Sutton Ford

Not satisfied at all. . still working to see if they can resolve issue Problems with vehicle new purchace . still working to see if they can resolve issue Problems with vehicle new purchace More

When I came to the dealership, Ashley immediately showed me the car that I was looking for. She answered all of my questions and concerns. She also assisted us in finding a stand for the hood. She was very me the car that I was looking for. She answered all of my questions and concerns. She also assisted us in finding a stand for the hood. She was very helpful and friendly. More

The service worker that help me by the name of Timothy was excellent kept me informed alone the way had my car repairs taken care of in 4 days after my car sat at another mechanic shop for over 6 weeks i was excellent kept me informed alone the way had my car repairs taken care of in 4 days after my car sat at another mechanic shop for over 6 weeks i really appreciate the service i was given by this service worker Timothy you rock. More

Was very helpful in getting me into the vehicle I wanted. Was very friendly and professional Was very friendly and professional More

Sales guy Faisal was great the main guy told me to use electrical tape to put the panel of my back door togetger😬 i had just purchased the a car, did not notice that the door couldn't open because of th electrical tape to put the panel of my back door togetger😬 i had just purchased the a car, did not notice that the door couldn't open because of the panel i let them know the next day.I went back to the dealer couple of days after and they didn't fix it for me is that how they do things at SUTTON? More

Excellent customer service. Eager to help salesman, Eric. I would definitely recommend Sutton Ford to anyone looking to buy a car. Eager to help salesman, Eric. I would definitely recommend Sutton Ford to anyone looking to buy a car. More

The workers was professional and knowledgeable in answering any questions we may have had about the car. answering any questions we may have had about the car. More

Sutton Ford sold me a New vehicle with a known issue and did not disclose the issue to me at the time of purchase. I had to return to the dealership a week after purchasing to address the issue, when they did not disclose the issue to me at the time of purchase. I had to return to the dealership a week after purchasing to address the issue, when they acted as if this was a surprise to them. After going back and forth with other issues with the 2022 Bronco Sport, I requested all invoices for my vehicle be emailed to me. It was then that I saw an invoice dated a month prior to my purchase, for the same issue I encountered a week after purchase. Not only did they not disclose the issue, they made no attempt to even resolve the issue priod to pushing the vehicle off on me. The owner advised that IL law states they are not required to disclose. I would not recommend purchasing a vehicle from a dishonest dealership. More

Dealers really try hard to give customers a deal. They are limited on what they can truly do due to managers and financing controlling things behind the scene. I had a good experience due to my deale They are limited on what they can truly do due to managers and financing controlling things behind the scene. I had a good experience due to my dealer going above and beyond for me. More

Review Edit: I purchased a vehicle from Sutton Ford on 7/28/2025 (For Blue Advantage Certified 2018 Ford Expedition Limited, Mileage: 60,234). The check engine light was on when we got the vehicle home 7/28/2025 (For Blue Advantage Certified 2018 Ford Expedition Limited, Mileage: 60,234). The check engine light was on when we got the vehicle home after purchase. Combining the time where we could drive the vehicle under warranty (20+ days held in Sutton Ford's possession, mentioned a bad o2 sense and vehicle went to non-Ford shop) a breach of Fords Blue Advantage warranty. On Saturday, (1/24/26) the vehicle died with total engine failure needing a total replacement. The vehicles mileage was only at 62,818 miles (literally has only been driven 2,584 miles and hadn't hit its next oil change life cycle. I would be very leery of buying any used car from Sutton Ford or any vehicle for that matter. I will update this record moving forward to let potential buyers of how the dealership remedies my situation. -Nick Ollearis More