Team Kia of El Cajon

I purchased a 2021 Kia Forte from Team Kia of El Cajon on May 6 for about $12,000. Ninety days later, I’ve dealt with multiple mechanical problems, repeated trips to the dealership, and promises that weren’t May 6 for about $12,000. Ninety days later, I’ve dealt with multiple mechanical problems, repeated trips to the dealership, and promises that weren’t kept. From the beginning, I was skeptical about this car and felt uneasy about purchasing it. From the original quoted payment, but by the time I left, the payment increased by $118/month. I purchased this car because I had a 2018 Kia Forte and loved it and felt comfortable with the KIA product. From the time I purchased the 2021 Kia Forte from Kia of El Cajon, these are the vehicle issues I have both experienced & were identified by an outside mechanic. Daytime running light warning present before purchase. Brake shimmy noticed within minutes of leaving the lot. Outside mechanic inspection on 05/30/26 found additional issues Backup camera failed. Check engine light, 06/27/26, outside mechanic diagnosis of catalytic converter issues Headlights failed. Oil found one quart low. Based on my experience, it appears that the car was inspected with minimum attention, I believe that a freeway speed test drive would have at the very least displayed the issues with the brakes. Most of the problems that I and my mechanic have identified became apparent almost immediately during a test drive and diagnostic tests. I made several attempts to resolve the issues I had with the purchase of the car and the vehicle malfunctions in the following ways. Contacted salesperson. Visited the service department on 06/20/26. Spoke with sales manager. Spoke with finance department. Spoke with the customer service manager. Spoke with original sales manager. Transported the vehicle to the service department on 06/30/26 at which time I had to transport myself to and from dropping off and picking up the car. I left a detailed note for the service department and NONE of the issues were resolved. Service claimed repairs were completed, but problems remained. I believe the dealership is at fault for not addressing the repairs that this car is displaying. In addition, I relied on the Team Kia of El Cajon to sell me a safe, inspected vehicle. I believe that Kia of El Cajon should: Proper repair of the daytime running light. Proper repair of the backup camera. Brake rotor replacement. Assistance with the catalytic converter. Loaner vehicle while repairs are completed. I didn’t write this review to complain. I wrote it because I gave Team Kia of El Cajon every opportunity to make this right before posting publicly. I spoke with multiple employees, visited the dealership twice, left written descriptions of every problem, and patiently waited for solutions. Ninety days later, I’m left with a car I don’t feel comfortable driving and thousands of dollars in repairs. I still hope Team Kia of El Cajon chooses to stand behind the vehicle they sold me and restore my confidence in their dealership. More

Jonathan and Bashar Great Service. Amazing customer care every thing done fast . .Great personality and Personality. Amazing customer care every thing done fast . .Great personality and Personality. More

Wasted my time with a textbook bait-and-switch. I confirmed a test drive twice before driving out, only to be told the car wasn't ready upon arrival. The sales team (Rob/Terry) is high-pressure and I confirmed a test drive twice before driving out, only to be told the car wasn't ready upon arrival. The sales team (Rob/Terry) is high-pressure and dishonest. They tried to claim there was no price difference between trims just to up-sell me. This is the definition of unprofessionalism. I will be taking my business elsewhere and suggest you do the same More

just got a kia k5 from them they worked hard to get where i needed to be for the payment and it was an awsome experince where i needed to be for the payment and it was an awsome experince More

awful experience total waste of time and completely misleading. rather surprised at how disingenuous Ca*** was perhaps just very poorly organized. in any case certainly last case. option in my personal misleading. rather surprised at how disingenuous Ca*** was perhaps just very poorly organized. in any case certainly last case. option in my personal experience.. More

Leased a new EV6 today and was taken care of by Jonathan Roots. He was extremely helpful and down to earth. Very knowledgeable about the vehicle and was pleasant to chat with. Manny was also great and h Roots. He was extremely helpful and down to earth. Very knowledgeable about the vehicle and was pleasant to chat with. Manny was also great and helped work out a comfortable deal for everyone. More

We purchased a 2026 KIA EV9 two months ago and left a sterling review of the sales department and the dealership generally . Yesterday, we had special service and routine evaluations at the Service Depa sterling review of the sales department and the dealership generally . Yesterday, we had special service and routine evaluations at the Service Department and the entire experience was outstanding. Our concerns were all managed perfectly and expertly. The personnel were well qualified, courteous and helpful. In particular, special praise is due our Service Advisor, Stephanie Morales. She was personable, courteous, respectful, knowledgeable, and went way out of her way to be helpful. If you own a KIA, which itself is recommendable, I strongly encourage you to have your vehicle serviced at Team KIA of El Cajon and do yourself a favor and ask for Stephanie Morales as your Service Advisor! Corey Marco MDJD More

Aaron and Robert went above and beyond to make sure I got the car I wanted and also the car payment I was comfortable with. I am very pleased by the fast and efficient process and I left happy and I will ref the car I wanted and also the car payment I was comfortable with. I am very pleased by the fast and efficient process and I left happy and I will refer all my friends and family. I have been treated like family and all my questions and concerns were answered. Thank you because of you I go home a happy customer! More

Jonathan roots was amazing . He made this car buying experience actually fun. He made sure to explain everything and made us laugh which is always good. If it wasn't for him we w He made this car buying experience actually fun. He made sure to explain everything and made us laugh which is always good. If it wasn't for him we would not have been able to buy this car. I give him 10 stars! More

Came into the dealership and was nicely greeted by Mr. Chebaani, he made sure the whole process was clear and thorough. He and the staff provided great hospitality. Thank You El Cajon Kia. Chebaani, he made sure the whole process was clear and thorough. He and the staff provided great hospitality. Thank You El Cajon Kia. More