Taylor Chrysler Dodge Jeep Ram

What a team. Kevin sold my wife and I our first car and was so pleasant to work with we had to give him a call for our second. Even though Kevin was swamped he mad Kevin sold my wife and I our first car and was so pleasant to work with we had to give him a call for our second. Even though Kevin was swamped he made sure we got to see someone before we left and had recommendations for potential cars. Brian was fantastic! He was so responsive to my wife and daughter that we were able to strike a deal that night. The consistency of service across the board was beyond expectations. The Magnum is in the right drive way, and this family couldn't be more satisfied with thier purchase. Thanks guys. More

They always make time for us. I've dealt with Kevin for two years. He takes his time to answer all questions and let's me think things over so I'm comfortable before sliding a con I've dealt with Kevin for two years. He takes his time to answer all questions and let's me think things over so I'm comfortable before sliding a contract in front of me. The service department is exceptional. They do what they say they are going to do and they are on time. I've death with several service departments and these guys are polite and professional. Best in Kankakee county. More

Craig Courtney Craig was very courteous and pleasant to work with! I feel comfortable to always ask for him by name if ever having to ask questions or getting servi Craig was very courteous and pleasant to work with! I feel comfortable to always ask for him by name if ever having to ask questions or getting service or in sales!! Thank You Craig! Job well done! More

alberts ram truck we were looking for a 3/4 ton truck to pull our new camper. Taylors had a great selection and great prices. We love working with Ray, That's why it wa we were looking for a 3/4 ton truck to pull our new camper. Taylors had a great selection and great prices. We love working with Ray, That's why it was our 3rd vehicle purchased from Taylors! More

Great overall experience This is the 4th vehicle I have purchased from Taylor Chrysler over the past 20 years and have always gone back to the great customer service provided This is the 4th vehicle I have purchased from Taylor Chrysler over the past 20 years and have always gone back to the great customer service provided to me. Ray Marko is a great person to deal with and I consider him a friend, not just a salesman. Over the years, I have recommended many friends and family members to him and the Taylor Chrysler group, because I know that they will be well taken care of when they visit. More

4x4 owner Very easy sales experience.Haven'nt had service yet,hoping it is as good.Planning on a lift kit so there will be a chance to see the quality of servic Very easy sales experience.Haven'nt had service yet,hoping it is as good.Planning on a lift kit so there will be a chance to see the quality of service there. More

3rd vehicle purchased from John Crawford/ 2nd from TaylorRam I have faithfully followed Mr John Crawford since first purchasing a 2006 Chrysler 300 from his previous dealership, and then 2 more purchases includ I have faithfully followed Mr John Crawford since first purchasing a 2006 Chrysler 300 from his previous dealership, and then 2 more purchases including a 2009 Ram last year, and most recently a week ago purchasing my first new truck, a 2014 Ram. I highly recommend John, as he is knowledgeable and trustworthy that he will get you a price you will be happy with. Taylor Chrysler is one of the most clean and modern dealerships in the area, with a great service dept. I love my new truck and know it will be taken care of if any issues arise by the areas leader in Mopar service. If a Ram, Chrysler, Jeep is what your looking for, or a great used vehicle, check out "Big John" Crawford for your needs, and tell him I sent you. More

RAY MARKO SUPER GUY - HE IS VERY HONEST , GREAT LISTENER, OVERALL THE BEST NEW CAR PURCHASE EVER. WOULD RECOMMEND HIM TO FRIENDS AND FAMILY. WE'RE SO GLAD HE SUPER GUY - HE IS VERY HONEST , GREAT LISTENER, OVERALL THE BEST NEW CAR PURCHASE EVER. WOULD RECOMMEND HIM TO FRIENDS AND FAMILY. WE'RE SO GLAD HE WAS RECOMMENDED TO US. STEVE & LAURIE WEIDEMIER More

Great Experience!!! Ray Marko was a pleasure to work with!! I would recommend his service and this dealership to anyone!! He went out of his way to make sure everything w Ray Marko was a pleasure to work with!! I would recommend his service and this dealership to anyone!! He went out of his way to make sure everything was perfect!!! Thank you!!! More

Personal experience - Pros and cons In general our family's experience of buying a car at Taylor's was positive. Probably your best asset that day for this occasion was your sales perso In general our family's experience of buying a car at Taylor's was positive. Probably your best asset that day for this occasion was your sales person, John Crawford. John responded to our phone call efficiently and professionally. We traveled a bit from Indiana and he made sure that the vehicle we were interested in was available and ready to go on a test drive. Although, John was not able to initially go on this drive with us, he provided a polite young man, Travis, to accompany us. Although Travis was not able to answer some of our questions/concerns, he was helpful and polite. Truly, the overall experience turned out as positive as it did, mostly because of John. If you are interested in constructive feedback, here are some suggestions: 1. The length of time that we waited from the time our appt. was established (1:15 p.m.) to the time that we began the process of financing was about 3 hrs. John was busy and we understand that, but it was lenghty. The whole process ended at about 6:00 p.m. 2. We had filled out our information for financing on the site prior to coming in, however, this did not aid at all in the ability to move a little faster, or it seemed as a waste of time and information over the internet as indicated by the sales person. 3. When we engaged in the financial dialogue, it seemed like 'pulling teeth' just to get a concrete answer as to what our interest rate would end up being. Normally, people should not purchase/ or sign on a dotted line for something they are not completely informed, and affirmed on writing. This creates a sense of distrust and a bit of anxiety to the buyer. Some buyers actually have done their homework. It was John's ability to maintain a calm and pleasant atmosphere that simply made us stay. We almost walked out after four hours due to this lack of communication between the financial office, sales person and the buyer. 4. Mr. Stephen, the closing officer of the loan, was obvioiusly a man that knows what he is doing, but still a stranger to us. He seemed preturbed at our questions and our inquiring to see things printed first before we agreed. He made it seem as if people are awkard because they have never had car payments in their lives, or would want to ask many questions, and it felt very tense in that office. After all, $9,000 is a lot of money, at least to us. In the end, he was cordial. However, John was extremely helpful following up the next morning with a message and a text regarding some issues that remained a concern. (such as the second set of keys, and a new starter that was agreed to be fixed on the vehicle) . I would refer a friend to Taylor's if they can arrange to see John. Sincerely, The Petersons More