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Suttle Cadillac

Newport News, VA

4.6
165 Reviews
At Suttle Cadillac, family values and customer commitment have been the foundation of the business since 1902. As part of Suttle Motors, one of the oldest continuously operating dealerships in the country, the Suttle family has proudly served generations of customers with honesty, hard work, and integrity.
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12525 Jefferson Avenue

Newport News, VA

23602

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Showing 165 reviews

June 02, 2026

Amazing experience. Great customer service. Would purchase another vehicle from them in the future. They have done all repairs that were need flawlessly More

by MATTHEWBERCOT
Recommend Dealer
Yes
Employees Worked With
Blue team
Jun 02, 2026 -

Suttle Cadillac responded

It’s wonderful to hear our service team performed flawless repairs on your Cadillac. Thank you for letting us know you felt well supported by the team. We’d be delighted to assist you whenever you’re ready for another vehicle.

June 02, 2026

Suttle changed my oil and rotated my tires in a timely manner. The help was very Professional and a pleasure to work with. More

by whittom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2026 -

Suttle Cadillac responded

Thank you for highlighting Johnny’s prompt and professional work on your Cadillac STS oil change and tire rotation. We’re glad the entire process was a pleasure from start to finish. We look forward to assisting you again with any future maintenance.

June 02, 2026

Best dealership I have dealt with in a long time. Sales team was precise and professional. Service team very knowledgeable, helpful, and completed the task timely & efficiently More

by richarddbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Suttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Suttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Preddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
TIM ZAYAKOSKY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Zaykosky
Jun 02, 2026 -

Suttle Cadillac responded

It’s wonderful to know your recent experience with our staff hit the mark. We’re glad our sales approach felt professional and that our service team handled your GMC efficiently and with expertise. We look forward to serving you again.

June 02, 2026

Suttle Collision completed repairs on my car to make it look like a new car. Thank you! More

by chyleens
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2026 -

Suttle Cadillac responded

Thank you for sharing your experience. We’re delighted the repairs on your Toyota Camry look like new. Please let us know if there’s anything else we can assist with in the future.

June 02, 2026

Suttle Blue Team service was wonderful, courteous and respectful. Also, can Suttle Cadillac include in my e-mail car detail coupon thank you. I no longer received them and still would like to received di More

by thodge6541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2026 -

Suttle Cadillac responded

Thank you for choosing Suttle Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 02, 2026

They always get your vehicle back in tip top shape. It may not always on the first visit, but they will get you right. More

by TOOLSRMANSBF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Jun 05, 2026 -

Suttle Cadillac responded

We appreciate you sharing your experience. Customer satisfaction after the service has always been important to us, and your feedback helps us do better.

June 02, 2026

Great customer service. A great waiting area where you can wait for your car. Everyone is very friendly. More

by Mdeihl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2026 -

Suttle Cadillac responded

It’s great to hear our waiting area made you comfortable and our service felt welcoming. Johnny and our team appreciate your kind words. Thank you for trusting us with your Cadillac Escalade.

June 02, 2026

Outstanding service from a dynamic group of people from purchase to repair to transportation as required. More

by brennjohn
Recommend Dealer
Yes
Employees Worked With
Mr Williams
Jun 02, 2026 -

Suttle Cadillac responded

It’s wonderful to hear our team provided exceptional support from your new Cadillac purchase through repairs and transportation. Thank you for choosing Cadillac, and we look forward to assisting you again.

June 02, 2026

Paramount service and techs are outstanding. When you enter this department you are immediately welcomed. You feel comfortable talking to your trusted service rep of which mine is Rhonda. THE St More

by brennjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Williams and Rhonda service
Jun 02, 2026 -

Suttle Cadillac responded

Pleased to know our service team and technicians made you feel welcome right away. It’s wonderful that your service advisor provided the trusted support you deserve. Please let us know if we can help with your GMC Acadia again.

May 27, 2025

You can trust Suttle Motors to take care of your automotive needs.The entire group here are top notched . More

by sm6416190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Fazio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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