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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
261 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 261 reviews

June 02, 2026

Excellent and Shelby is the absolute best. However, i waited for 2.5 hours for just an oil change and rotation because the mechanic had to stop working on my vehicle because inspectors had him More

by mc032676
Recommend Dealer
Yes
Employees Worked With
Shelby
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Jun 05, 2026 -

Suttle Cadillac responded

We appreciate you sharing your experience. Customer satisfaction after service has always been important to us, and your feedback helps us do better. Thank you!

June 02, 2026

Purchased my 2012 Buick Lacrosse brand new from Suttle. It has been an excellent car with great service from Rhonda on the Gold Team! Wouldn't have it serviced anywhere else! More

by kay2454
Recommend Dealer
Yes
Employees Worked With
Rhonda on the Gold Team in Service Department.
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Jun 05, 2026 -

Suttle Cadillac responded

Thank you for the kind words. At Suttle Motors, we work hard to treat every customer fairly and honestly — and we’re glad your experience reflected that.

June 02, 2026

I was able to easily make my appointment. They were ready for me when I arrived. I enjoyed waiting and having a great cup of coffee. Thomas explained the 4-wheel alignment paperwork to me so More

by CAROLHARRISON8
Recommend Dealer
Yes
Employees Worked With
Thomas - Green Team
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Jun 02, 2026 -

Suttle Cadillac responded

Thank you for letting us know about your recent Buick Enclave service. It’s great to hear that appointment booking was simple and we were ready for you when you arrived. We’re glad you enjoyed the coffee, found the alignment explanation helpful, and liked the hand wash finish.

June 02, 2026

I've purchased two Cadillacs in the last thirteen months. Obviously my experiences have both been excellent! More

by John
Recommend Dealer
Yes
Employees Worked With
Thomas Marks
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Jun 02, 2026 -

Suttle Cadillac responded

We’re thrilled to know that purchasing two Cadillacs over the past thirteen months went so smoothly. Thank you for choosing us again and sharing your great experience.

June 02, 2026

Went in for an oil change appointment. Took a long time and was twice as expensive as it was a couple years ago More

by BRANDT.COREY01
Recommend Dealer
No
Employees Worked With
Idk. Team blue
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Jun 02, 2026 -

Suttle Cadillac responded

Thank you Very Much for taking the time to complete this survey, it is greatly appreciated. While reading your notes, I do want to apologize for the time it took to complete the Maintenance for your Lexus and I assure you I will be addressing not taking your time into account. We truly value our customer's time and do not want it wasted. I also noted the cost of a Maintenance Visit and assure you that we check our Competitors regularly to ensure we are very much in line and mostly less expensive on all of our Service Products. I can honestly reply that as our Costs have dramatically increased, we have tried very hard to ensure we can absorb as much of the increase as possible, but sometimes we do have to pass a portion of our increases to the customer......I apologize for that and assure you it is a last resort. I do hope you will consider giving Suttle Motors another chance. Jim

June 02, 2026

Always professional, extremely helpful & goes out of their way to find solutions. Love the cheerful shuttle service. 1st rate team More

by Shawnalomax
Recommend Dealer
Yes
Employees Worked With
Ronda
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Jun 02, 2026 -

Suttle Cadillac responded

Thank you for highlighting our team’s dedication to professionalism and helpfulness. We’re pleased you enjoyed our shuttle service. We appreciate your feedback and look forward to supporting your Buick Envision in the future.

June 02, 2026

Amazing experience. Great customer service. Would purchase another vehicle from them in the future. They have done all repairs that were need flawlessly More

by MATTHEWBERCOT
Recommend Dealer
Yes
Employees Worked With
Blue team
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Jun 02, 2026 -

Suttle Cadillac responded

It’s wonderful to hear our service team performed flawless repairs on your Cadillac. Thank you for letting us know you felt well supported by the team. We’d be delighted to assist you whenever you’re ready for another vehicle.

June 02, 2026

Suttle changed my oil and rotated my tires in a timely manner. The help was very Professional and a pleasure to work with. More

by whittom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Suttle Cadillac responded

Thank you for highlighting Johnny’s prompt and professional work on your Cadillac STS oil change and tire rotation. We’re glad the entire process was a pleasure from start to finish. We look forward to assisting you again with any future maintenance.

June 02, 2026

Best dealership I have dealt with in a long time. Sales team was precise and professional. Service team very knowledgeable, helpful, and completed the task timely & efficiently More

by richarddbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Suttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Suttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Preddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
TIM ZAYAKOSKY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Zaykosky
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Jun 02, 2026 -

Suttle Cadillac responded

It’s wonderful to know your recent experience with our staff hit the mark. We’re glad our sales approach felt professional and that our service team handled your GMC efficiently and with expertise. We look forward to serving you again.

June 02, 2026

Suttle Collision completed repairs on my car to make it look like a new car. Thank you! More

by chyleens
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience. We’re delighted the repairs on your Toyota Camry look like new. Please let us know if there’s anything else we can assist with in the future.

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