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Jillian Stanford
Jillian Stanford at Sutton Ford
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Jillian Stanford

Service Advisor

Sutton Ford

21315 Central Avenue
Matteson, IL 60443

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4.8
1,091 Reviews

Dealership Experience

16 yrs, 10 mos

Industry Experience

16 yrs, 10 mos

4.8

1,091 Reviews

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1091 Reviews of Jillian Stanford

April 06, 2024

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Employee Rating

Top notch customer service. My service needs are addressed in a prompt and professional matter. More

by DJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Lester Parker, Brittani Ashley Culpepper, Mike Semik, Jamie Vasquez, Karen Ford, Eric Eric, Anthony Sporando, Eric Maymon

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Apr 08, 2024

Sutton Ford responded

DJ, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 22, 2024

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Employee Rating

I all ways enjoy at sutton ford this is my fourth car purchase sutton that why I keep coming back More

by carlcook10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Sutton, Mike Semik, Randy Mohrbach, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa

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Mar 24, 2024

Sutton Ford responded

We appreciate your business and this review, Carl, and would like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 25, 2023

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Employee Rating

Sutton Ford is like a second family to me. My husband has bought 2 vehicles from Sutton and today it was my turn!!! Salesperson Ellie Lane went above and beyond to put me in the perfect vehicle More

by 1biggirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ellie Lane, salesperson

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Dec 27, 2023

Sutton Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Sutton Ford!

November 17, 2023

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Employee Rating

Professional and courteous to work with. I've been a customer since their conception. Would recommend them for service and a new purchase. More

by PPIERREAUGUSTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2023

Sutton Ford responded

Thank you for choosing Sutton Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 15, 2023

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Employee Rating

Close to home and excellent service crew throughout your establishment! When you want the best, you better call Sutton Ford in Matteson More

by larryr212
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Jamie Vasquez

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Nov 15, 2023

Sutton Ford responded

Larry, Thanks for sharing your thoughts about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

November 13, 2023

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Employee Rating

Pleasant and courteous staff were helpful in explaining information necessary to for servicing and repair of vehicle. More

by granstoncharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cree Lyons

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Nov 14, 2023

Sutton Ford responded

Thank you so much for your excellent review, Charles! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Sutton Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

November 10, 2023

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Employee Rating

The service team was great. My car was serviced and a timely matter. I will recommend you guys More

by agljt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cree Lyons, Jamie Vasquez, Melissa melissa

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Nov 11, 2023

Sutton Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 09, 2023

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Always friendly and helpful. Good prices and I asked if any coupons were available and they gave me one. Easy to get to on the way home from work. More

by mech199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure if the other two people at the quick lane desk

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Nov 09, 2023

Sutton Ford responded

Thank you! Jillian and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.

November 06, 2023

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Employee Rating

Great Customer Service and quality Work. Communication was great also knowledgeable with services and maintenance recommendations. More

by Daddy-T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Mohrbach, Cree Lyons, Jamie Vasquez, Eric Eric, Melissa melissa

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Nov 06, 2023

Sutton Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 04, 2023

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Employee Rating

Custermer service okay but my sunroof cover was filthy when my car was returned to me More

by Lorrainesusie61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Nov 05, 2023

Sutton Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Lorraine, feel free to contact us at your convenience.

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