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This rating includes all service center reviews, with more weight given to recent reviews.
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56 Reviews of Taylor Ford - Service Center
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January 06, 2022
Brand new truck in for service had it 5 days started having trouble with it had to wait a week for apt. Service dept has had my truck 3 days with no updates having trouble with it had to wait a week for apt. Service dept has had my truck 3 days with no updates More
by TMTOMASIK
Verified CustomerEmployees Worked With
Helpful December 03, 2021
As one would expect, the purchasing process for my vehicle was quite smooth. I have no complaints about Bryan, who was very helpful and even answered an after-hours text from me. Unfortunately, I star vehicle was quite smooth. I have no complaints about Bryan, who was very helpful and even answered an after-hours text from me. Unfortunately, I started having issues with the radio/speakers within TWO DAYS of my purchase, and within a week, the radio completely quite working. After waiting two weeks for my first appointment, then another week for the part to be ordered, then another two weeks to schedule a second appointment, the Taylor Ford dealership has had my car for FOUR full days, and my radio is STILL NOT FIXED! (And for the record...I can't use my phone hand's-free, since I can't hear anything...which is perhaps more slightly more important.) The service rep has been really bad about keeping me updated on the (lack of) progress. I've had my car for less than two months and feel it's safe to say that I will find another dealership to work with in the future. More
by lmstimpson
Employees Worked With
September 20, 2021
They are sure to keep you informed as well as making sure you understand all the information that is given to you. you understand all the information that is given to you. More
by bnova1074
Employees Worked With
September 17, 2021
Taylor Ford is the best dealership! Love the staff and the atmosphere! Wouldn’t dare go anywhere else. the atmosphere! Wouldn’t dare go anywhere else. More
by Thelittleone
Employees Worked With
Other Employees :
Charlene is the bees knees!
September 13, 2021
Very poor on service. Make an appointment, get there then turned away because nobody to look at the car. Made another appointment for the following week being promised that it would be taken care of, we then turned away because nobody to look at the car. Made another appointment for the following week being promised that it would be taken care of, went in and waited 5.5 hours without any update. Good thing for Ford Pass. Pinged the car and it was still sitting in the lot. After I asked for update, the car was brought in. 15 minutes later, service advisor mentioned part that was bad, disheveled part in stocks and I was hastily lead to the cat, still with an engine light on. Asked when I should come back and it was pretty much, doncall us, we'll call you. I won't have to worry about calling them, they're done. Went to another dealership and received the respect and service that I deserve. It amazing, purchase a car, paid cash and get pushed off to the side. More
by Fooled Twice
Employees Worked With
Dick Miller
August 19, 2021
Chris has been my service advisor for 15 years. Always helpful, up front with car issues and recommendations. Knowledgeable and willing to share his knowledge helpful, up front with car issues and recommendations. Knowledgeable and willing to share his knowledge More
by JRose
March 16, 2021
Always friendly service and there to answer any question to make your time there less stressful. Thank you for time and knowledge. Will be back to make your time there less stressful. Thank you for time and knowledge. Will be back More
by HAMSTEREYES
February 10, 2021
Britney stayed in contact with me throughout the process of my F150 being repaired. She is an asset to the Taylor Ford service department. Thank you so much for your kindness throughout, your communication, of my F150 being repaired. She is an asset to the Taylor Ford service department. Thank you so much for your kindness throughout, your communication, & just making it happen! More
by bradmyles
Employees Worked With
Other Employees :
I forget the lady in charge of the rental cars, but she is also an excellent worker & joy to work with. Thank you for all you do!
February 09, 2021
Sales and service are awesome to work with! Everyone at the dealership was so friendly and helpful! Brandon was an amazing sales associate and really listened to what I wanted and even found me the exact c the dealership was so friendly and helpful! Brandon was an amazing sales associate and really listened to what I wanted and even found me the exact car in the color I was looking for and had it sent over from another dealer for me! I highly recommend Taylor Ford! More
by ALSTEFFK
