Tasca Ford Midlothian

Nice work Been bringing the car in for service when needed and everything go well every time good job takeing care of our car wife like the service Been bringing the car in for service when needed and everything go well every time good job takeing care of our car wife like the service More

Great work Work was done earlier than expected gave call back right away service dept.was very nice I have bought many cars from bill kay .sales and service was Work was done earlier than expected gave call back right away service dept.was very nice I have bought many cars from bill kay .sales and service was always great More

Service PJ was helpful after experiencing problems with my car. Should hopefully finally be fixed. I have trusted Bill Kay to my cars for past 7 years. PJ was helpful after experiencing problems with my car. Should hopefully finally be fixed. I have trusted Bill Kay to my cars for past 7 years. More

Worst experience ever Service dept is terrible. Charged me $70 for THEIR screw up from when they screwed up my allignment. Very unprofessional! I'm sorry I bought a car her Service dept is terrible. Charged me $70 for THEIR screw up from when they screwed up my allignment. Very unprofessional! I'm sorry I bought a car here. More

New car purchase All of the staff was friendly, but the negotiation tactics used are made to confuse you by never actually discussing price and only payment options All of the staff was friendly, but the negotiation tactics used are made to confuse you by never actually discussing price and only payment options More

Rear latch wasn’t working It is working now A factory issue Let me know what was going on and the time it would take Finished before time that was quoted It is working now A factory issue Let me know what was going on and the time it would take Finished before time that was quoted More

Fast, professional work completion. Work was done promptly and professionally. Staff members at Bill Kay are friendly and courteous. The work on my vehicle was completed within the tim Work was done promptly and professionally. Staff members at Bill Kay are friendly and courteous. The work on my vehicle was completed within the time estimate given to me by the service writer. All good. More

Never Again I will never go back there again! I wouldn't send my waste enemy here! They take forever for nothing. I sent pretty much the whole day there wait for I will never go back there again! I wouldn't send my waste enemy here! They take forever for nothing. I sent pretty much the whole day there wait for paper to be done. They never kept their promise to repair the side mirrors control for the car too. Plus the car start sounding a little funny while driving after a week. So searching somewhere else for a car! More

Best service department ever!! I recently had an issue with the hood being jammed on my Ford Taurus. I couldn’t open it to save my life. I took it to the service department at Bill I recently had an issue with the hood being jammed on my Ford Taurus. I couldn’t open it to save my life. I took it to the service department at Bill Kay Ford on 4/11/19 and the service techs there were awesome. Special shout-out to journeyman Keith, as well as Christian, Daniel and Brad. Those guys literally spent the better part of an hour troubleshooting the issue. They figured out how to open the hood and found the underlying issue and fixed that as well. Those guys are a credit to that service dept. It should be noted though that in the many times I’ve visited Bill Kay’s service dept in Midlothian, I’ve never had a problem. They’ve always gone above and beyond. But today, those guys really helped me out and I appreciate it. Also, thanks to the friendly guys at the service and parts desk, who made sure I got helped ASAP. They’re always easy to deal with and very helpful. More

Airbag replaced Able to get airbag replaced the day after I called to ask if airbag was in stock. Thanks for being able to put my mind at ease and safer if my airbag Able to get airbag replaced the day after I called to ask if airbag was in stock. Thanks for being able to put my mind at ease and safer if my airbags are deployed. More