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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,400 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,400 reviews

April 06, 2024

I have nothing but great things to say about my experience with Ford and this dealership. Customer service is excellent & they go above & beyond for their customers. More

by jjrnalls
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elli Lane, Vino Smith, J.T.
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Apr 07, 2024 -

Sutton Ford responded

It's great to hear that Eric was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

Apr 08, 2024 -

jjrnalls responded

Eric was not the person who assisted me, it was Elli Lane. I contacted Eric who was referred to me but he never responded.

Helpful
March 22, 2024

I can’t say enough good things about this dealership. Everyone from Latrice our internet contact to Taiya our sales person to Vinc the financial manager were just great! More

by PeggyLynne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Latrice in Internet and Taiya Sales
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Mar 24, 2024 -

Sutton Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

Helpful
March 22, 2024

I all ways enjoy at sutton ford this is my fourth car purchase sutton that why I keep coming back More

by carlcook10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Semik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Mohrbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa melissa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Sutton Ford responded

We appreciate your business and this review, Carl, and would like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Helpful
March 22, 2024

Professional, friendly, shows true concern. Since Anita S retired Ali has proven to be a very good replaced, concern salesman for my years of buying from Anita. Thanks Ali. More

by 203mhakins
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Ali in Sales, and Finance person
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Mar 24, 2024 -

Sutton Ford responded

Thank you for choosing Sutton Ford. Your feedback and rating mean a lot to us. We're glad Ali was able to help, and we hope to see you again!

Mar 24, 2024 -

203mhakins responded

Your welcome

Helpful
March 22, 2024

Great attention to detail, friendly and courteous sales people in a pressure free environment. Thanks More

by flydoc44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
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Mar 22, 2024 -

Sutton Ford responded

Thanks for your feedback on your recent visit to Sutton Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

Helpful
March 22, 2024

Long time buyer Miss Anita but Ali is awesome. Would not come back if I didn't what I am use to. More

by 203mhakins
Recommend Dealer
Yes
Employees Worked With
Ali
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Mar 22, 2024 -

Sutton Ford responded

We are so glad that Ali had the opportunity to work with you, and that she and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

Helpful
February 25, 2024

Employees were a great help and were friendly! Weren't pushy to buy and explained great in detail! More

by daniel_devon2000
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maymon
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Feb 26, 2024 -

Sutton Ford responded

Daniel, It's fantastic to hear that Eric and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Sutton Ford!

Helpful
February 20, 2024

Good You work hard to to sifie me You did a great job I am very happy think you ?? More

by DAZELLGREEN51
Recommend Dealer
Yes
Employees Worked With
Ellis lain
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Feb 20, 2024 -

Sutton Ford responded

Here at Sutton Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Helpful
February 10, 2024

It was pleasant and smooth vey easy and a great experience I left with a new truck I wasn't planning on buying and not mad about it! More

by 6771.amd
Recommend Dealer
Yes
Employees Worked With
Ellie
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Feb 11, 2024 -

Sutton Ford responded

Thank you! Ellie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

Helpful
February 08, 2024

I took my vehicle in for a diagnostic check for a check engine light that was on. Upon taken my vehicle too Sutton Ford I had absolutely NO issues with my brakes. The service person called my husband ins More

by Yolanda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Skinner
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Feb 11, 2024 -

Sutton Ford responded

We're sorry to hear about your experience, Yolanda, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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