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Suttle Cadillac
Newport News, VA
259 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 259 reviews
January 30, 2019
Best vehicle buying experience ever. From the moment I met Carmella Stevens and then spend meeting Marvin my sales representative. I had a great experience learning a meeting various dep From the moment I met Carmella Stevens and then spend meeting Marvin my sales representative. I had a great experience learning a meeting various department personnel. Everyone was willing to stop what every they were doing to great you and ensure you are being taken care of. More
by Buda
Employees Worked With
Other Employees :
Carmelle Stevens, Carrie Biddison
January 30, 2019
Excellent service and professionalism. This dealership goes the extra mile to make sure you are satisfied. There are no pressure tactics, just factual information. My salesperson Melvin D This dealership goes the extra mile to make sure you are satisfied. There are no pressure tactics, just factual information. My salesperson Melvin Dawson is the best! More
by DocG
January 28, 2019
Satisfied Customer Thank you Gary. I really am appreciating your help in assisting with the choice of my Buick. Your professionalism and personality delivered for me and Thank you Gary. I really am appreciating your help in assisting with the choice of my Buick. Your professionalism and personality delivered for me and my new wife a car that we appreciate having. Know that when we consider our next purchase you will come pleasantly to our minds to secure that purchase! More
by Buick Owner
Employees Worked With
Gary Wilkins, Carrie Biddison
January 28, 2019
efficient, customer focused, satisfied with my expeience My experience was more than satisfactory. I would recommend Tracy as a sales person and Suttle Motors as a dealership to buy from. Tracy was helpfu My experience was more than satisfactory. I would recommend Tracy as a sales person and Suttle Motors as a dealership to buy from. Tracy was helpful, knowledgeable and I feel he helped me get the fair deal and likely one that I would not have secured on my own. More
by Mark0314
Employees Worked With
Tracy
January 26, 2019
Friendly Service Enjoyed the entire sales experience. Friendly, outgoing and didn't push! Did an excellent job of explaining all the new features on the Encore. I wo Enjoyed the entire sales experience. Friendly, outgoing and didn't push! Did an excellent job of explaining all the new features on the Encore. I would recommend this sales staff to my friends. More
by JamesRigby
Employees Worked With
January 26, 2019
Got just what I wanted AWESOME Thank You TONY sold my car for more than I expected to get was so easy in and out in less than 1:30 mins Fair honest great group of people t AWESOME Thank You TONY sold my car for more than I expected to get was so easy in and out in less than 1:30 mins Fair honest great group of people to work with. Thank you Kindly Thel S. More
by 121gracie
January 25, 2019
SO PATIENT & KIND My boss was looking to purchase a vehicle and he is VERY particular. Carmelle was very patient and so sweet in helping along with the specific feature My boss was looking to purchase a vehicle and he is VERY particular. Carmelle was very patient and so sweet in helping along with the specific features and needs. She was very upbeat and positive and she didn't make me feel like I was asking for too much every time I had to go back to her for more options nor did she display any frustration. Lovely young lady. More
by Sheria
Employees Worked With
Carmelle Stevens
January 07, 2019
WAITING FOR PAPERWORK The price was right BUT waited more than four hours for paperwork to be completed - Arrived at Suttle 10:30 a.m. - finished 2:30 p.m. no lunch - a lot The price was right BUT waited more than four hours for paperwork to be completed - Arrived at Suttle 10:30 a.m. - finished 2:30 p.m. no lunch - a lot of silence and no explanation for the wait. Almost cancelled deal because of wait. Sales person was well informed and friendly. Delivery of car was seamless and quick. Car was detailed very well. Advice is to bring food and reading material - they supply coffee. More
by VBM
Employees Worked With
December 28, 2018
Could not have asked for a better family owned dealership!!! My family has been buying cars from Suttle since 1957. I have kept up the tradition. Melvin Dawson is my sales person and he is the best. He takes My family has been buying cars from Suttle since 1957. I have kept up the tradition. Melvin Dawson is my sales person and he is the best. He takes all the time to explain everything to you. No pressure and very competent. The service dept. is top notch also. I just can't say enough good things about this company. Thank you Suttle for being there for me!!!!. More
by newcargirl Judy
Employees Worked With
Other Employees :
Ricki Zimmerman, Stacy Simonetti, James Dianna
November 28, 2018
Long Distance Purchasing Experience I was helping my brother and sister-in-law to purchase a vehicle that they took over a year to choose the best make and model for their family. As I was helping my brother and sister-in-law to purchase a vehicle that they took over a year to choose the best make and model for their family. As I am in Dallas Texas, having a long distance discussion can sometimes be difficult , that's assuming you are even taken seriously. The team at Suttle were professional and informative the entire time. Very helpful and straightforward. Thank you for your help during this buying process! More
by SAFE4NOW
Employees Worked With
Jim Russo , Gary Wilkins
