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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
165 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 165 reviews

June 05, 2026

Drove car from lot and didn't know the touchscreen was not working. Had to replace car battery within 2 weeks of having vehicle. Driver's side mirror not working properly. Vehicle was not detailed as it s More

by Kenjernigan101
Recommend Dealer
Yes
Employees Worked With
BEN RACHELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BEN RACHELL
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June 05, 2026

Amazing! !! he dealership delivered an extraordinarily phenomenal experience with supremely friendly and brilliantly knowledgeable staff making car buying pure More

by korlando1028
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jun 05, 2026 -

Suttle Cadillac responded

It’s wonderful to hear that our knowledgeable and friendly team made buying your new GMC Sierra 1500 such a memorable experience. We appreciate you letting us know how well everything came together. Enjoy every mile behind the wheel and feel free to reach out if there’s anything you need.

June 05, 2026

They are professional, friendly,and very helpful and they know what they are doing.. I will continue to be their customer. More

by weade30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2026 -

Suttle Cadillac responded

It’s wonderful to hear our team was professional, friendly and helpful during your GMC Acadia service. Thank you for entrusting us with your vehicle. We look forward to supporting you again.

June 05, 2026

Very efficient and forthcoming. Perry is very pleasant to work with. Will always come back. More

by LILZUZUGAL
Recommend Dealer
Yes
Employees Worked With
Perry
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June 05, 2026

Suttle is the only dealership is the dealer I would deal with in Eastern VA. More

by billflowers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Williams
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Jun 05, 2026 -

Suttle Cadillac responded

We’re honored to be your preferred choice for GMC Acadia service in Eastern Virginia. Thank you for the five star rating and your continued trust. We look forward to assisting you again.

June 05, 2026

I always have a great experience when I come there for scheduled work The staff are always courteous More

by daren.n.johnson
Recommend Dealer
Yes
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Jun 05, 2026 -

Suttle Cadillac responded

Thank you for sharing your feedback. Our team is pleased to know that courteous service has been consistent for your Cadillac Escalade maintenance visits. We look forward to helping you again at your next appointment.

June 05, 2026

Nothing remarkable. Oil change and tire rotation. I had to reset the oil life. First appointment in the morning and still took 1.5 hrs. More

by glmastersjr
Recommend Dealer
Yes
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Jun 05, 2026 -

Suttle Cadillac responded

At Suttle Motors, we believe customer care continues long after the sale, and we regret that we fell short in your experience. Please reach out to our team directly so we can learn more about your experience and work toward making things right.

June 05, 2026

Tony Rae has sold us 3 vehicles. Love working with him. He is tops. Always a pleasure! More

by vickie5
Recommend Dealer
Yes
Employees Worked With
Tony Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Ray
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Jun 05, 2026 -

Suttle Cadillac responded

It’s fantastic to hear that Tony has guided you through three vehicle purchases, especially your Chevrolet Silverado 1500. We appreciate your continued trust and are glad working with Tony is always a pleasure. Enjoy the ride and we look forward to helping you again.

June 05, 2026

I've worked with Rhonda multiple times. She's very responsive and genuinely wants to help resolve your issues. Because of her I told all my friends to consider Suttle for their Cadillac or More

by tommyniles79
Recommend Dealer
Yes
Employees Worked With
Rhonda
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Jun 05, 2026 -

Suttle Cadillac responded

We appreciate your confidence in our service for your GMC Hummer EV and your recommendation to friends considering Cadillac or GMC. It’s rewarding to know our responsiveness helped address your concerns. Thank you for your loyalty and referrals.

June 04, 2026

She wasn't straightforward with what would be expected of me or out at the end. With the tire even when I was asking her about replacing the tire. She may no indication that I was going to have to pay for a More

by Hillary.r.wiener
Recommend Dealer
No
Employees Worked With
Megan
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Jun 05, 2026 -

Suttle Cadillac responded

Good Morning and Thank you for taking the time to respond to our review request. We at Suttle Collision Center have worked hard to earn an excellent reputation in customer service, that being said we, we do make mistakes from time to time. Apparently you were not shown the level of care you deserved. I sincerely apologize for that and do hope will consider us if you need collision work in the future. Jim

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