Team Dodge Ram of Myrtle Beach

Danny Fram (the TEAM dealership senior sales consultant) was very knowledgeable on the facts and features of the new Dodge Durango and new RAM Laramie that we have recently purchased. His consultant skills was very knowledgeable on the facts and features of the new Dodge Durango and new RAM Laramie that we have recently purchased. His consultant skills were greatly appreciated. We are also extremely please with the TEAM Service Department and especially our senior service advisor Geremy Reichert. His service recommendations were greatly appreciated. Overall, we are very pleased with TEAM Dodge RAM Fiat and highly recommend purchasing a vehicle and having the vehicle serviced at this excellent dealership. 5 Star Rating! More

They were very fast and very professional work. They answered all my questions. Done a good job. They answered all my questions. Done a good job. More

Excellent work and excellent customer service. Good price’s. I will gladly return for service. Good price’s. I will gladly return for service. More

Took in to get a key programmed and through their inspection I was told my seals were leaking. They contacted my warranty company and made all the arrangements to have the work done. Great job. inspection I was told my seals were leaking. They contacted my warranty company and made all the arrangements to have the work done. Great job. More

The service department are consummate professionals. My synthetic oil change experience was great. I will definitely be back. My synthetic oil change experience was great. I will definitely be back. More

BUYER BEWARE! ! Team Myrtle Beach AKA Addy's Harbor Dodge, LLC. #1 I ordered 2 OEM speakers for my 2009 Chrysler 300 on Saturday, 4March2023. The receipt stated “ ! Team Myrtle Beach AKA Addy's Harbor Dodge, LLC. #1 I ordered 2 OEM speakers for my 2009 Chrysler 300 on Saturday, 4March2023. The receipt stated “Please allow 2-4 working days for shipment of your order. Most orders will be shipped from our stock within 24 hours, though some special-order items may take up to 14 days. I did not receive the speakers until 1 April 2023, 28 days after I ordered them. #2 When I opened the shipping box, one of the inner boxes was open and a speaker was rolling around unprotected in the shipping box (see picture of inner box that shows it was taped shut at one time, but the tape had fractured). #3 The speaker that was sent and rolling around in the shipping box appeared to be used (see pictures of shipped speaker). There were marks where the screw secures it to the dashboard. The receipt also indicates that an RMA was sent to me, dated 22 Mar 2023, which further confirms my suspicions of a used part. #4 The speaker that was rolling around in the shipping box is NOT an OEM speaker. I ordered OEM parts. I did not bother to open the 2nd box as it appeared to be the same as the first box. I sent a picture of the OEM speaker that was in my car. #5 I contacted Team Myrtle Beach on 4 April 2023 at 0845 MDT and spoke to Teresa. When I explained the situation to her, she stated they would never send a used part and the inner box could have never opened. Her attitude was very accusatory and unprofessional – almost like she was calling me a liar. I said I wanted to return these speakers and get my money back. She said there would be a 20% restocking fee. I asked her to send me a shipping label, and she said it was up to me to ship them back at my cost. I asked what address to ship them to, and she said it was on top of my receipt. I requested a full reimbursement of my money plus shipping because I was sent a used part and they were not OEM. I was charged $75.50 and my shipping costs plus return receipt are $22.58 for a total of $98.08. I received a reimbursement of $55.12. I filed a BBB complaint in May2023, and they did not respond. Note - I had to file this under service because there was no parts option. More

I have all of my oil changes done here. I have always received excellent results. I have always received excellent results. More

They explained everything to us and sent emails to keep us informed about what was needed for the vehicle us informed about what was needed for the vehicle More

The service staff were very attentive to our needs. They helped the experience of car maintenance to be quick and friendly. They helped the experience of car maintenance to be quick and friendly. More

Team Dodge service department has been amazing with my vehicle. Repairs, communication was great, and Jeremy has been very helpful. vehicle. Repairs, communication was great, and Jeremy has been very helpful. More