
Tanner Motors
Brainerd, MN
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
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The quality of the work done to replace a defective part (under warranty) was great. They had the Jeep for about a week, which was really not an issue. My only minor complaint is that the representative k (under warranty) was great. They had the Jeep for about a week, which was really not an issue. My only minor complaint is that the representative kept overpromising on timelines. It would be much better if he’d been more circumspect about when the car would be ready. Three times he said it would “probably” be done on a certain day, and three times he was wrong. The repair takes how ever long it takes, and this is Avery minor issue. It’s just something I thought that management might want to know about in order to have staff manage expectations. I’m pretty easy going, so it didn’t rattle me, but I can see other people getting bent out of shape by getting incorrect info. Doing this potentially creates an issue where there doesn’t need to be one. I see this a lot, and it’s born from people. Really wanting to be helpful and not disappoint, so I know that his heart is in the right place. He was super friendly and responsive as well, so it was a good experience overall!. More
Trapper took care of me and immediately gave me a number for the tow, encouraged me to get it in that day and called and kept me up to date on the progress of my needed repairs. He also offered a loaner car for the tow, encouraged me to get it in that day and called and kept me up to date on the progress of my needed repairs. He also offered a loaner car so I wouldn’t have to wait around. Great service! More
Trapper was helpful by showing me how to use my center stack. So glad to feel like I am valued and not dumb. stack. So glad to feel like I am valued and not dumb. More
Elliot did a great job of diagnosing the problem and explaining the Jeep system to me. I trust Tanner's troubleshooting abilities. explaining the Jeep system to me. I trust Tanner's troubleshooting abilities. More
I've been bringing my vehicles here for service for nearly 20 years. The staff @ Tanner have always been great. nearly 20 years. The staff @ Tanner have always been great. More
Great customer service is rare these days, but Elliot knows how to bring it home! As a long time customer of Tanner Motors I’ve always received top notch service. knows how to bring it home! As a long time customer of Tanner Motors I’ve always received top notch service. More
Service was fine but didn’t call right number to let me know it was done and no car wash code was given know it was done and no car wash code was given More
Very friendly staff and easy to understand and work with. I will go back to have them service my RAM truck. I will go back to have them service my RAM truck. More
Great job- excellent service- love working with Elliot- he explains everything in detail. We will be back! he explains everything in detail. We will be back! More