Swickard Honda

Disappointing experience After 12 years of using this dealership I find that loyal repeat customers are not valued. I have been fastidious about servicing my car regularly and After 12 years of using this dealership I find that loyal repeat customers are not valued. I have been fastidious about servicing my car regularly and with 200,000 miles she still runs great. I brought the carbon for AC repair. The service rep called me in about an hour with the diagnosis and didn’t even know my name. I authorized the repair at 12:30ish and was told it would be about 3 to 3.5 hours. At 4:30 I had not heard so called and was told my service rep was the person to talk to so was forwarded to her voice mail. I waited another half hour and called back and was once again forwarded to service rep vm. I decided to get a friend to drive me to the dealership so I could check in person. The service manager barely acknowledged me and wandered off to chat with another service rep. After about 6 minutes I interrupt them to see if my car is indeed completed Soni can let my ride go. It seems it is done they are trying to figure out the paperwork so I can pay & leave. It turns out my rep left at 2 and no one would have ever called me back that day. They finally figured out the paperwork and let me pay (I had an electronic receipt before I reached my car). I had to ask if the standard systems check had been done more scurrying and yes it has and they printed a copy. I arrived at my car and noticed it hadn’t been washed as promised. I responded to an inquiry about my experience which I shared. The General Manager contacted me immediately and said he would follow-up. I have not heard back from him nor his staff. I am getting my rear struts and an alignment tomorrow at my new service provider who knows my name and appreciates my business/$. I will not be buying my next car at this dealer. More

oil change. No waiting Got right in Love all the extra checks Breaks, battery, tire tread, lights, fluids. I personally love this dealership. Plus my car was No waiting Got right in Love all the extra checks Breaks, battery, tire tread, lights, fluids. I personally love this dealership. Plus my car was cleaner than when I dropped it off! More

Painless, BEST PLACE TO BUY A CAR FROM NEW OR USED. THE SALESMAN are very personable . I won't go anywhere else to buy a car BEST PLACE TO BUY A CAR FROM NEW OR USED. THE SALESMAN are very personable . I won't go anywhere else to buy a car More

Poor customer service, staff was rude and inconsiderate Staff showed little consideration of my time. I received a recall noticed, scheduled appointment and after dropping the car off, was told that they di Staff showed little consideration of my time. I received a recall noticed, scheduled appointment and after dropping the car off, was told that they didnt have the part and would take an extra day to get my car back. When I arrived, there were multiple people standing around not helping customers and it was clear that they were fighting amongst themselves. Had to call multiple time to get updates and staff seemed to be annoyed I wanted to know where my car was. There was a huge lack of communication with service reps. I will not bring my car back for service or ever recommend this dealership to anyone. I wouldn’t want to hassle the service department. They obviously had more important things to do. Extremely disappointed. More

Unexpectedly Pleasant! Been looking for a CR-V for a couple of months, went through Costco. The Costco site offered me 2 dealers, but the financing deal was better at Swick Been looking for a CR-V for a couple of months, went through Costco. The Costco site offered me 2 dealers, but the financing deal was better at Swickard. Shawn and Alex were a pleasure to work with. Swickard gave me a fair value on my trade in, almost exactly what I estimated from Kelly Bluebook. I expected a fight, so it was great not to have one. More

Above and beyond Went out of there way to help me find payments to work for my family’s budget! We will be back to buy our daughters first car in a couple of years ! Went out of there way to help me find payments to work for my family’s budget! We will be back to buy our daughters first car in a couple of years ! More

Excellent service...as usual I’ve been a customer here for 9 years and have only ever had excellent service for my 2003 Honda Pilot! I wholeheartedly trust the service team and am I’ve been a customer here for 9 years and have only ever had excellent service for my 2003 Honda Pilot! I wholeheartedly trust the service team and am grateful for the many ways they care for my vehicle and my family. More

Awesome momo and Dillon made or exsperience awesome buying o Dillon was a top notch sales man stayed late met all are needs explained every step of trading in our vehicle and leasing our 2019 civic Dillon went o Dillon was a top notch sales man stayed late met all are needs explained every step of trading in our vehicle and leasing our 2019 civic Dillon went out of his way to make sure we were comfortable and even got us drinks and took us on several test drives to help us find the car we wanted even after we left and found the car had front end problems Dillon jumped into action to help us get to the service department and get a appointment ASAP for the next available service date he even went as far as to get us key fob covers for our fobs you should consider your selves lucky to have him and momo on your staff these kind of employees are just no seen in the auto industry anymore except for the automotive problem our experience at your dealership was awesome and I would highly recommend Dillon for at the least a raise as well as momo thanks for the beautiful sporty little Honda Civic dave More

Michele Graves Nice no pressure fast and no pressure all staff nice and down to earth would recommend to friends and family will come back next time I need a car Nice no pressure fast and no pressure all staff nice and down to earth would recommend to friends and family will come back next time I need a car More

Tons of cars and deals No appointment and such a great service, Eugene was took care of my car to see mechanic and check all systems preparing for a road trip so I am not wo No appointment and such a great service, Eugene was took care of my car to see mechanic and check all systems preparing for a road trip so I am not worried now, thank you guys More