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Team Volkswagen & Audi Northwest Indiana

Merrillville, IN

Overview
Employees
Reviews
Vehicles
4.9
242 Reviews
At Team Volkswagen & Audi Northwest Indiana, we are proud to be the premier destination for luxury automotive sales and service in Merrillville and the surrounding Northwest Indiana region. As a dealership that values integrity, professionalism, and a passion for performance, our mission is to deliver an outstanding experience from the moment you step through our doors. Whether you're searching for a new vehicle, scheduling service, or exploring financing options, our team is committed to exceeding your expectations at every turn.
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3990 E Lincoln Hwy

Merrillville, IN

46410

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Showing 242 reviews

June 03, 2026

Team is consistent in being easy to work with, honest, and supportive. They continually impressed me each instance that I work with them. More

by Madison Daniels
Recommend Dealer
Yes
Employees Worked With
Josh
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Jun 03, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

It’s wonderful to hear our team’s honesty and support have impressed you each time. Knowing our straightforward approach made your visits positive means a lot. We look forward to caring for your Volkswagen in future service appointments.

June 03, 2026

From start to finish Josh Janda did a wonderful job helping me out with my 2024 Tiguan. Josh made multiple phone calls to keep me alerted on the progress of the service appointment. He explained ever More

by olah2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

We’re delighted to hear that Josh’s proactive updates and clear explanations made your Volkswagen Tiguan service seamless. He’ll be pleased to know his professionalism with the extended warranty claim was appreciated. Thank you for sharing your feedback.

June 03, 2026

The dealership was very clean and customer service was top notch. Blake was wonderful and courteous throughout the process. The services were done quickly and efficiently and I appreciated the video fro More

by stepheevega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for highlighting our clean facility and excellent customer service. It’s wonderful that Blake treated you courteously and that the video update clarified the service for your Q5. We look forward to caring for your Audi again soon.

June 03, 2026

Solid customer service and videos are a nice addition to explain things to a customer More

by armarsh
Recommend Dealer
Yes
Employees Worked With
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

We’re glad to hear our customer service and explainer videos made a positive impact. It’s great to know those videos helped clarify the service process for your Audi A4. Feel free to reach out if you have any questions in the future.

June 02, 2026

The team were thorough and easy to work with. The video they sent was clear and concise. More

by pcbaumeister5
Recommend Dealer
Yes
Employees Worked With
Dave
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Jun 03, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

It’s rewarding to know the video update provided was clear and concise, and that our team made the service on your Volkswagen Tiguan easy. Thank you for sharing your feedback.

June 01, 2026

My go-to dealership for service! I have never had an issue here. Everyone is honest, professional, and knowledgeable. More

by NOAH22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for trusting our service department with your Audi A4. Joe and our team appreciate your kind words about our honesty, professionalism, and expertise. We look forward to assisting you again.

June 01, 2026

The best! Always great service! I enjoy coming to this dealer and the staff is awesome! More

by RHINDI1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake McCarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

We’re delighted to hear our service team continues to impress you. Thank you for bringing your Audi A5 Sportback to us and for recognizing our staff’s efforts. We look forward to seeing you again for your next appointment.

May 31, 2026

Excellent service! Friendly atmosphere. Timely appointment! If I want to write fifteen words I'd write a book! More

by edmondsoliday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thanks for sharing your Audi Q5 service experience. It’s rewarding to know the atmosphere felt welcoming and your appointment stayed on track. We appreciate the chance to support your future service needs.

May 31, 2026

I always receive good service at Audi,Joe is very polite, extremely knowledgeable and professional! Shorter wait time would be appreciated for my car repairs especially since I scheduled an appointme More

by NOVAKOVICHSUSAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bruscemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Janda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

Thank you for the five-star rating and for trusting us with your Audi A4 service. We’re glad Joe’s professionalism and expertise made a positive impression. We apologize for the wait and will share your feedback on appointment times with our service team.

May 31, 2026

Always clean always helpful. Easy to set up the appointment. Appreciate the videos of vehicle inspection. More

by dlslupczynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Janda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2026 -

Team Volkswagen & Audi Northwest Indiana responded

We’re glad our team kept everything clean and helpful, and that setting up your appointment was straightforward. Josh is happy the inspection videos brought you added clarity. Thank you for trusting us with your Volkswagen Atlas.

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