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John Jones

Overview Reviews (11) Inventory (258)

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John Jones

New and Pre Owned Sales

Suttle Cadillac

12525 Jefferson Avenue
Newport News, VA 23602

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4.8

11 Reviews

Overview Reviews (11) Inventory (258)

Dealership Experience

10 yrs, 8 mos

Industry Experience

46 yrs, 8 mos

Languages Spoken

English

4.8

11 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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11 Reviews of John Jones

August 23, 2026

Dealership Rating

Employee Rating

Excellent communication, great overall service and super smooth buying process. Highly recommend to others. Great car buying experience smooth buying process. Highly recommend to others. Great car buying experience More

by kevp.foley

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Aug 24, 2026 -

Suttle Cadillac responded

We’re glad your purchase felt effortless from start to finish. Hearing that our communication and service met your expectations means a lot to our team. Thank you for recommending us to others, and enjoy your Nissan Pathfinder.

August 19, 2026

Dealership Rating

Employee Rating

John Jones was awesome definitely would go back and buy another vehicle from suttles . They take care of their customers for sure ty for everything love my new denali truck! another vehicle from suttles . They take care of their customers for sure ty for everything love my new denali truck! More

by troymerc1271983

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Aug 19, 2026 -

Suttle Cadillac responded

Knowing John helped you feel taken care of and that your purchase of the GMC Sierra 1500 went smoothly is rewarding. Our team is pleased we could help you drive away in your Sierra Denali. Thank you for the five-star review; we look forward to welcoming you back.

August 06, 2026

Dealership Rating

Employee Rating

The ease of getting the appointment, arriving and then know how long it will take is worth being a customer. The Gold Team service rep, Ronda is always great at what she does and understands my vehicles know how long it will take is worth being a customer. The Gold Team service rep, Ronda is always great at what she does and understands my vehicles needs. More

by nor5.0folk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Johnny Fazio, Lita Louaillier, Larry Preddy

Aug 06, 2026 -

Suttle Cadillac responded

Your note about knowing exactly how long your service would take highlights our team’s commitment to clear communication. Our Gold Team rep consistently works to understand your Sierra 2500’s needs, and we’re glad you feel well cared for. Hearing that the scheduling and timing met your expectations means a lot to our service team.

July 24, 2026

Dealership Rating

Employee Rating

The staff there did a really good job in getting my car serviced. I would recommend Suttle Motors to everyone that I know.😀 serviced. I would recommend Suttle Motors to everyone that I know.😀 More

by recorder111762

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melvin Dawson, Amir Wallace, Tony Ray, Shane Outland, SONNY HAMBY, KEITH FELTON, TIM ZAYAKOSKY, BEN RACHELL , Perry Phillips

Jul 24, 2026 -

Suttle Cadillac responded

It’s great to hear our service department took care of your Chevrolet HHR so effectively. Thank you for recommending us to everyone you know.

July 17, 2026

Dealership Rating

Employee Rating

It is an excellent family friendly dealership that stoves for the best customer service and experience. for the best customer service and experience. More

by TLARGENAJR4

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lita Louaillier, Miles Suttle , Ronda McLean

Jul 17, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience. We’re glad our family-friendly approach made buying your GMC Sierra 1500 so positive. Congratulations on your purchase and we appreciate your feedback.

June 21, 2026

Dealership Rating

Employee Rating

Wonderful, courteous and timely Made the whole car buying process go quickly and smoothly Very friendly and helpful process go quickly and smoothly Very friendly and helpful More

by Bama9rsk8r

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Jun 21, 2026 -

Suttle Cadillac responded

Thank you for sharing how pleasant and efficient you found your purchase of the Cadillac SRX. We’re delighted our team could make the process smooth and timely. We appreciate your kind words and look forward to assisting you again.

June 18, 2026

Dealership Rating

Employee Rating

Awesome team from sales to final paperwork. The best vehicle buying experience is at Suttle. The best vehicle buying experience is at Suttle. More

by Merelyn Lee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lita Louaillier , Jason Harris

Jun 18, 2026 -

Suttle Cadillac responded

Thank you for letting us know how smoothly our Cadillac team guided you from sales through paperwork. We’re delighted this was your best buying experience yet. Please reach out if there’s anything else we can do for you.

June 05, 2026

Dealership Rating

Employee Rating

They are professional, friendly,and very helpful and they know what they are doing.. I will continue to be their customer. know what they are doing.. I will continue to be their customer. More

by weade30

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Johnny Fazio

Jun 05, 2026 -

Suttle Cadillac responded

It’s wonderful to hear our team was professional, friendly and helpful during your GMC Acadia service. Thank you for entrusting us with your vehicle. We look forward to supporting you again.

June 03, 2026

Dealership Rating

Employee Rating

Always buy my vehicle from suttle. Very professional and knowledgeable The cars are inspected and clean for the customer. Very professional and knowledgeable The cars are inspected and clean for the customer. More

by kkcnvj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Jones

Jun 03, 2026 -

Suttle Cadillac responded

We appreciate you choosing us again for your Cadillac needs. We’re glad our professionalism, thorough inspections, and clean vehicles met your expectations. John and the team look forward to helping you with your next Cadillac purchase.

June 03, 2026

Dealership Rating

Employee Rating

I can’t say enough good things about John Jones. He is very helpful and knowledgeable about GMC’s. He sold me a 2024 Sierra 2500 HD and I couldn’t be happier. He worked with me and Miles Suttle gave He is very helpful and knowledgeable about GMC’s. He sold me a 2024 Sierra 2500 HD and I couldn’t be happier. He worked with me and Miles Suttle gave me a good deal. This is the 3rd truck I have bought from Suttle motors and I highly recommend the dealership to all my friends and family. I appreciate their professionalism and dedication to good customer service. They are the best. More

by clarksp9

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Miles Suttle

Jun 03, 2026 -

Suttle Cadillac responded

Thank you for this 5-star review and for returning for your third truck. We’re glad John and Miles guided you to the right used GMC 2500 and left you completely satisfied. Your recommendation to friends and family means a lot and we look forward to assisting you again.

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