Taylor Ford - Service Center

Sales staff was great to work with. Service was abysmal. Dropped off my vehicle for service, had to call over and over again to get updates on the status. Chris was assigned to the Service was abysmal. Dropped off my vehicle for service, had to call over and over again to get updates on the status. Chris was assigned to the car, not a single phone call or text back. Left multiple voicemails and messages with the admin. Had to keep calling until I finally got an update that I can pick up the vehicle, very unprofessional. Will not go there again for service. More

I had the greatest service advisor anyone could ever have, Dick Miler, sadly he passed away in late November, I’ve called around but it seems ni advisor will be as great as Dick was. have, Dick Miler, sadly he passed away in late November, I’ve called around but it seems ni advisor will be as great as Dick was. More

When my car wasn’t fixed properly and I was unhappy after waiting 11 weeks and refused to take it until they fixed it properly, they were rude. I won’t be taking my vehicle there again for Collision or Ser waiting 11 weeks and refused to take it until they fixed it properly, they were rude. I won’t be taking my vehicle there again for Collision or Service. More

Will never do Business with this dealer again,called twice to schedule service left my name and number and nobody ever called. The vehicle was even bought from them,never again twice to schedule service left my name and number and nobody ever called. The vehicle was even bought from them,never again More

Horrible customer service coming from the service department. Especially from their manager Todd. This dealership is unorganized, disrespectful and lacking proper customer service. Any other Ford dea department. Especially from their manager Todd. This dealership is unorganized, disrespectful and lacking proper customer service. Any other Ford dealership would be better than this one if you need work done on your car! More

Chris G. and rest of Taylor Ford Service team were all awesome all-stars. The process from start-to-finish was smooth and timely like clockwork with high-qual and rest of Taylor Ford Service team were all awesome all-stars. The process from start-to-finish was smooth and timely like clockwork with high-quality interactions along the way. I was able to schedule my appointment online for The Works services bundle starting at 11:30 am, enabling me to walk to a nearby restaurant and enjoy lunch. I paid for the services using my FordPass Rewards Visa using my rewards points balance. When I saw my Ford Escape to drive home, it had that showroom-ready shine which reflects the care of the Taylor Ford service team. I would give this all-star team all the stars imaged by the James Webb Space Telescope plus the stars in Vincent van Gough’s masterpiece “The Starry Night.” More

Would not recommend this dealership to anyone. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. There is a lot more to this then I can write. I will never be back to this dealership. I will take my business elsewhere. They are very unprofessional. More

I went to Dan Kontour because my parents bought several vehicles from him. He knows to just cut to the chase. The whole process was quick and painless. vehicles from him. He knows to just cut to the chase. The whole process was quick and painless. More

I had problems with my used 2020 Ford escape already not even a month old. even a month old. More

on 7/7/22 , my son took our Escape in to have it serviced. He waited 6 hours. The wait was not the problem. The car needed Brakes and rotors no one called me or told him. They allowed him to leave w serviced. He waited 6 hours. The wait was not the problem. The car needed Brakes and rotors no one called me or told him. They allowed him to leave without addressing the brakes HOW DANGEROUS !!! I bought the car back on 7/8/22 and it was excuse after excuse as to why we were not informed. It was said it is written on the report. Yes it was written on the report but what about asking , your brakes are bad do you want that fixed, for your safety ? Then I was told you must make an appointment to have brakes repaired. How was I to know this ? Very poor customer service, and no accountability. Yes we did receive a refund of 70.35 because he waited 6 hours, but I did not want anything for free, I wanted my brakes fixed, to ensure safety ! . More