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Sutton Ford

Matteson, IL

Overview
Employees
Reviews
Vehicles
4.4
4,399 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,399 reviews

November 29, 2023

I was not happy with my service. Service provided took to long. I ended up with more problems a week later. More

by calhounwilk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cree Lyons
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Sutton Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
November 21, 2023

God bless you my dealer's name is Eric I enjoyed him very much he got me something that I can afford and such a beautiful car just like I asked God for have a blessed day More

by pray_long
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Eric
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Sutton Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Eric can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
November 20, 2023

Thank you Kevin Huneycutt for your professionalism and not being pushy to make a purchase. I Would definitely buy from Sutton Ford again. More

by rad-plum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Honeycutt
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Nov 21, 2023 -

Sutton Ford responded

We are very happy to hear Kevin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
November 17, 2023

Professional and courteous to work with. I've been a customer since their conception. Would recommend them for service and a new purchase. More

by PPIERREAUGUSTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Sutton Ford responded

Thank you for choosing Sutton Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
November 16, 2023

Close to home and excellent service crew throughout your establishment! When you want the best, you better call Sutton Ford in Matteson More

by larryr212
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Sutton Ford responded

Larry, Thanks for sharing your thoughts about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

Helpful
November 14, 2023

Great support staff. I Jessica go over an above to accommodate clients and support the staff. Thanks Jessica. She’s like a wedding planner taking care of everything More

by Rhonda Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Nov 14, 2023 -

Sutton Ford responded

Rhonda, Thank you so much for your excellent review! We are so glad that Jessica had the opportunity to work with you, and we are thrilled that you found your experience with us here at Sutton Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
November 14, 2023

Jessica and Torrey have made my experiences great. I will come back. Not only did I get great service but great hospitality, too. Means a whole lot! Thank my shuttle driver, too. Thank you lad More

by Rhonda Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Garrett
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Nov 14, 2023 -

Sutton Ford responded

Rhonda, Thank you! Jessica, Victoria, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

Helpful
November 13, 2023

Very friendly people to deal with. Prompt service. Asked about my recall when I came in for my oil change and took care of it More

by rlwhite77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach
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Nov 14, 2023 -

Sutton Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sutton Ford.

Helpful
November 13, 2023

Quick lane very good and I will do it again. Maybe now I'll get my oil changed there also. More

by deron.ellington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Sutton Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford, we look forward to having you as one of our valued customers for many more years to come!

Helpful
November 13, 2023

Well Tony has been the best dealer person that I have dealt with the dealership is good they took care of what I needed to have done so I wasn't bothered with it even though my car stayed there a couple More

by gammyfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa melissa
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Sutton Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

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