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Team Chevrolet Buick GMC of Salisbury
Salisbury, NC
264 Reviews
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264 Reviews of Team Chevrolet Buick GMC of Salisbury
October 05, 2020
Went in because they had a 2020 Silverado rst demo with 7k miles on it listed online for $39,999. I wanted to trade in my 2018 Chevy malibu premier with 39,400 miles. They wanted to give me $9,000 for it a 7k miles on it listed online for $39,999. I wanted to trade in my 2018 Chevy malibu premier with 39,400 miles. They wanted to give me $9,000 for it and told me if I wanted the $16,000 appraisal, I would “ lose” the sale price and go back to the listed price of $51,000. They were trying to make their money back because the truck had so bit of rebates being a demo. Don’t trust them, have family that runs dealerships so I know when they are trying to sneak stuff by me. Don’t go to this dealership not trust the sales team. Also I asked for a copy of the offer sheet or to take a picture of it and was denied. Not good business More
by Zm0ney8
Employees Worked With
Manny Ceron, Nick Tait
Helpful August 16, 2020
Disapointed Salesman Bobby did a nice job keeping in touch with me and letting me know when the truck I was looking for arrived on the lot. Price shown on the in Salesman Bobby did a nice job keeping in touch with me and letting me know when the truck I was looking for arrived on the lot. Price shown on the internet was agreeable so I made a visit. It all went south from there. Sales man and sales manager immediately started asking questions like what is your current payment, how much equity do you have in your trade, How much o you want your monthly payment to be etc. I suggested that the order in which I would like to proceed included, test driving new vehicle, hearing what they would offer me for my trade, what the residual value of the new truck would be at the end of the lease term and what the interest rate was on the lease. None of these ques6tions were ever answered. Instead they started asking the same series of questions again. Along the way they asked for the payoff on my trade. When I gave it to them they then advised that the 10 day payoff was insufficient and that they needed the 20 day payoff (I've been trading vehicles every 2 years for the past 30 years and never heard of this) when I asked for an explanation I got some song and dance that made no sense. However since Bobby told me that he had previously worked at a Toyota Dealership, and since my trade was financed by Toyota, I assumed that he knew what he was talking about. Bobby then pulls up the Toyota finance website and asks me to enter my log in information so he can ascertain the 20 day payoff. As soon as I do this I see front and center what my current monthly payment is. After searching around a bit, Bobby says, " it looks like it isn't here, and I guess we can proceed without.it". At that point the distrust factor jumped to 100%. When the sales manager started again on his series of questions I announced I was leaving. The stores general manager followed me into the parking lot and told me that THEY DID NOT NEED MY BUSINESS. I will never stop in this dealership again, and have decided that my initial instinct not to buy a GM product was in fact the correct one (HAVE HAD OTHER BAD EXPEREINCES WITH GM DEALERS OVER THE YEARS). Still looking for a truck, but will now only consider Toyotas or Hondas. All the dealer had to do was answer my questions and he would have had a sale as I was ready to buy, and had in fact told them that. Sometimes people cant get our of their own way I guess? More
by red
Employees Worked With
Bobby, Cole
August 06, 2020
dealer changed price at the table and then sold out from underneath me. Very large waste of time. Be careful before you drive across town to get worked over. underneath me. Very large waste of time. Be careful before you drive across town to get worked over. More
by dlay99
Employees Worked With
Matt Raymond, Manny Ceron
July 20, 2020
Just can not do their job Service car 3 services so far and still can not even check the air in the tires.What else have they missed.Want to do brakes and tires on it but can not do a ser 3 services so far and still can not even check the air in the tires.What else have they missed.Want to do brakes and tires on it but can not do a service right Not happening! Bought a service contract when i bought the car and starting to regret it.After 3 services and the tech still don.t do his job why would i let them do anything else.Spoke with the service advisor the second time about it and was told it would be taken care of.It wasn't.Tires had leaked air since i bought it and was told by sales it would be taken care of.So far i have paid them 47 dollars for a valve stem that they said was bad but it wasn't had to take the same tire back in less then 5 days Dealing with a dealership is not great in service dept. More
by dwilliams382
Employees Worked With
Melaine Roman
July 14, 2020
Inquiring about Refinancing Vehicle On July 13, I had the opportunity to visit Team Chevrolet, I had called and left messages for the finance department to call. I'm sure they were busy, On July 13, I had the opportunity to visit Team Chevrolet, I had called and left messages for the finance department to call. I'm sure they were busy, So I took it upon myself to visit. I was wanting to refinance a vehicle that I bought about 2 years ago. When I reached the dealership, it was what I expected, they were all busy helping other customers. The nice receptionist asked me to wait and to see if she could find someone to assist me. Then, here comes the General Manager, Glenn Allen, I was surprised that he took time out to come and tend to my questions and concerns.. He was very thorough and sensitive to my situation. I thanked him, and as I left I felt that he treated me as I was a very important customer. His professionalism and customer service ethics speaks volumes to Team Chevrolet in Salisbury. I wasn't able to get what I needed at that time, but I left with something more valuable, A renewed confidence in my home town; that we still have good people here , and good businesses that care about their customers and community, no matter what ethnicity they are. You have a great Team there! Chris in Service, and Tangy, one of my favorites, are a direct reflection of Good management. Thanks Glenn, Keep up the good work! More
by aperry
Employees Worked With
Glenn Allen General Manager
July 04, 2020
needed trade in value. needed trade in value to buy car online after 2 hours left dealer no trade in value .because i whould not buy car that day.? needed trade in value to buy car online after 2 hours left dealer no trade in value .because i whould not buy car that day.? More
by dwwawrz
Employees Worked With
do not know name
June 25, 2020
Great customer service - great team! I purchased a car from Team Chevy. What an amazing team. From start to finish, their customer service has been top-notch. They kept me informed every I purchased a car from Team Chevy. What an amazing team. From start to finish, their customer service has been top-notch. They kept me informed every step of the way. They worked hard to get me financed and get me into the car of my dreams. Walt and Thomas are amazing!! I would recommend this team to anyone looking for a "new" car. It was definitely worth the 3-hour round trip drive. More
by kalynndier
Employees Worked With
Thomas Dunlap
May 24, 2020
Went to buy a truck a the salesman was rude and unfriendly. The sales manager acted like a kid stomping across sales floor when I called them out for adding hidden fees and he told me I could leave unfriendly. The sales manager acted like a kid stomping across sales floor when I called them out for adding hidden fees and he told me I could leave and go buy from another dealership . VERY unprofessional! So watch out !! More
by WB
Employees Worked With
Walt
May 03, 2020
Do not purchase a vehicle here they lie about pricing. Bait and switch constantly they even messed up a recent service repair causing our vehicle to become undrivable and the service manager took no accou Bait and switch constantly they even messed up a recent service repair causing our vehicle to become undrivable and the service manager took no accountability for the issue what so ever. Will be reaching out to corporate and hiring a lawyer because they messed my car up and did some shady repairs on it when i called them out on it. Trying to CYA wont work. So anyone reading up on whether or ot they should go here to buy a car just dont do it. Dont walk RUN! AWAY from this dealership More
by Jaswil22
Employees Worked With
Chris McDonagh
March 16, 2020
Outstanding Service Steve went out of his way to find exactly the truck package I was looking for and made sure I was completely satisfied with it before I drove it away Steve went out of his way to find exactly the truck package I was looking for and made sure I was completely satisfied with it before I drove it away . More
by New Truck Owner
Employees Worked With
Stephen Bass
