Team Kia of El Cajon

Horrible customer service. Bought a used truck and they let me leave the lot with a busted tail light half tank of gas. Half tank of def. smelled like smoke. Telling me we are waiting for the taillight to let me leave the lot with a busted tail light half tank of gas. Half tank of def. smelled like smoke. Telling me we are waiting for the taillight to come in. Once it’s in we will schedule appointment to get you all set up. Now dummy I am I didn’t get it in writing. But I have witnesses and numerous texts messages saying they will fix it. Promises saying don’t worry we work on good business. Well it’s been a month and nothing. Horrible horrible horrible. I will never recommend anyone to this dealership. More

Terrible Customer Service all the way around! This was probably the worst experience I have had at a dealership from the dealership Manager all the way to financing. From the time my daughter and This was probably the worst experience I have had at a dealership from the dealership Manager all the way to financing. From the time my daughter and I stepped foot on this property, we were extremely disappointed in the lack of customer service. We were very clear that my daughter had a set budget for her car payment, and no matter what, they kept going well above what they were told. Bashar, the finance Director was extremely rude and I am shocked he deals directly with the public. I would never have someone with his demeanor represent my business. Once in finance, we were very clear that this was my daughters car and she would be making the payment. Cody pushed and pushed to have a supplemental insurance that brought her monthly payment up another $100.00. He pushed and pushed and had zero listening skills. Beyond the customer service, we were told the car would be cleaned and detailed. It was not. Not only was it filthy, it had a cracked windshield that was noticed right after she left the dealership. No one took the time to show her the car, how to use it and all of its functions. There was no personal attention, only just pushy typical car dealarship demeanor throughout the entire process. Since receiving the car, it has been a huge pain trying to have my daughter as the primary, not myself. The bills and all communications come in my name and not a single one with hers. I have called the dealership 4 times, left voicemails for Cody as well as messages with the front desk and have had ZERO response from them. I would have walked away from the dealer the moment I met Bashar from his pompous and extremely unprofessional demeanor if my daughter had not been completly set on a specific car they had. I attempted to write a yelp review, however reviews are blocked for Kia of El Cajon right now. I am not surprised, as I am sure I am not the only one dealing with these desperate, extremely unprofessional individuals. More

Shady managers telling customers they are giving a good deal but taking the extra's off the sticker. No follow through either on promises made. I was told that I wouldn't need to pay the turn in fee in o deal but taking the extra's off the sticker. No follow through either on promises made. I was told that I wouldn't need to pay the turn in fee in our lease if I bought another car. Which I did. They failed to tell me that I needed to either lease or buy through their finance. They of course say they told me that but that was never discussed. From the moment I entered the store I told them I was buying and we only discussed a lease once which I refused. So. They lied and said something that never happened. Also,. If you care about your safety, half the staff wasn't wearing masks and for the five hours I was there, no one was cleaning anything. More

I didn't feel any pressure from sale person . Paul was very knowledgeable helpful and professional. Not only did he expalin but also showed me how each feature on the vehicle worked. I did not fee Paul was very knowledgeable helpful and professional. Not only did he expalin but also showed me how each feature on the vehicle worked. I did not feel like I was being pressured, I felt like he genuinely had my best intrest. Overall the customer service at Kia of El cajon was outstanding! I will definitely recommend my family and friends. More

Good service looking for a car I have. been loocking for a small carand i saw Kia Forte on the streets and local dealers but the car i liked found it in this Kia dealer. The sales m I have. been loocking for a small carand i saw Kia Forte on the streets and local dealers but the car i liked found it in this Kia dealer. The sales man assisted ne with data and good driving test that convinced me to lease it More

I recently purchased a new 2019 Maza CX 5. The salesman, Jonathan Nunez, guided me through the process from selection of vehicle, selection of upgrades, negotiating the price, and going over how salesman, Jonathan Nunez, guided me through the process from selection of vehicle, selection of upgrades, negotiating the price, and going over how best to operate the vehicle. The entire process was easier and morning re pleasant than expected More

Wonderful, Just Wonderful ! This was truly the best time my husband and I have ever had buying a car. Our car sales man (Darrell) was the best. He was very nice, professio This was truly the best time my husband and I have ever had buying a car. Our car sales man (Darrell) was the best. He was very nice, professional, and just a normal person. We really appreciate everything he did for us. We will highly recommend Darrell to our family and friends. Also in 3 years we will be back to talk to Darrell. Also the finance agent was wonderful too. More

Excellent service Really good service overall. The customer service was amazing. They helped me find the vehicle I needed and also gave me a great deal. No complaints! Really good service overall. The customer service was amazing. They helped me find the vehicle I needed and also gave me a great deal. No complaints! More

Great Service! The salesman Ishak was awesome! Great service! Very friendly staff and an overall great experience. By far one of the best experiences I’ve had buying The salesman Ishak was awesome! Great service! Very friendly staff and an overall great experience. By far one of the best experiences I’ve had buying a car. More

Best customer service From the time i entered the dealership until the time i left the lot i was greeting by great individuals with excellent customer service. In addition From the time i entered the dealership until the time i left the lot i was greeting by great individuals with excellent customer service. In addition the person i dealt with was very knowledgeable about the car buyinh process. Never put any pressure on me which the experience so much better than my expectations More