Suttle Cadillac

Terrible communication. Had an appointment 8am and the car was not even looked at until after lunch the next day. I used the Cadillac app to see where the car was located an Had an appointment 8am and the car was not even looked at until after lunch the next day. I used the Cadillac app to see where the car was located and it was not moved into the garage for a day and a half. My car then took 2 weeks to be fixed. I was told a part needed to be ordered for a seat repair and it would take 1-2 days, which is understandable. The other repair was to the ac which I was told would be an easy repair. I kept being told the car would be ready the next day. I finally got it back 2 weeks later. I wasn't offered a rental car for a few days and when I got to the rental place they said the reservation was for another day and they didn't have a car for me. After waiting awhile a small car was found, not large enough to fit my family. Overall, incredibly frustrating experience and not one that I would expect from a luxury car dealership after spending over $120k on a vehicle. More

Professional courteous amazing They were fast, professional and courteous and kept me informed of the progress every step of the way professional and courteous and kept me informed of the progress every step of the way More

Low pressure, honest, transparent, attentive The salesman we had, Jason Harris, was honest, transparent, and attentive. The finance manager we worked with, Lita Lou, was straight-forward, trustworthy, and fr we had, Jason Harris, was honest, transparent, and attentive. The finance manager we worked with, Lita Lou, was straight-forward, trustworthy, and friendly. Very veteran friendly! We will return should we need to purchase another vehicle. More

Low pressure, honest, transparent, attentive The salesman we had, Jason Harris, was honest, transparent, and attentive. The finance manager we worked with, Lita Lou, was straight-forward, trustworthy, and fr we had, Jason Harris, was honest, transparent, and attentive. The finance manager we worked with, Lita Lou, was straight-forward, trustworthy, and friendly. Very veteran friendly! We will return should we need to purchase another vehicle. More

Service and staff were on time, pleasant and professional. Always great service and attitude. Will always recommend. Thank you professional. Always great service and attitude. Will always recommend. Thank you More

The quality of work appears to be good. The personal interaction is lacking. I feel as if I was just there to be serviced or have my vehicle worked on. There was no personal detail or perso The personal interaction is lacking. I feel as if I was just there to be serviced or have my vehicle worked on. There was no personal detail or personal attention provided to me. 'Here's your car, we will work on it', and when it was time for it to be delivered to me, 'Go take a look', and that was it. The service or customer experience is nothing to write about. More

Jonathan was outstanding and very professional on my purchase of the 2024 Blazer EV. The process was seamless purchase of the 2024 Blazer EV. The process was seamless More

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Didn't fix problem and didn't have good answer why! No AAaaaaaaaaaaa No no no no No AAaaaaaaaaaaa No no no no More

Shuttle dealership, very professional, good service and I will continue to keep coming to them for service will continue to keep coming to them for service More