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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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March 22, 2023

Always friendly service. The team answers all questions. The staff checked recalls and warranty to see if costs are covered. More

by g.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2023

Excellent care given to me by a professional to customer service.It made me feel special. More

by cwtodd1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons, Eric Eric
March 21, 2023

Melissa at Sutton Ford is very knowledgeable and has exemplary customer service skills!!! She always kept me informed on my trucks status. When visiting the dealership she always knows who I was and is More

by Munoz9932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
March 20, 2023

Jessica once again has a five star rating. I went to Sutton Ford to have routine maintenance completed and she was very happy to help me get in and out of the service lane inside an hour and a More

by christel.cline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
March 20, 2023

Honest friendly service. The team at Sutton has serviced our vehicles for years. And now with my new car I trust them to keep it going as well. More

by sueanderson15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
March 20, 2023

Excellent service delivered quickly. The Sutton team is friendly and professional. The work is well done. More

by gregglunceford@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2023

Eric was very helpful. Unfortunately I had to come back a second time for an additional faulty pqrt More

by teezzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
March 19, 2023

Was able to find 2 years service warranty on my car. Along with the auto butler. More

by donleycarolyn84@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
March 18, 2023

Brought my truck In because the check engine light was on. 2 days after picking up my truck the engine light is back on. Il More

by jh10057
Recommend Dealer
No
Employees Worked With
Eric Eric
Mar 23, 2023 -

Sutton Ford responded

We apologize for the inconvenience. Please bring it back in so we can see what triggered the light to come back on.

March 18, 2023

I was in and out in maybe 30 minutes. The people were very curtious and professional. More

by patriciadmonds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a woman. I don't remember
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