Taylor Ford - Service Center

This place doesn’t even deserve the 1 star I was required to select. I went in for an oil change that turned into a 10 day headache. The original appointment was scheduled for (Monday) at 8:30a.m. I arrived to select. I went in for an oil change that turned into a 10 day headache. The original appointment was scheduled for (Monday) at 8:30a.m. I arrived at 8:15a.m. and left at 11:50a.m. They broke a stud off one of the wheels trying to remove the tire lock. Their way of resolving this was to take the remaining locks off my other tires and advise me to go back to the dealership I purchased my truck from to tell them they over torqued the lug nuts... Of course that dealership could fix everything but I would obviously have to pay for it. I returned to Taylor Ford (Wednesday) and made them install a new set of tire locks on three wheels. They asked me to come back in the morning and the “master mechanic” will fix the broken stud and install the 4th lock. I arrived (Thursday) at 8a.m. and was avoided by the entire staff until John was obligated to tell me I couldn’t be seen for about 3 hours but they could shuttle me home if I didn’t want to wait. I decided to leave and he was supposed to call me with a specific time/day to return. Of course I didn’t hear from him and they were closed the entire weekend so I went back Monday morning. After waiting on “a special request” from the servicing manager they gave me a loaner and estimated my truck would be ready by closing (6pm). I received a call from John at 3:30pm stating they did not have the part in stock and the turnaround is 2-3 days. Since the loaner couldn’t be driven over 550 miles, I had to go back to the dealership the next morning to get another vehicle with less miles. Thursday afternoon I called to check on the status and was told my truck was done and “had been waiting” for me to pick it up. I arrived and went to the cashier’s window where I was hit with a balance of $65 that I refused to pay. Once that was resolved I read the receipt that had a breakdown of services that were completely untrue. It didn’t even say they replaced the main part that was broken. When my truck pulled into the garage I immediately noticed they put a standard lug nut on the tire and the missing lock was still inside the vehicle (where they placed it). I had to point out the issue and they brought a mechanic out the back with a drill. He put the lock on and I finally left. I will never return to this place and I wouldn’t advise anyone to go. More

Sales staff was great to work with. Service was abysmal. Dropped off my vehicle for service, had to call over and over again to get updates on the status. Chris was assigned to the Service was abysmal. Dropped off my vehicle for service, had to call over and over again to get updates on the status. Chris was assigned to the car, not a single phone call or text back. Left multiple voicemails and messages with the admin. Had to keep calling until I finally got an update that I can pick up the vehicle, very unprofessional. Will not go there again for service. More

I had the greatest service advisor anyone could ever have, Dick Miler, sadly he passed away in late November, I’ve called around but it seems ni advisor will be as great as Dick was. have, Dick Miler, sadly he passed away in late November, I’ve called around but it seems ni advisor will be as great as Dick was. More

When my car wasn’t fixed properly and I was unhappy after waiting 11 weeks and refused to take it until they fixed it properly, they were rude. I won’t be taking my vehicle there again for Collision or Ser waiting 11 weeks and refused to take it until they fixed it properly, they were rude. I won’t be taking my vehicle there again for Collision or Service. More

Will never do Business with this dealer again,called twice to schedule service left my name and number and nobody ever called. The vehicle was even bought from them,never again twice to schedule service left my name and number and nobody ever called. The vehicle was even bought from them,never again More

Horrible customer service coming from the service department. Especially from their manager Todd. This dealership is unorganized, disrespectful and lacking proper customer service. Any other Ford dea department. Especially from their manager Todd. This dealership is unorganized, disrespectful and lacking proper customer service. Any other Ford dealership would be better than this one if you need work done on your car! More

Chris G. and rest of Taylor Ford Service team were all awesome all-stars. The process from start-to-finish was smooth and timely like clockwork with high-qual and rest of Taylor Ford Service team were all awesome all-stars. The process from start-to-finish was smooth and timely like clockwork with high-quality interactions along the way. I was able to schedule my appointment online for The Works services bundle starting at 11:30 am, enabling me to walk to a nearby restaurant and enjoy lunch. I paid for the services using my FordPass Rewards Visa using my rewards points balance. When I saw my Ford Escape to drive home, it had that showroom-ready shine which reflects the care of the Taylor Ford service team. I would give this all-star team all the stars imaged by the James Webb Space Telescope plus the stars in Vincent van Gough’s masterpiece “The Starry Night.” More

Would not recommend this dealership to anyone. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. I leased a 2022 Escape in June and the car is making a noise. I have it in service twice and still isn't fixed. All I got where excuses from service. There is a lot more to this then I can write. I will never be back to this dealership. I will take my business elsewhere. They are very unprofessional. More

I went to Dan Kontour because my parents bought several vehicles from him. He knows to just cut to the chase. The whole process was quick and painless. vehicles from him. He knows to just cut to the chase. The whole process was quick and painless. More

I had problems with my used 2020 Ford escape already not even a month old. even a month old. More