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Suttle Cadillac

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.6
165 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 165 reviews

June 04, 2026

Very thorough and sincere in ensuring issues are addressed and definitely appreciate the transparency. The experience overall met my expectations. More

by ingramqe
Recommend Dealer
Yes
Employees Worked With
Green team
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Jun 05, 2026 -

Suttle Cadillac responded

We’re glad to hear our team’s thorough and transparent approach addressed your concerns. It’s rewarding to know the service on your Chevrolet Tahoe met your expectations. Please let us know if you need anything further down the road.

June 04, 2026

Pretty good, Perry always takes care my issues and explains everything. Always a complete professional More

by jetfuel2000
Recommend Dealer
Yes
Employees Worked With
Perry
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Jun 05, 2026 -

Suttle Cadillac responded

We appreciate your kind words and are glad our team took care of your Buick LaCrosse issues with clear explanations and professionalism. Thank you for choosing us and trusting our service.

June 04, 2026

Great No I had a great experience and the work was great although someone left they drink cup from lunch in my vehicle and I had to dispose of More

by Stephen_batesjr86
Recommend Dealer
Yes
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June 04, 2026

Great customer service very helpful and keeps you updated all the way til you pick I your car More

by RENEEPRYOR85
Recommend Dealer
Yes
Employees Worked With
Use
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for rating us five stars and sharing your experience. We’re pleased our team kept you informed and provided helpful service throughout your Chevrolet Equinox appointment. We look forward to assisting you again.

June 04, 2026

I needed a oil change and I was fitted in before my trip. I really appreciated it! More

by dcalbright3
Recommend Dealer
Yes
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Jun 04, 2026 -

Suttle Cadillac responded

We’re glad we could fit your Toyota Highlander in for an oil change before your trip. Thank you for letting us know. Have a safe journey ahead.

June 04, 2026

Needed plugs and wires, dropped off, shuttle home, shuttle back to pick up Courteous service More

by guitarplyr58
Recommend Dealer
Yes
Employees Worked With
Jeffrey Moien
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Jun 04, 2026 -

Suttle Cadillac responded

Thank you for the 5-star review. We’re glad our shuttle service and courteous team made the plugs and wires replacement for your Buick smooth and convenient. We look forward to assisting you again.

June 04, 2026

Excellent experience with Mr. Ray, Mr Suttle and Mr. John they truly helped me out with no hesitation on purchasing the vehicle I wanted. Thanks again More

by georgewarren985
Recommend Dealer
Yes
Employees Worked With
Mr Ray
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Jun 04, 2026 -

Suttle Cadillac responded

Seeing that our team could help you secure the vehicle you were looking for makes our day. Thank you for sharing your experience. We look forward to assisting you again.

June 04, 2026

Wrong mileage on my paper work The mileage they had on the paper work was different from the dashboard mileage More

by taylorveronica1962
Recommend Dealer
Yes
Employees Worked With
Orange team the only thing they put the wrong mileage on my paper work
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June 04, 2026

Rhonda is proactive and responsive. She was able to get my truck in on short notice to deal with a chronic problem that she's been aggressively pursuing a resolution to. She is always g More

by Wilson.m.hopkins
Recommend Dealer
Yes
Employees Worked With
Rhonda in service; Gold Team.
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June 04, 2026

Always receive great service from the Gold Team and would not use any other team. More

by largena5
Recommend Dealer
Yes
Employees Worked With
Gold Team
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Jun 04, 2026 -

Suttle Cadillac responded

We appreciate your continued trust in our Gold Team. We’re thrilled they consistently deliver outstanding service for your GMC. We look forward to assisting you again soon.

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