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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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December 26, 2020

Great service at your dealership friendly kind & polite from all. Not a long wait for service. Clean and comfortable waiting area. Enjoyed sutton ford service More

by Luckylynn1207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
December 26, 2020

Charles Deans was great!! He did a fantastic job and took great care of me and my vehicle. Job well done Charles, thank you very much! More

by pleyanacht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles deans
December 25, 2020

Sutton Ford service was great. I could not ask for better service. I arrive at eight am and my car was ready by ten. The price was good and I love the service l received. Thanks. More

by FrankR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2020

Love the speed and ease of which all my services requests have been fulfilled. The competent and friendly staff always make my visits simple and satisfying. More

by chaz.milligan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Mohrbach
December 24, 2020

DISAPPOINTING IN COST TO REPLACE A HEADLAMP FOR 2012 FUSION. THE COST TO REPLACE IS TRIPLE THE COST TO TAKE OUT AND PUT BACK IN! More

by curtisellisii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2020

Staff are very friendly and extremely knowledgable. Dave Shoop always goes out of his way to ensure that our experience is positive. Tiffanie Walker is always pleasant and answers all of our questions. More

by jlibojlibowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Walker
December 24, 2020

Everything was great! You hate that things happen, but when they do, it’s nice to know I have a quality service department to fix it. More

by DealerRater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
December 24, 2020

The service was great I couldn't ask for any better The prices was good my service rap found all the the warranty work that I needed in she was very professional in everything that she did thank you More

by BUGMEMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2020

Jessica in quick lane was very nice. Had The Works package and battery replaced. Windshield fluid not filled. Question if oil changed as not clean. Wheel with curb rash still in same location. Oth More

by brenda.l.hewitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica
Dec 29, 2020 -

Sutton Ford responded

We are sorry that you were not completely satisfied with your experience. There are times when we cannot offer car washes because we are so far backed up but if you would like to bring your car by, we will be happy to wash it for you and ensure the fluids are topped off. Sorry for the inconvenience.

December 22, 2020

A wonderful place to shop for the right vehicle Service and quality, Staff and personalities are always great To work with On and on going basics More

by junebe1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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