Team Kia of El Cajon

Best car dealership experience I am new to Kia and was hesitant to leave my previous dealership, Honda. I was unsure how I would be treated at KIA. I was referred to the salesman, I am new to Kia and was hesitant to leave my previous dealership, Honda. I was unsure how I would be treated at KIA. I was referred to the salesman, Greg Abbott. I would highly recommend him! I don't have enough nice things to say about him. He was patient, understanding, he answered my countless questions, he explained things to me in a way I could understand and he tirelessly worked with us (over the course of 3 days) in helping me find the right car that fit my needs, not his agenda! He wasn't pushy, or demanding. He was honest, and talked to me as he would his own child. Greg Abbott was not the only one that exemplified exceptional service, a few others that made my purchase possible was the entire finance department, especially Mike. Mike spent 2 days on the phone calling every bank in San Diego to try and find me the best financing for my car. He ensured all the paperwork was exact and that my car payment was one that I could afford. I have to admit the entire car purchasing process is a huge ordeal and is stressful! I practically lived at the KIA dealership in El Cajon for 2 days! They paid for my dinner while I was there and was constantly keeping me posted on my car process. Because of the dedication that KIA has for their customers and for people like Mike and Greg I walked away with a car that I love and can afford. Thank you for what you do on a daily basis. By the way I just purchased a 2012 Kia Forte ex. I couldn't be happier with the care and service I have received at KIA in El Cajon. More

Taken advantage of with a hidden cost Worst experience from a car dealer. I came in with pricing from my credit union. To make a long story short, the cost of the car was more than the i Worst experience from a car dealer. I came in with pricing from my credit union. To make a long story short, the cost of the car was more than the internet listed price. They tacked on a $495 cost for a sealant that they said couldn't be removed. The sealant was basically a sticker along the edge of the door and under the door handle. They also said this was a required cost of the dealership and their was nothing they could do to take off the cost. So why not include it in the sticker? Why the hidden cost? I felt taken advantage of. I will never do business with this dealership again. No referrals either. BE CAUTIOUS WHEN DEALING WITH THEM. Walk away if you have to... I should of but I didn't know any better. Now you know... And knowing is half the battle. : ) More

Best experience ever I got my new 2013 optima here and I sent my roommate to buy a used car here as well. They treated me right and helped me even though my credit is a l I got my new 2013 optima here and I sent my roommate to buy a used car here as well. They treated me right and helped me even though my credit is a little shaky. Thanks team! More

Sold me a lemon I purchased a 2010 VW Routan. Within 1 day the floor carpeting was folding over itself. I brought it in 3 times and it still hasn't been repaired prop I purchased a 2010 VW Routan. Within 1 day the floor carpeting was folding over itself. I brought it in 3 times and it still hasn't been repaired properly. There was a knocking noise in the sliding door that they didn't repair. I took it into a local body shop and found out that the back end was completely rebuilt. It was never reported to Carfax. I am now left with a lemon. I asked the dealership if it was just something that could have been overlooked. The reply was, "The rear end was put together extremely poorly. Anyone could see the weld points were done improperly." This station lies about accident history and will not repair anything. Do not shop here if you care about your wallet. More

Nick greeted me on the showroom floor as I had an appointment with him from a internet inquiry. I kind of knew what i wanted but his knowledge of the different trim levels sure helped me firm up my s appointment with him from a internet inquiry. I kind of knew what i wanted but his knowledge of the different trim levels sure helped me firm up my selection. It sure pays off dealing with someone that has been in the business as long as Nick has. They call him "The Kia Guy" and it sure showed. I will tell everyone about Nick and Team kia of El Cajon. More

Two huge problems happened with my purchase... First of all, the deal that was ironed out was not the deal typed up in the contract, and when brought up to the finance guy, they told me to take what was wr all, the deal that was ironed out was not the deal typed up in the contract, and when brought up to the finance guy, they told me to take what was written or they would hike up my interest rate. Second, they added a third party warranty to my contract which cost 2,500. Throughout the whole transaction, they told me the car had a warranty included. Huge difference between included and we're going to secretly charge 2,500 and hope you don't find out. It's been three months since I bought my car and I'm still waiting for them to refund me those $2,500 and when I call, the person in charge of the refund is busy, away, or incapable or returning messages left for him/her. More

Working with David Gunn has been a dream. As a single parent and the head of my household time and money are critical to me. I worked with David to secure the purchase of a brand new Kia Forte. David wor parent and the head of my household time and money are critical to me. I worked with David to secure the purchase of a brand new Kia Forte. David worked hard to secure excellent financing and despite a recent bankruptcy the financing was great! David worked with me to get me exactly what I wanted and had all of the paperwork done before we drove down to pick up the car. David understands customer service. He is an excellent communicator, advocate for his clients, and is now our #1 go-to guy for car purchases. David- thank you for your efforts to make this experience flawless! Kristin Davis More

Im looking for a 1998 to 2002 Camaro or Firebird. I found Team Kia had a 2002 Firebird for sale, but no pictures on-line. I called and spoke with Frank and he answered my questions & emailed me photos. The c Team Kia had a 2002 Firebird for sale, but no pictures on-line. I called and spoke with Frank and he answered my questions & emailed me photos. The car looked great in the pictures & Frank said it was in pristine condition. I drove from Temecula to look at the car. What a xxx! The car had been in an accident, the hood & fender didnt line up, the front fender had a crack in it & the paint all over the car had severe issues. To top it off, the cars was priced $1000 OVER high blue book! It was a waste of my time to drive down and look at it. More

Gilber the salesman was very knowledgeable about the vehicle we were interested in. There was no pressure on us but he was available to talk and take us for a test drive. The sales manager took care of vehicle we were interested in. There was no pressure on us but he was available to talk and take us for a test drive. The sales manager took care of our paperwork and what payment options were available to us. Craig the finance manager took the time to explain all the options we had available to us and what the costs were. He even made a suggestion to save us money on our financing. This was by far the shortest and best car purchasing experience we have ever had! More

I usually let my husband deal with car purchases, because I truly despise dealing with car salesmen...the pressure, the games, the hours being toyed with. My time at Team Kia was like no other car buying ex I truly despise dealing with car salesmen...the pressure, the games, the hours being toyed with. My time at Team Kia was like no other car buying experience. My husband worked with David Gunn via the internet, then we stopped in, test drove the Kia Soul and were in and out in less than two hours. David was so warm and easy going...not a hint of pushy car salesman. I absolutely love my new car and would highly recommend buying with Team Kia of El Cajon and especially David Gunn. More