Sutton Ford - Service Center

Auto statrt stop malfunction Aside from initial issues with the phone system when trying to make the appointment, everything went fine, Erik to extra timeto do some research on th Aside from initial issues with the phone system when trying to make the appointment, everything went fine, Erik to extra timeto do some research on the issueand had a baisc plan for once the car got there. Then i added the injector cleaning and they took that right in stride and never missed a beat. More

Friendly with excellent service One of the most friendly places I have had service. Organized with awesome work skills. Would highly recommend this dealership to others. Will be bac One of the most friendly places I have had service. Organized with awesome work skills. Would highly recommend this dealership to others. Will be back if needed. More

I bought a new battery. Battery was very expensive. Almost $300.00.Erik was very polite. Women in business office were just plain rude. They do not acknowledge your presence. Battery was very expensive. Almost $300.00.Erik was very polite. Women in business office were just plain rude. They do not acknowledge your presence. More

Remote Starter Installation I experienced several disappointments first, after dropping off my vehicle for a pre scheduled appointment and several minutes after I arrived home. I experienced several disappointments first, after dropping off my vehicle for a pre scheduled appointment and several minutes after I arrived home. I received a call from Dave and he asked me was the parts ordered? I then told Dave that I assumed that the parts would be ordered when I scheduled the service. Dave told me that he had to order the parts and he would provide me with a loaner vehicle (I am very thankful for the loaner). Lastly upon picking up my vehicle I asked the cashier if someone would show me how to operate the newly installed remote starter and she informed that department is closed and no one was available. The cashier then told me to have a seat and she will see if someone from an another department could assist me. Several minutes later a courteous and very professional employee explained to me how to operate the remote. In closing in the future when a customer request service, the call taker should verify if the parts are in stock. Also when a customer pick up their vehicle an employee or some type of printed information that explains to the customer how to operate the newly after market part. Overall My experience was acceptable and I will come back for future services. More

Excellent Customer Service From the ease of scheduling an appointment after-hours to the excellent service encountered at the service desk. It was a smooth and trusting experien From the ease of scheduling an appointment after-hours to the excellent service encountered at the service desk. It was a smooth and trusting experience knowing the the vehicle was in good hands to get repaired. At check out service was superb. More

Adding fluids costs extra Was expecting that their basic oil change also included filling the window washer fluid, checking tire air pressure with a gauge and completing other Was expecting that their basic oil change also included filling the window washer fluid, checking tire air pressure with a gauge and completing other service items in less than an hour. Not the case here, to add fluids and air to tires costs an additional $20. More

Recall Dave was very friendly and caring and made sure everything was taken care of .I could tell he cares about customer service! Thank you Dave! Dave was very friendly and caring and made sure everything was taken care of .I could tell he cares about customer service! Thank you Dave! More

Efficient and clear Jamie was excellent. Friendly, knowledgeable and superbly communicative. My issue was a dead battery which had possible repercussions in other area Jamie was excellent. Friendly, knowledgeable and superbly communicative. My issue was a dead battery which had possible repercussions in other areas. It was tested twice and held a charge. Well done!! More

Great customer service Dave has the best customer service agent he is dedicated to making sure his customers are satisfied and all there concerns and needs are met. I am hap Dave has the best customer service agent he is dedicated to making sure his customers are satisfied and all there concerns and needs are met. I am happy to have the pleasure of working with him. More

Eric shown great hospitality and showing us grace Eric fulfilled our needs by working with our busy schedule and doing everything in his power to book us an appointment. Also, Eric has done a great jo Eric fulfilled our needs by working with our busy schedule and doing everything in his power to book us an appointment. Also, Eric has done a great job in maintaining a positive attitude while working under pressure of the consumer’s frustrations. More