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Suttle Cadillac

Newport News, VA

4.6
261 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 261 reviews

June 03, 2026

Always buy my vehicle from suttle. Very professional and knowledgeable The cars are inspected and clean for the customer. More

by kkcnvj
Recommend Dealer
Yes
Employees Worked With
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jones
Jun 03, 2026 -

Suttle Cadillac responded

We appreciate you choosing us again for your Cadillac needs. We’re glad our professionalism, thorough inspections, and clean vehicles met your expectations. John and the team look forward to helping you with your next Cadillac purchase.

June 03, 2026

I had bought a 2013 Ford F-150 from the used lot. Gavin was very knowledgeable about the truck and allowed me to do an extended test drive so I could have the truck looked at. Gavin was also very pro More

by SlytherinFord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Sulzer
Jun 03, 2026 -

Suttle Cadillac responded

It’s wonderful to hear the extended test drive helped you feel confident in your used Ford. We’re glad our team provided clear information and made the negotiation process smooth. We look forward to helping you with your next vehicle purchase.

June 03, 2026

I can’t say enough good things about John Jones. He is very helpful and knowledgeable about GMC’s. He sold me a 2024 Sierra 2500 HD and I couldn’t be happier. He worked with me and Miles Suttle gave More

by clarksp9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miles Suttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2026 -

Suttle Cadillac responded

Thank you for this 5-star review and for returning for your third truck. We’re glad John and Miles guided you to the right used GMC 2500 and left you completely satisfied. Your recommendation to friends and family means a lot and we look forward to assisting you again.

June 03, 2026

Great experience and I have no complaints. It went smoothly and I feel like I got a very decent deal. JJ was exceptional in helping me the side on the car and being sure of the car my inspect More

by steven.haynie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miles Suttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda. 5 Stars!
Jun 03, 2026 -

Suttle Cadillac responded

Thank you for sharing your positive feedback on your used Nissan Murano purchase and the relaxed atmosphere during your visit. We’re glad our team guided you through the inspection without any pressure and helped secure the deal you were seeking. We look forward to assisting you again.

June 03, 2026

They got me in and out very quickly. My appointment was seamless. I would recommend Suttle over all other dealers in the area for my needs. More

by EARLJWALKERII
Recommend Dealer
Yes
Employees Worked With
Gold Team and Green Team
Jun 03, 2026 -

Suttle Cadillac responded

Thank you for letting us know your Cadillac LYRIQ service was quick and seamless. We’re honored you would recommend us over other dealers in the area. We look forward to assisting you again.

June 03, 2026

Great communication Quality work Communication was good the work on the car was done and looked great More

by dj452001
Recommend Dealer
Yes
Jun 03, 2026 -

Suttle Cadillac responded

Thanks for sharing your feedback. We’re glad the communication was clear and that your Honda Civic looks great after our service. We appreciate your trust and look forward to assisting you again.

June 03, 2026

I've always had a good experience with Suttle. Mr. Felton sold me my first Arcadia and now I have a Yukon. He is excellent. I remember my service person whom now has past away. I miss her. The lad More

by lindaticker
Recommend Dealer
Yes
Employees Worked With
Idk but she was very nice
Jun 05, 2026 -

Suttle Cadillac responded

Linda, it's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Suttle Cadillac!

June 03, 2026

Attempted to fix a newly replaced item for hundreds of dollars not because it was broken but because 'they couldn't trust the workmanship' of my local shop. Car returned with Spanish language on gauge clu More

by adam.b.jonas
Recommend Dealer
No
Employees Worked With
Jeffrey Moien was the coordinator I believe. The person that closed me out was nice, but I was going to be recharged for a lower control arm that was just fixed and my gauge cluster was changed to Spanish and couldn't be returned among a couple other item
Jun 04, 2026 -

Suttle Cadillac responded

I am very sorry there were issues with your last visit with our Service Department. I need to speak with the Technician before replying properly and he is on vacation until Tuesday. I will review this with him and reply properly then. Jim

June 03, 2026

They kept me updated on the progress on repairing my car. He did a fantastic job and it worked great ever since I have absolutely no complaints there. More

by lcgjhall
Recommend Dealer
Yes
Employees Worked With
James
Jun 03, 2026 -

Suttle Cadillac responded

It’s great to hear that our team kept you informed during the repair of your GMC Terrain and that everything has been performing flawlessly since. Thank you for sharing your experience and we hope to assist you again in the future.

June 03, 2026

Nicole was very helpful and guided us through the process. No hassle and very knowledgeable in answering all our questions. More

by 2doves
Recommend Dealer
Yes
Employees Worked With
Nicole
Jun 03, 2026 -

Suttle Cadillac responded

Thank you for the five-star review and for trusting us with your Cadillac LYRIQ. We’re glad our team made everything hassle-free and provided knowledgeable guidance throughout your service visit.

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