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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
261 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 261 reviews

June 05, 2026

They are professional, friendly,and very helpful and they know what they are doing.. I will continue to be their customer. More

by weade30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2026 -

Suttle Cadillac responded

It’s wonderful to hear our team was professional, friendly and helpful during your GMC Acadia service. Thank you for entrusting us with your vehicle. We look forward to supporting you again.

June 05, 2026

Very efficient and forthcoming. Perry is very pleasant to work with. Will always come back. More

by LILZUZUGAL
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 09, 2026 -

Suttle Cadillac responded

Thanks for sharing about your experience with Perry here at Suttle Cadillac. We appreciate your business and hope to see you again soon!

June 05, 2026

Suttle is the only dealership is the dealer I would deal with in Eastern VA. More

by billflowers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Williams
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Jun 05, 2026 -

Suttle Cadillac responded

We’re honored to be your preferred choice for GMC Acadia service in Eastern Virginia. Thank you for the five star rating and your continued trust. We look forward to assisting you again.

June 05, 2026

I always have a great experience when I come there for scheduled work The staff are always courteous More

by daren.n.johnson
Recommend Dealer
Yes
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Jun 05, 2026 -

Suttle Cadillac responded

Thank you for sharing your feedback. Our team is pleased to know that courteous service has been consistent for your Cadillac Escalade maintenance visits. We look forward to helping you again at your next appointment.

June 05, 2026

Nothing remarkable. Oil change and tire rotation. I had to reset the oil life. First appointment in the morning and still took 1.5 hrs. More

by glmastersjr
Recommend Dealer
Yes
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Jun 05, 2026 -

Suttle Cadillac responded

At Suttle Motors, we believe customer care continues long after the sale, and we regret that we fell short in your experience. Please reach out to our team directly so we can learn more about your experience and work toward making things right.

June 05, 2026

I've worked with Rhonda multiple times. She's very responsive and genuinely wants to help resolve your issues. Because of her I told all my friends to consider Suttle for their Cadillac or More

by tommyniles79
Recommend Dealer
Yes
Employees Worked With
Rhonda
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Jun 05, 2026 -

Suttle Cadillac responded

We appreciate your confidence in our service for your GMC Hummer EV and your recommendation to friends considering Cadillac or GMC. It’s rewarding to know our responsiveness helped address your concerns. Thank you for your loyalty and referrals.

June 04, 2026

She wasn't straightforward with what would be expected of me or out at the end. With the tire even when I was asking her about replacing the tire. She may no indication that I was going to have to pay for a More

by Hillary.r.wiener
Recommend Dealer
No
Employees Worked With
Megan
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Jun 05, 2026 -

Suttle Cadillac responded

Good Morning and Thank you for taking the time to respond to our review request. We at Suttle Collision Center have worked hard to earn an excellent reputation in customer service, that being said we, we do make mistakes from time to time. Apparently you were not shown the level of care you deserved. I sincerely apologize for that and do hope will consider us if you need collision work in the future. Jim

June 04, 2026

Very thorough and sincere in ensuring issues are addressed and definitely appreciate the transparency. The experience overall met my expectations. More

by ingramqe
Recommend Dealer
Yes
Employees Worked With
Green team
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Jun 05, 2026 -

Suttle Cadillac responded

We’re glad to hear our team’s thorough and transparent approach addressed your concerns. It’s rewarding to know the service on your Chevrolet Tahoe met your expectations. Please let us know if you need anything further down the road.

June 04, 2026

Pretty good, Perry always takes care my issues and explains everything. Always a complete professional More

by jetfuel2000
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 05, 2026 -

Suttle Cadillac responded

We appreciate your kind words and are glad our team took care of your Buick LaCrosse issues with clear explanations and professionalism. Thank you for choosing us and trusting our service.

June 04, 2026

Great No I had a great experience and the work was great although someone left they drink cup from lunch in my vehicle and I had to dispose of More

by Stephen_batesjr86
Recommend Dealer
Yes
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Jun 09, 2026 -

Suttle Cadillac responded

Thank you, Stephen, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Suttle Cadillac.

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