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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,507 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,507 reviews

May 25, 2025

They went above and beyond. for this sales Very efficient and thorough in this process Extremely professional as well More

by nflaig2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Ratcliff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo Davis
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May 25, 2025 -

Sutton Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 23, 2025

Uneducated about the car features and lied about additional offers. I would not recommend this dealership. More

by mcgooh5
Recommend Dealer
No
Employees Worked With
Joshua Abercrombie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theo Davis
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May 26, 2025 -

Sutton Ford responded

We apologize for the inconvenience. We strive to provide a 100% completely satisfied experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly 708-720-8026 or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 21, 2025

Worst , most unorganized dealer I have ever been too . I had an appointment to look at a car . I got there , they ran my credit , they test drove my trade in . Apparently, unknown to them they have alrea More

by HM 411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Ashmon, Theo Davis
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May 25, 2025 -

Sutton Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 05, 2025

Great customer service! The best in the Chicagoland area. I highly recommend this dealership. I have been doing business with this dealership for over 20yrs. More

by kaiyoung2017
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Sutton Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

May 02, 2025

I've been driving since I was 20 years young. I'm now 70 yrs young! I've always driven Ford vehicles. Most recently purchased a Ford Escape last week. Mr. Lester Parker has always been my "Salesm More

by tiffnari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Sutton Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well with Lester and truly appreciate your feedback.

April 26, 2025

I have no idea of who this man is. Sutton Ford has not settled things on my purchase yet. Still waiting! More

by eric.frey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Maymon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sheldon Joy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sheldon Joy, Theo Davis
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Apr 28, 2025 -

Sutton Ford responded

We are sorry to hear of your dissatisfaction. Please give us a call at 708-720-8026 to resolve this. We strive to provide a completely satisfied experience for all guests.

April 25, 2025

I had the worst experience at Sutton Ford. I leased a 2025 Maverick and under 300 miles the window pillar is falling off. I contacted the dealership and I was told ‘that’s due to poor craftsma More

by djcwoodworking
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lester Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loretta Parks, Ali Huseen, Franklin Hunt, Lakeya Hill, Lynetta Futrell, Theo Davis
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Apr 28, 2025 -

Sutton Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 24, 2025

Received the vehicle I wanted, not the best deal, but they were very cordial. That's it More

by dakafa36
Recommend Dealer
Yes
Employees Worked With
Richard Ashmon, Richard Ashmon
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Apr 25, 2025 -

Sutton Ford responded

Thank you for your very kind review. Richard and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sutton Ford.

April 24, 2025

No pressure buying experience. Mario and Theo were great and all the staff was friendly. If I was in the market for another vehicle I would shop there first. More

by Jchemers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Theo Davis
Report | Print
Apr 24, 2025 -

Sutton Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sutton Ford.

April 21, 2025

Excellent customer service. Sutton Ford is the best around. Thank you so much Sutton Ford. More

by wilmajwrightedwards
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie Wright
Report | Print
Apr 21, 2025 -

Sutton Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Sutton Ford!

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