Team Kia of El Cajon

Sales: The team was extremely forceful and even bringing multiple salesmen to pressure me to purchase the vehicle they had chosen was the "best" for me. I asked for a specific vehicle with a specific packag multiple salesmen to pressure me to purchase the vehicle they had chosen was the "best" for me. I asked for a specific vehicle with a specific package and once all was said and done, the vehicle I received did not have the package I wanted. My household has purchased 4 vehicles from this dealership and the service on the sales side has gone down the toilet! I would recommend going to Kearny Mesa or Chula Vista for your Kia needs. Service Department: The worst vehicle service I have ever received in terms of customer service. 1) When my vehicle was recalled due to a part, I was contacted through mail because my vehicle VIN fit the model for recall. I called the service department to verify my vehicle fell under the recall and they confirmed it did; to which they then scheduled me an appointment to bring my vehicle in for the recall. I took my vehicle in for the recall only to be told that the appointment was to verify that my vehicle actually fell under the recall!!! This could have, and was confirmed, through the use of my VIN. Yet, they wasted my time. I was told that the part needed to be ordered and I would be contacted when the recall part was in stock with an estimate of 1 week wait. 3 weeks passed and I was not contacted. I had to call them to check up on what happened to the part to which they responded that they forgot to contact me when the piece had arrived about 2 weeks ago! This is just one of many horrible customer service issues I have had with them. From failure of communication from their behalf to incompetence of service related actions on my vehicle. More

THE WORST- inconsiderate, rude, ignorant sales force. They use delay and horrible car sales tricks to break you down. "we use to add 10k , now we only add 5k" to MSRP. they dont reply to calls or tex They use delay and horrible car sales tricks to break you down. "we use to add 10k , now we only add 5k" to MSRP. they dont reply to calls or texts, speak down to you, and provide horrible service. They have poor knowledge of what they sell. a couple next to me stood us and shouted - youve wasted 3 hrs of my life! I felt the same way. DO NOT SUPPORT this dealer please. More

Drove 35 miles to buy a car, and they would not sell it at that price, complete bait and switch at that price, complete bait and switch More

My wife brought our car in for a recall repair and during the repair a coincidence they called it but my fuel line got broken and they laughed at my face and had a quote for me. Now let me say my car has nev the repair a coincidence they called it but my fuel line got broken and they laughed at my face and had a quote for me. Now let me say my car has never been to this dealership and I know for a fact my fuel line was not broken but this dealership has to the most dishonest and terrible customer service. The recall involved taking the back seat out and fuel pump assembly is right there very close to the area they were working on because they showed it to me but still declining breaking it and also whats crazy is when my Wife brought the car to tell the dealership it's leaking fuel they decline and let her drive off with it but when I took the car they want me to towe the car or sign some relase forms like wow. No where on my recall form that they gave me say anything about fuel leaking Because I'm pretty sure they would have smelt it or seen it since they are working again. This has been the most horrible experience 😪 ever from this dealership. I do work on cars myself and never had a problem with my car until I took it to kia dealership el cajon service center and I wish I never had. I will also be contacting Kia of America BBB and so forth until I get my car problem resolved. More

Awful service department. Took 3 months to replace an engine under warranty. Little to no communication with service advisor during and no help with a replacement vehicle. Als Took 3 months to replace an engine under warranty. Little to no communication with service advisor during and no help with a replacement vehicle. Also didn't fix a clutch issue they knew was a problem when I first brought it in. Also damaged my vehicle while in the service department. I was also overcharged. My 2018 Kia Soul lasted for about a week until the check engine light came on. Took it back and they said it was the clutch...but you were supposed to check and fix the clutch according to the text messages between service advisor. Even though the service department completely botched this, with text messages to prove incompetence, they still want me to $2500 for the repairs. I will never buy a kia again and I will never visit this dealer More

Took my car in because my Apple CarPlay is not working only to get my car back less than a hour later and was told that they didn’t see a issue and gave me a manual that I already read and did. My Apple c only to get my car back less than a hour later and was told that they didn’t see a issue and gave me a manual that I already read and did. My Apple car play is still not working More

I went down for an appt due to your service team getting oil inside my car. When I brought this to the attention of the location I was apologized to and told in text, that per the manager, I would get a VI oil inside my car. When I brought this to the attention of the location I was apologized to and told in text, that per the manager, I would get a VIP wash due to the issue. Keep in mind, I love about 40 minutes away from this location. When I went down and spoke to the same person that wrote me the text they took care of the issue they caused and did nothing else. You should live up to your promises. Unfortunately, it seems as though poor service is what this location is known for. More

This Kia location and specifically Sol who helped me deal with another unfortunate engine issue in a month, was outstanding with her customer service and made my experience much better than I had previously with another unfortunate engine issue in a month, was outstanding with her customer service and made my experience much better than I had previously at another dealership. Thank you Sol! I’ll definitely be back! More

Alan and Laura were very helpful. The shuttle service was helpful to get to and from work. Car is back to full strength! The shuttle service was helpful to get to and from work. Car is back to full strength! More

The employees here are very friendly, and I was never pressured to purchase a vehicle right away. However, after I got my car serviced on the 9th, I noticed the right front wheel was making noise. I didn pressured to purchase a vehicle right away. However, after I got my car serviced on the 9th, I noticed the right front wheel was making noise. I didn’t trust driving back to the dealership, so I took it to a local automotive shop and it turns out the wheel had come loose and was about to fall off. It left me feeling less confident in Kia’s service. More