Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
259 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
Contact Dealership

12525 Jefferson Avenue

Newport News, VA

23602

Directions

By Type

Showing 259 reviews

June 26, 2026

Overall good The overall service and customer service was impeccable The service team provided a detailed report More

by pag4461
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
June 26, 2026

I have been a customer for many years and will be for many more. The staff are the absolute best I have worked with. Perry has helped keep my busy schedule moving. Great guy. More

by Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry
Report | Print
Jun 26, 2026 -

Suttle Cadillac responded

We appreciate your loyalty over the years. It’s great to know our team kept your busy schedule on track while servicing your GMC 3500. We look forward to assisting you for many more years.

June 26, 2026

Thanks Perry and Silver Team on getting my XT5 ready for a cross country drive of a few thousand miles! I have no worries when I use Suttle Motors! More

by Frank Richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry and Eric
Report | Print
Jun 26, 2026 -

Suttle Cadillac responded

Thank you for trusting Johnny and our team to prepare your Cadillac XT5 for a cross-country drive of a few thousand miles. We’re glad you feel confident for the journey ahead and wish you safe, enjoyable travels.

June 26, 2026

My appointment with the Orange Team was made for the date and time requested. As expected, my SRX received superb service. More

by chugiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Mitchell
Report | Print
June 26, 2026

Courtesy and knowledge of the process and helpful Friendly and nice and efficient in her work More

by edcis23
Recommend Dealer
Yes
Employees Worked With
ASHLEY
Report | Print
Jun 26, 2026 -

Suttle Cadillac responded

It’s great to know your Honda Odyssey was handled with courtesy, knowledge, and efficiency. Thank you for the five-star rating!

June 25, 2026

Professional, efficient, great communication and customer service The advisor was transparent and answered my questions/concerns More

by Apzar091
Recommend Dealer
Yes
Employees Worked With
Green team
Report | Print
Jun 25, 2026 -

Suttle Cadillac responded

Thank you for recognizing the professionalism and efficiency of our service team. We’re glad our advisor provided clear communication and addressed all your questions about your Cadillac Escalade. We appreciate your feedback and look forward to assisting you again.

June 25, 2026

We have purchased from Suttle in the past. Travaris worked diligently to find the vehicle I wanted and to make sure I was completely satisfied with the experience. More

by jamielblizzard
Recommend Dealer
Yes
Employees Worked With
Travaris Graham
Report | Print
Jun 25, 2026 -

Suttle Cadillac responded

It’s great to hear you felt supported in finding the right vehicle and that you left completely satisfied. Thank you for your continued trust, and we look forward to helping you again.

June 25, 2026

Always helpful and polite. Professional and shows they care for their customers. That is why I will never take my car anywhere else. They have my back. More

by margaret.savard
Recommend Dealer
Yes
Employees Worked With
Jennifer was working orange team.
Report | Print
Jun 25, 2026 -

Suttle Cadillac responded

Thank you for trusting us with your Chevrolet Cruze. It’s great to hear our team’s helpful and polite service gives you confidence. We appreciate your loyalty and look forward to assisting you again.

June 25, 2026

Perry on the Silver team usually helps me. I appreciate his honest assessment. I have had great results and work performed there. I appreciate their wiork and will continue to take my care the More

by jmpbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Phillips, Silver Team, service department
Report | Print
Jun 25, 2026 -

Suttle Cadillac responded

Thank you for highlighting the honest guidance and quality work you received on your Buick LaCrosse. We’re happy those service results met your expectations. We look forward to supporting your future visits.

June 25, 2026

If Mr. Perry leaves so will I! The best representative of quality service since bringing my vehicles there! More

by tilden924
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mr Perry - Silver team
Report | Print
Jun 25, 2026 -

Suttle Cadillac responded

It’s gratifying to learn your service experience was outstanding. Your loyalty is truly appreciated and we’re glad your Ram received the attention it deserves. We look forward to serving you again.

1
2
3
...
26