sutherlin Nissan is the best...my salesman Steve Quach was the best and i would recommend anyone to go to Sutherlin Nissan!!! I got what i want and left very satisfied!!!!! Thanks Sutherlin Nissan (DEMETR was the best and i would recommend anyone to go to Sutherlin Nissan!!! I got what i want and left very satisfied!!!!! Thanks Sutherlin Nissan (DEMETRIUS) More

I was completely overwhelmed by the friendly reception I got from the initial phone call to set the appointment, all the way to the end when I picked up my car. Jonathan was extremely helpful in acquiring a got from the initial phone call to set the appointment, all the way to the end when I picked up my car. Jonathan was extremely helpful in acquiring approval from my extended warranty program for the mechanical work to be done. And before we even finished talking about the plan of action, a rental car had arrived for me to use since my car would be kept overnight and all through the next day. Everything went very smoothly, and when I came to pick up my car, Jonathan met me with answers to my many questions, and paperwork ready to go. All work was completed as promised and I had the deluxe wash and wax done while I had it in there. It looked great, and so far has been performing perfectly. All in all, it was the best service experience I've had with this dealership (or any dealership)! More

I had a beyond excellent experience with my Nissan Rouge purchase. I had an Altima and took it in for some small repairs and dealt with Johnny in service who was very helpful and eager to assist me, i wasn' purchase. I had an Altima and took it in for some small repairs and dealt with Johnny in service who was very helpful and eager to assist me, i wasn't looking for a new car but i figured i had time so i would walk around and check out what they had. My salesman was Steve Q i checked out the Rouges and the Juke and when my car was done being worked on i went on my way. I went home spoke with my husband and decided i had to have a new car so he called Steve and let him know exactly what we were looking for and Steve let us know he could make it happen so we were in the dealership w/in 2 hours. It was a pretty quick process well as quick as buying a new car can be b/c i already did research and knew exactly what i wanted. After you purchase a new car they let you spin a wheel for a prize and i won a free 2 night Bahamas cruise for 2 which was a nice extra bonus. After i got home with my car i realized the am/fm radio was having an issue and not picking up a signal it was not the dealerships fault i mean the car only has 9 miles on it so i took it back in and they provided me with a rental car without any questions. whether it was Steve or Johnny in service they went out of there way to ensure i had a good experience and everything was easy and quick. I got a call a couple days later that my car was ready so i went in returned the rental and than realized one more thing wasn't done yet but it was something i added on and should have asked about. since i ran to the dealership on my lunch break and didn't have too much time to wait for my car to ready my salesman Steve Q gave me his personal car to take back to work until my car was completed. I have never had a dealership go so out of there way to make sure that i was completely satisfied. My family ended up buying another car from Sutherlin the same week I did and i recommend you go there too. More

My Experience: Had called around for price quotes on the My Experience: Had called around for price quotes on the last of a 2011 model. Elvis, a salesman, gave me an out-the-door quote that was the lowest My Experience: Had called around for price quotes on the last of a 2011 model. Elvis, a salesman, gave me an out-the-door quote that was the lowest of the bunch. On New Year's Eve, we set out to make the purchase on the condition that we received a fair trade-in value (I had already had it appraised twice so I knew how much was fair). Elvis was out for the day, but the internet manager John Leone took over, matched the price to the penny- no more bargaining necessary- and evaluated our trade. After a small negotiation over the trade in value, the deal was done. The dealership was EXTREMELY busy with people looking for end-of-the-year deals, so after we had come to an agreement, it took several hours to get into an office so we could sign paperwork and get out of there. Obviously the delay was due to the high traffic, so I don't blame them. We waited in the lobby and finally got our turn. We were pre-approved for a loan, but the dealer offered to check for a better rate (wasn't pushy about it, just offered), and we got one a full percentage point lower than our pre-approval. Pros & Cons: Pros- Easy, easy negotiation. No bait & switch, no nonsense. I would have walked at the first sign of nonsense. Very civilized. Our trade-in was paid off with our old lienholder within 7 days. We received a check for our post-purchase winnings of $50 from the spin-the-wheel game within 7 days. Con- Only one. The cheesy $1000 online shopping spree was an insulting piece of garbage. I figured it was junk ahead of time, and I was right, but still- for an otherwise classy dealership, why not leave this silly trash out and just give buyers a $25 gift card for gas or for dinner after the purchase? It seems beneath you to offer something this embarassingly hokey. For those who are curious, it was a link to a website with a small selection of flea market-type merchandise with a "shipping" and "order" fee on each purchase that far exceeded the value of the merchandise. Summary: Stick with the internet sales department, get comparative quotes/appraisals, and don't act cluelessly. :) More

The team/staff at Sutherlin Nissan in Orlando did a good job, and they are easier to talk to in the negotiating than other dealerships. job, and they are easier to talk to in the negotiating than other dealerships. More