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Jillian Stanford
Jillian Stanford at Sutton Ford
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Jillian Stanford

Quicklane Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

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4.8
949 Reviews

Dealership Experience

15 yrs, 8 mos

4.8

949 Reviews

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949 Reviews of Jillian Stanford

February 04, 2023

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Employee Rating

Service was great. .all aspects of the serive that day were great. Thank you sutton More

by Lipczynski.lpczski
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Mohrbach, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa

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January 30, 2023

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I was clear on the work needed and the costs. Service was kind and courteous. More

by repwilldavis30
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Recommend Dealer
Yes
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January 28, 2023

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My service specialist was the absolute best. She went above and beyond to help me. More

by LadyP
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Eric Maymon

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Jan 31, 2023

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

January 28, 2023

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Employee Rating

Excellent service thanks to Ms Melissa. She kept me informed on parts and rental service was exceedingly great!Thanks ford More

by Hopkinslinda84
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Mohrbach, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa

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Jan 31, 2023

Sutton Ford responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

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Service is great but your car is cost too much. I don’t like doing surveys. I hope this is the last one I have to do with you. More

by nhenley92
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Recommend Dealer
Yes
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Jan 27, 2023

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

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Courteous friendly atmosphere and great service. I have been having my car serviced there since I bought it there ten years ago. I have always been satisfied with the service. More

by samm779
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cree Lyons, Jamie Vasquez, Eric Eric

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Jan 27, 2023

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

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Employee Rating

I am completely dissatisfied with Sutton Ford I have nothing else to say. I have no more comment. More

by marysteel52
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cree Lyons, Melissa melissa

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Jan 29, 2023

Sutton Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (708) 720-8125 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

January 22, 2023

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I love Sutton Ford. Friendly, reliable, and fast service. I will keep taking my vehicles there. More

by jeanetta79
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Mohrbach, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa

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Jan 24, 2023

Sutton Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2023

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Employee Rating

There was a delay, due to a quote for wrong part. They resolved that & gave me a discount for the inconvenience. Other than that, service was great. More

by kevinfhall
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Mohrbach, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa

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Jan 22, 2023

Sutton Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you for choosing Sutton Ford Inc.!

January 18, 2023

Dealership Rating
Employee Rating

Sutton Ford has been my savior inso many ways. First there is Jillian and Stacy, Melissa and Jamie. All are reliable, honest, helpful, and professional, especially Jillian and Stacy! More

by GHamilton2000
Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez, Melissa melissa

Helpful
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Jan 20, 2023

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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