Swickard Honda

Makes you feel special Engine light illuminated. Thorough check. Resolved light issue and found another major concern. Took care of that problem in a day and gave me a $100 Engine light illuminated. Thorough check. Resolved light issue and found another major concern. Took care of that problem in a day and gave me a $100 coupon to help with payment. More

Almost great I went in for an airbag recall servce. Everyone was very friendly. I was in and out quickly with a complementary loaner car. The only negative was the I went in for an airbag recall servce. Everyone was very friendly. I was in and out quickly with a complementary loaner car. The only negative was they failed to wash the outside of the car, which they volunteered to do during the check in process. More

Oil Change Matt who helped was polite courteous and knowledgeable. The service was so fast I didn’t make it home before I got a call to come back and pick up the Matt who helped was polite courteous and knowledgeable. The service was so fast I didn’t make it home before I got a call to come back and pick up the car. Thank you More

Service Review from 8/21/19 Monica Bufton always provides professional and friendly service. She is very helpful and attentive to what needs to be done for servicing my vehicle; Monica Bufton always provides professional and friendly service. She is very helpful and attentive to what needs to be done for servicing my vehicle; explains items thoroughly. More

New happy owner Great customer service and they met my necessities. They worked with my price range that I had in mind and that was a big help for me. Great customer service and they met my necessities. They worked with my price range that I had in mind and that was a big help for me. More

Amazing Customer Experience I was so impressed with my experience at Swickard. I emailed in the day before about the certified Honda I was interested in and was replied to very q I was so impressed with my experience at Swickard. I emailed in the day before about the certified Honda I was interested in and was replied to very quickly when I had some questions. Shawn was helping me out and he was super friendly and helpful. He even came in on his day off when I wanted to come check the car out the next day and had it all ready for me when I arrived. He and Momo helped me with all the paperwork and got me in and out in a very timely manner! I drove my new (to me) car home that same night and was more than pleased with my purchase! Everyone at the dealership was so sweet and nobody was pushing me to make any decisions. Shawn even helped me with connecting my phone before I left and showed me some other features to be aware of. It was great. A+ teamwork and service here, I left a very happy customer. :) More

Excellent customer service and a good deal At Swickard, we found the best deal around coupled with fantastic customer service. Swickard understood our needs and were not pushy. We highly rec At Swickard, we found the best deal around coupled with fantastic customer service. Swickard understood our needs and were not pushy. We highly recommend buying a Honda there. More

Disappointing experience After 12 years of using this dealership I find that loyal repeat customers are not valued. I have been fastidious about servicing my car regularly and After 12 years of using this dealership I find that loyal repeat customers are not valued. I have been fastidious about servicing my car regularly and with 200,000 miles she still runs great. I brought the carbon for AC repair. The service rep called me in about an hour with the diagnosis and didn’t even know my name. I authorized the repair at 12:30ish and was told it would be about 3 to 3.5 hours. At 4:30 I had not heard so called and was told my service rep was the person to talk to so was forwarded to her voice mail. I waited another half hour and called back and was once again forwarded to service rep vm. I decided to get a friend to drive me to the dealership so I could check in person. The service manager barely acknowledged me and wandered off to chat with another service rep. After about 6 minutes I interrupt them to see if my car is indeed completed Soni can let my ride go. It seems it is done they are trying to figure out the paperwork so I can pay & leave. It turns out my rep left at 2 and no one would have ever called me back that day. They finally figured out the paperwork and let me pay (I had an electronic receipt before I reached my car). I had to ask if the standard systems check had been done more scurrying and yes it has and they printed a copy. I arrived at my car and noticed it hadn’t been washed as promised. I responded to an inquiry about my experience which I shared. The General Manager contacted me immediately and said he would follow-up. I have not heard back from him nor his staff. I am getting my rear struts and an alignment tomorrow at my new service provider who knows my name and appreciates my business/$. I will not be buying my next car at this dealer. More

oil change. No waiting Got right in Love all the extra checks Breaks, battery, tire tread, lights, fluids. I personally love this dealership. Plus my car was No waiting Got right in Love all the extra checks Breaks, battery, tire tread, lights, fluids. I personally love this dealership. Plus my car was cleaner than when I dropped it off! More

Fair and Friendly - Great to Work With! This was absolutely the best car buying experience we've ever had! Soriah and Alex were friendly, fair, and knowledgeable and made the entire promise This was absolutely the best car buying experience we've ever had! Soriah and Alex were friendly, fair, and knowledgeable and made the entire promise relatively painless. They are both highly recommended! More